Freshen Up Your Support Processes With Rescue- Tempemail – Blog – 10 minute

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It’s that time of the year again – the birds are chirping, the sun is shining, winter clothes can get packed away; and so can some of your old support processes. In a world where focusing on the customer is key, support organizations are looking to make technicians’ jobs easier, and we are here to help. We’ve collected the top 5 tips for saving steps while remotely supporting end users, and we would like to share them with you.
Watch this webinar to learn:
How implementing process improvement can impact your bottom lineUsing Rescue’s features to save steps in your remote support process
Bonus: Ready to get a better view of what is happening with your help desk? Understand Rescue’s reporting functionality
Speaker: Bhaven Thacker, Account Director – India, LogMeInDay: Thursday, 20 February 2020Time: 3:00 PM – 4:00 PM IST – 60 Min

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Govt-wide SAP, Oracle support deal signed with Rimini Street – Strategy – Software- Tempemail – Blog – 10 minute

The federal government has introduced a new whole-of-government volume sourcing agreement with Rimini Street to improve agency access to third-party support for SAP and Oracle software.
The four-year deal is aimed at cutting support costs for what the Digital Transformation Agency describes as “major software products” by combining demand across government.
Agencies will be able to use the agreement to source third-party support for SAP and Oracle software products, which are widespread across government, as well as for Salesforce.
The deal is also expected to gives the government additional support options for its forthcoming whole-of-government enterprise resource planning system, dubbed GovERP.
The Department of Finance is currently working with shared services hubs across government to design and develop a GovERP prototype underpinned by SAP’s S/4 HANA platform.
“Government agencies of all sizes have easier access to an affordable alternative for their enterprise software maintenance and more options to consider in support of the GovERP initiative,” Rimini Street A/NZ regional manager Emmanuelle Hose said.
“This agreement provides an opportunity for government organisation to take back control of their IