Nedbank Takes Home 5 Accolades at the 2020 Global Banking and Finance Awards | Tempemail – Blog – 10 minute

Image sourced from Nedbank

Nedbank had revealed that it walked home with five accolades at this year’s International Banker Awards for the Middle East and Africa. These awards included recognition for the Best Banking Technology Implementation, Most Innovative Digital Branch Design, and Most Innovative Retail Banking App in South Africa in 2020.
Nedbank also took top honours as the Best Retail Bank in South Africa for the second consecutive year, and Nedbank CIO, Fred Swanepoel was announced CIO of the Year in South Africa in the Technology Leadership Awards category.
According to Ciko Thomas, Group Managing Executive for Nedbank Retail & Business Banking, the numerous awards validate Nedbank’s commitment to constant innovation – particularly in the digital space.
“Nedbank’s continuous efforts to integrate and implement its digital-first and first in digital ethos have helped us make it easy and rewarding for our clients to interact with us through innovative solutions that save them time and money.”

Thomas says that the economic and health risks of the COVID-19 pandemic have highlighted the importance and value of digital leadership. It is a means for any bank to gain and retain differentiation and competitive advantage in the fast-changing world of financial services.
And he explains that “Nedbank’s recognition, is testimony to the results being achieved through its extensive investment of time, effort and human resources in digital innovation over the past number of years.”
Thomas is adamant that this focus on serving people first, through digital innovation, is what sets Nedbank apart from its peers and competitors in the southern African banking industry, and what has allowed Nedbank to continue delivering real and meaningful support to clients and communities during the recent challenging times.
“Access to digital banking is no longer a secondary consideration for consumers; it is an essential priority,” he explains, “and the COVID-19 crisis highlighted the importance of providing digital self-service alternatives, allowing clients practice social distancing.”

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Former Google Exec Takes on CMO Role at Genesys | Tempemail – Blog – 10 minute

Contact centre solutions company, Genesys has appointed former Google and Microsoft marketing executive, Joyce Kim, as chief marketing officer (CMO).
As CMO, Genesys says that Kim oversees worldwide marketing for the company and will report directly to Chief Executive Officer (CEO) Tony Bates. It’s said that she will play a pivotal role in elevating the company as the undisputed leader in personalized customer experience.
Kim is to drive the overall marketing strategy and position the company for further growth by building on its market momentum as well as expanding its partner and developer ecosystem.
She brings more than two decades of technology sector experience to Genesys, with expertise in data-driven digital marketing and executing go-to-market strategies for software solutions leveraging cloud-based enterprise data, communications, artificial intelligence (AI), IoT and more.

Most recently, Kim was CMO and Chief Digital Officer for Arm, where she helped build a new software as a service (SaaS) business from the ground up and oversaw company-wide digital transformation initiatives. Prior to Arm, she led marketing for global brands such as Skype and Skype for Business at Microsoft as well as product partnerships and communications for Chromebooks and Google Hangouts at Google.
“Joyce’s successful track record driving growth and delivering results for global technology companies, combined with her technical, creative and strategic acumen, will be instrumental for Genesys as we take our brand to the next level,” says Bates.
“I can’t think of a more exceptional executive than Joyce to help Genesys continue to scale and further advance our leadership in the cloud contact centre space.”

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Twitter takes down Beijing-backed influence operation – Software- Tempemail – Blog – 10 minute

Twitter on Thursday said it removed more than 170,000 accounts tied to a Beijing-backed influence operation that deceptively spread messages favourable to the Chinese government, including about the coronavirus.
The company suspended a core network of 23,750 highly active accounts, as well as a larger network of about 150,000 “amplifier” accounts used to boost the core accounts’ content.
Twitter, along with researchers who analysed the accounts, said the network was largely an echo chamber of fake accounts without much further traction.
The company also removed two smaller state-backed operations which it attributed to Russia and Turkey, both focused on domestic audiences.
Twitter said the Chinese network had links to an earlier state-backed operation dismantled last year by Twitter, Facebook and Google’s YouTube that had been pushing misleading narratives about political dynamics in Hong Kong.
The new operation likewise focused heavily on Hong Kong, but also promoted messages about the coronavirus pandemic, exiled Chinese billionaire Guo Wengui and Taiwan, the researchers said.
Renee DiResta, at the Stanford Internet Observatory, said the network’s coronavirus activity ramped up in late January, as the outbreak spread beyond China, and spiked in March.
Accounts praised China’s response to the virus, while also using the pandemic to antagonise the United States and Hong Kong activists, she said.
Open-source researchers at Graphika and Bellingcat had earlier flagged the re-emergence of the so-called “Spamouflage Dragon” network, after it went dormant following the companies’ takedowns last summer.
The US State Department said in May it had found a network of inauthentic Twitter accounts with “highly probable” linkages to China disseminating false coronavirus claims.
Twitter pushed back on the assertions at the time, saying the 5000 accounts the agency identified included legitimate non-governmental organisations and journalists.
A Twitter spokeswoman on Thursday said the network it removed was not related to what the State Department had identified.

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‘It’s a superpower’: an autistic young woman takes her message of inclusion to TikTok | Society- Tempemail – Blog – 10 minute

‘It’s a superpower’: an autistic young woman takes her message of inclusion to TikTok | Society- Tempemail – Blog – Tempemail.co

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At 22, Chloé Hayden is outgoing and creative and, with a growing online audience that numbers in the hundreds of thousands, she is unquestionably popular.
But it took her a while to get there. At 13 she had been to 10 schools, had zero friends, and severe depression and anxiety as a result of bullying.
Her psychologist told her parents that home schooling was the best way they could keep her safe.

Other kids never liked her, but no one could figure out why.
“It’s like everyone else has been given a handbook from the day they are born about how to communicate and I wasn’t there for the orientation apparently … I had a sleepover birthday party and bought French braiding stuff to make friendship bracelets. The next day at school they all threw them in the bin,” she says.
Even though it was tough for Hayden to socialise, no one really considered she might be autistic. She was emotional, caring, terrible at maths and, perhaps most importantly, a girl.

Many people have accused Chloé Hayden of faking her autism, saying she looks too ‘normal’. Photograph: Chloé Hayden
The Australian Bureau of Statistics says men are 3.5 more likely to be autistic than women, but it’s unclear how much of this is due to under-diagnosis. A study from the Kennedy Krieger Institute in the US also shows girls are diagnosed later than boys; four years and 3.8 years respectively.
It took Hayden 13 years.
“When you think of autism, first of all you think of men, and you think of very stigmatised stereotypes. Maybe it’s someone non-verbal, or maybe it’s a boy that’s obsessed with trains. You don’t think of a teenage girl who loves going to concerts and loves going to festivals and loves wearing make-up and trendy clothes and likes boy bands or whatever. You don’t think of someone who on the outside appears the same as everyone else,” she says.
Hayden has used her experience as a young autistic woman to build a following on Facebook, Instagram and YouTube under the name “Princessaspien”. Her biggest platform by far is TikTok, where some of her videos have been viewed millions of times.

@princessaspien
Why autistic people prefer identity first language, and why you need to respect that ☺️🌼 ##autism ##actuallyautistic ##fyp ##foryoupage ##neurodivergent
♬ original sound – princessaspien

“>“I want to advocate for autistic people and I do that in a few ways. I make genuine informative videos explaining things like autism traits that girls and boys tend to have,” she says.
“But I also make stuff that I know will get to people that aren’t necessarily looking for it in the first place. So I like to find trends or popular audio on the app that you can relate back to autism or disabilities or mental health or whatever.”
Especially on TikTok, her reach has extended far beyond just the autistic community.
“I’ve had a lot of people that either have friends or family that are autistic, saying I’ve helped them to understand them better. I’ve had like teachers and professors and doctors messaged me back saying ‘hey, because of your videos I now know how to interact with autistic people better’,” she says.
Hayden, and many others in the autistic community, don’t see the condition as an illness , but instead as an intrinsic part of identity.
“I see autism as a superpower, if you look at people at the top of their fields, so many of them are on the spectrum.”
But with online popularity comes online hate, with many claiming Hayden is faking her autism. The most common “proof”: her love of live music.
Splashed across Hayden’s Instagram are photos of her at festivals in rainbow outfits and holding up signs in the middle of concert moshpits.

@princessaspien
And that’s on: safe foods and routine. ##autism ##fyp ##foryou ##foryoupage ##neurodivergent
♬ original sound – cutiethiccckums

“>“So many people have tried to out me as not being autistic because, you know, autistic people aren’t supposed to like loud noises or crowded spaces and stuff,” she says.
Like many autistic people, Hayden has behaviours known a “stims”, which she uses to calm herself when overstimulated.

“I just jump in the air and wave my hands around, things like that, excitable things. At a concert though, when I do that people are just like ‘wow, she is straight vibing’. People don’t notice it.
“I flew over to England just to see Louie Tomlinson … I camped out by the side of the road for three days and absolutely I loved it. But when I got home, I literally could not talk to another person for like two weeks because my sensory overload meter had just blasted over … People don’t see that side of things on the internet though.”
Hayden says some of the worst offenders can be the parents of autistic children.
“I’ve had them come up to me and say ‘Well, that’s all good for you, but my kid’s not like you. You can’t talk because you’re obviously not that autistic’,” she says.
“People talk about high-functioning and low functioning … like OK, I can speak in front of big groups, but I can’t do simple math questions, I can’t drive a car, I can’t cook, I can’t read a clock and I probably never will. Everyone’s struggle is different.
“I think the biggest thing about autism that isn’t necessarily visible is that it’s so alienating … because we’re going through so much, but no one else can see it. Or, when they do see it, they think that person is just a weirdo, or throwing a tantrum. They don’t think ‘oh something else is clearly going on’.”
Hayden’s most popular TikTok is a take on the “anthem” trend, when people rap about different identities or stereotypes. Her “autism anthem” has 8.1m views, with lyrics including “Rainman, Sheldon Cooper; we are more than a clique. Our brains work slightly different in a super cool way,” and “we’re different not less.”

@princessaspien
Autism Anthem 🤘🏼 (this took me SO long plz blow this up or at least start treating autistic people better ok 🥰)) ##fyp ##foryou ##autism
♬ Autism Anthem – princessaspien

“>While many of the comments are positive, the second most viewed video using her audio is a boy staring into the camera telling her to “fuck off retard”. The video has 67,000 likes.
“It’s got over 1,000 comments, and pretty much all supporting him and his videos,” she says.
But this time around she is refusing to let the bullying get to her.
“I’ve been making videos and being public about who I am since I was 16. So, after that amount of time, you kind of get used to the fact that these are the sorts of response you’re going to get. It sucks and it hurts, but you have to brush it off … The boys who don’t really know what they are talking about and are just doing it for a few views, they don’t really matter,” she says.
“And I’ve had teenage boys, who don’t look like the sort of people that would be encouraging, message me saying ‘hey, I’ve realised in the past I haven’t been kind to these sorts of people’, and saying that they know better now … Like, if I have one person that sees it, and it’s changed their life or perception, and it’s made a difference to them, it’s worth it.”

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Philippines takes ABS-CBN off air after 25 years- Tempemail – Blog – 10 minute

The Philippines media conglomerate ABS-CBN has been ordered to stop its broadcasting operations after 25 years by the country’s government.
ABS-CBN has been in constant loggerheads with Philippines president Rodrigo Duterte after the broadcaster refused to show the president’s campaign advertisements in 2016.
Since then, the president has threatened to block the renewal of ABS-CBN’s franchise. On Tuesday, that became a reality when the Tempemail Telecommunications Commission (NTC), Philippines’ telecoms body, ordered ABS-CBN to cease operations after its franchise expired a day earlier.
The broadcaster, which employs 7,000 people, also distributes online content. It said it would comply with NTC’s orders but urged the Philippines parliament to reconsider renewing its franchise.
“We trust that the government will decide on our franchise with the best interest of the Filipino people in mind, recognising ABS-CBN’s role and efforts in providing the latest news and information during these challenging times,” the channel said in a statement.
ABS-CBN added that it had been given assurances that it could carry on broadcasting while parliament debated over its fate, but NTC deputy commissioner Edgardo Cabarios said that the order for the channel to stop operations is an immediate decision.
He said ABS-CBN could appeal through the courts and gave ABS-CBN 10 days to respond and explain why frequencies assigned to it should not be recalled.

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NAB takes $1bn software hit to bottom line – Finance – Cloud – Software- Tempemail – Blog – 10 minute

Incoming Tempemail Australia Bank chief executive Ross McEwan has wasted no time cleaning out the bank’s sprawling technology estate, kicking a whopping $1,056 million worth of software capitalisation to the curb ahead of first half results.
The staggering amount was unleashed to the markets on Monday morning, dwarfing a $268 million pre-tax customer remediation charge and $214 million impairment booked against MLC Life.
The depth of the software capex purge will hit NAB’s earnings to the tune of $714 million after tax and is certain to fuel speculation of a restructure of the bank’s comparatively disaggregated technology operations.
Rival banks have been anticipating NAB will make a major technology move since McEwan’s return to Australia from Royal Bank of Scotland where he is credited with turning around what had been close to a failing institution when he arrived in 2012 in the wake of the GFC.
In March iTnews revealed McEwan had already started raiding competitors for talent, snapping up the digital lead for Westpac’s business bank, Quentin Boyes.  
However the bank most likely to be looking over NAB’s shoulder is the Commonwealth Bank of Australia which has lost both its chief digital officer, Pete Steel and chief technology officer Matt Pancino in quick succession as CBA’s CEO Matt Comyn puts his leadership stamp on the bank.
McEwan is well acquainted with CBA having been its highly regarded retail banking head as the institution went through its root and branch core overhaul led by fellow Kiwi and reformed assembler coder Sir Ralph Norris and the indefatigable Michael Harte as CIO and head of operations.
Pipped at the post to take the leadership of CBA by Ian Narev in 2011, McEwan’s protégé and now rival was Comyn, who eventually rose from CBA head of retail to its chief after Narev fell on his sword in the wake of the AUSTRAC scandal of smart ATMs that didn’t ping regulators.
Few doubt there is housecleaning to be done at NAB, with the bank suffering numerous outages and availability slips, despite serious efforts to boost its use of cloud computing to lift performance.
A major part of the $1 billion software capitalisation purge is a change to the threshold at which software can be capitalised (deferred as an expense) that has been more than doubled from $2 million to $5 million.
NAB’s note to investors firmly suggests McEwan isn’t about to let drifting IT builds continue, saying that the lowering of the threshold “reflects a change in approach to managing projects which is intended to uplift business accountability for projects less than $5 million.  
“The change will be applied to both current and future software balances and is expected to reduce NAB’s capitalised software balance at 31 March 2020 by $1,056 million and NAB’s 1H20 cash earnings by $742 million after tax,” NAB told investors.
“There is no impact on Group capital given capitalised software balances are already deducted from Group CET1 capital.”

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NAB takes $1bn software hit – Finance – Cloud – Software- Tempemail – Blog – 10 minute

Incoming Tempemail Australia Bank chief executive Ross McEwan has wasted no time cleaning out the bank’s sprawling technology estate, kicking a whopping $1,056 million worth of software capitalisation to the curb ahead of first half results.
The staggering amount was unleashed to the markets on Monday morning, dwarfing a $268 million pre-tax customer remediation charge and $214 million impairment booked against MLC Life.
The depth of the software capex purge will hit NAB’s earnings to the tune of $714 million after tax and is certain to fuel speculation of a restructure of the bank’s comparatively disaggregated technology operations.
Rival banks have been anticipating NAB will make a major technology move since McEwan’s return to Australia from Royal Bank of Scotland where he is credited with turning around what had been close to a failing institution when he arrived in 2012 in the wake of the GFC.
In March iTnews revealed McEwan had already started raiding competitors for talent, snapping up the digital lead for Westpac’s business bank, Quentin Boyes.  
However the bank most likely to be looking over NAB’s shoulder is the Commonwealth Bank of Australia which has lost both its chief digital officer, Pete Steel and chief technology officer Matt Pancino in quick succession as CBA’s CEO Matt Comyn puts his leadership stamp on the bank.
McEwan is well acquainted with CBA having been its highly regarded retail banking head as the institution went through its root and branch core overhaul led by fellow Kiwi and reformed assembler coder Sir Ralph Norris and the indefatigable Michael Harte as CIO and head of operations.
Pipped at the post to take the leadership of CBA by Ian Narev in 2011, McEwan’s protégé and now rival was Comyn, who eventually rose from CBA head of retail to its chief after Narev fell on his sword in the wake of the AUSTRAC scandal of smart ATMs that didn’t ping regulators.
Few doubt there is housecleaning to be done at NAB, with the bank suffering numerous outages and availability slips, despite serious efforts to boost its use of cloud computing to lift performance.
A major part of the $1 billion software capitalisation purge is a change to the threshold at which software can be capitalised (deferred as an expense) that has been more than doubled from $2 million to $5 million.
NAB’s note to investors firmly suggests McEwan isn’t about to let drifting IT builds continue, saying that the lowering of the threshold “reflects a change in approach to managing projects which is intended to uplift business accountability for projects less than $5 million.  
“The change will be applied to both current and future software balances and is expected to reduce NAB’s capitalised software balance at 31 March 2020 by $1,056 million and NAB’s 1H20 cash earnings by $742 million after tax,” NAB told investors.
“There is no impact on Group capital given capitalised software balances are already deducted from Group CET1 capital.”

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Facebook Takes New Steps to Curb the Spread of COVID-19 Misinformation | Tempemail – Blog – 10 minute

Facebook has announced the next step that it’ll be taking to combat the spread of harmful hoaxes and misinformation about COVID-19 on its platforms. Through Facebook’s Newsfeed, users who interact with ill-informed claims will receive messages from the WHO debunking myths – this includes misinformation that has led to imminent physical harm.
This step aims to ensure that all users who may have interacted with fake news about the virus get the truth from authoritative sources in case they encounter these claims again on Facebook.
Throughout the COVID-19 pandemic, Facebook has tried to keep users connected to accurate information from health experts. These efforts have seen the company direct over 2 billion people to resources from the WHO and other health authorities through its COVID-19 Information Center.
The company has also partnered with over 60 third-party fact-checking organisations worldwide, spanning across 50 languages. The programme continues to grow to add more partners and languages.

Once a piece of content is rated false by fact-checkers, Facebook reduces its distribution and shows warning labels with more context. During the month of March, Facebook displayed warnings on about 40 million posts, based on around 4,000 articles by its independent fact-checking partners.
To support the work of its third-party fact-checking partners, Facebook recently announced the first round of recipients of its $1 million grant programme in partnership with the International Fact-Checking Network.
Facebook has also given grants to 13 third-party fact-checking organisations around the world to support projects in Italy, Spain, India, the Republic of Congo, and other nations. Additional recipients will be announced in the coming weeks.

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‘Remote hands’ flub takes out much of Cloudflare – Cloud- Tempemail – Blog – 10 minute

Web infrastructure and content delivery provider Cloudflare is experiencing serious disruption to several of its sites and services this morning, after losing network connectivity to a core data centre.
Full details are yet to be revealed, but the problems started around 1.30 am AEST, and are caused by “a disruption that occurred during a maintenance,” Cloudflare said on its status page which is still accessible. 
Cloudflare founder and chief executive Matthew Prince confirmed the issues, blaming it on “remote hands”.

During planned maintenance remote hands decommissioned some equipment that they shouldn’t have. We’re failing over to a backup facility and working to get the equipment back online. Not attack related. Doesn’t impact performance of the network.
— Matthew Prince (@eastdakota) April 15, 2020
As of publishing, the Cloudflare Dashboard remains inaccessible for customers.
Apart from the Dashboards, Cloudflare’s API, registrar for domain names, Argo encrypted tunnel, billing, secure sockets layer certificates and for software-as-a-service provisioning, enterprise logs, domain name servce updates, and content delivery network cache purges all went offline due to the problem.
Cloudflare Workers, Storage, Spectrum, Stream, Load Balancing and Argo smart routing services continue to operate, but with degraded performance.
Some customers are reporting that the fault has left sites hosted via Cloudflare inaccessible.

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Media auditing is alive and kicking – as long as it takes a modern approach- Tempemail – Blog – 10 minute

In his article ‘Is it time to challenge the relevancy of media auditing’ Darren Woolley suggests that the end is nigh for media auditing. That in a time of real-time bidding and programmatic trading, the ability and the need to provide an audit of the price paid after-the-fact are becoming less relevant.
This is the latest of several articles I’ve read recently suggesting media auditing is effectively dead.
And I would certainly agree that the old-fashioned way of auditing no longer meets the requirements of modern-day advertisers. But to suggest that Accenture’s departure from auditing and Ebiquity’s dropping share price are indicators that the sector is a dying business simply doesn’t reflect our experience. I think Accenture has closed its auditing business because its recognized that there’s a great deal more money to be made in media buying. Meanwhile, like everyone else in the marketing industry, auditors must evolve and adapt their offering and diversify their services in order to stay relevant, and to thrive.
Auditing must modernize and take a more granular approach to harnessing pool data: one size no longer fits all. A KPI framework that optimizes the advertiser’s ROI and strengthens their ownership is crucial: modern auditing needs to incorporate quality KPIs and spend effectiveness in order to deliver value to advertisers. One of the main accusations levelled at auditors of late is that they are unable to effectively audit digital and programmatic advertising. But it is very possible for contemporary auditors to audit digital and programmatic. Of course, a deep understanding of digital media and technological advances is crucial, as is the ability to adapt to a rapidly changing landscape and apply that understanding to auditing practices.
Whether or not media space is purchased at auction, the fundamental components of good media planning and buying remain. Did the agency recommend the best media strategy, including the most cost efficient and well-negotiated investments and buying settings? Was the media plan delivered as agreed? Did the agency use their discretion to optimize ROI by, for example, shifting investments between audiences, dayparts and contexts? It’s always worth remembering that just because something is biddable doesn’t mean that it is automatically optimal and cost-efficient for the advertiser, in line with the campaign brief.
Proper evaluation of media agency performance must maintain 100% focus on the advertiser’s brief and what is possible in the market. That means evaluating the efficiency and effectiveness of the agency’s work and decisions within those constraints.
A further misconception in the industry is that biddable media buying is highly automated and therefore always efficient. Sure, when under a lot of time pressure, a social media or programmatic campaign can be set up and launched in a matter of days or hours. But when a media agency is both able and willing to invest some more time, thought and experience, it leads to a major difference in the campaign ROI.
In reality, there are countless choices and settings to make and tasks to complete in order to create a campaign that has an intelligent strategy and proper tracking. The ‘quick and dirty’ default settings might be good enough, but agencies can also create settings that are more – or less – efficient than the default and check in on the campaign frequently – or not at all. More differentiated settings, including bid levels, take extra effort, but often pay off. Agencies have far greater opportunity for making their own optimizations within biddable media than they have ever had with any other media type, so increased scrutiny can only make sense.
It’s also a misunderstanding that all online media is biddable. Major advertisers often get better price and quality by committing to volumes and having more direct relationships with vendors through their agencies, for instance through programmatic guaranteed buys. That means that even a significant share of what major advertisers buy through DSPs and the social platforms have rates and other terms that are negotiated by the media agency, more or less successfully. It’s still highly relevant to approach these buys with traditional media approaches combined with newer ones. When it comes to benchmarking RTB programmatic, one of several things to look for is whether it could have been bought more cost efficiently in other ways, for example PMP or programmatic guaranteed.
In auditing both biddable and non-biddable media, there are many media agency activities that need to be checked. These include whether the agency tracked it all correctly, in a way that produces timely and useful data; whether they were managing brand safety, fraud and viewability in productive ways; and ensuring that all publisher terms are met. Ensuring that guaranteed volumes are delivered is just one of many things they should follow up on. For instance, it is not uncommon for frequency caps and the timing of impressions by day and hour to be ignored. Auditing today needs to be nothing short of forensic.
Modern media auditing is not the same as a pool-CPM benchmark, so what should advertisers look for and expect from their modern media auditor?
Independence: Empowering the advertiser to secure ownership of the media investment process
Trust as a business principle: Increase transparency to future-proof a long-term relationship with the media agency
Media as an investment: A multi-dimensional KPI framework with both cost and quality KPIs that drive advertising effectiveness
There is still significant demand for media auditing from the world’s leading brands. Media auditors today can be an impartial voice to cut through the noise (and, let’s face it, in many instances sales talk) of other partners. Against a backdrop of an ever-growing, increasingly complex and regulated digital media ecosystem, I would argue that it’s never been so important for clients to have an independent and impartial advisor to audit agency activity, and ensure that media spend is optimized and invested as effectively as possible. After all, there is nothing more expensive than buying the wrong strategy.
Fredrik Kinge is chief executive at ECI Media Management

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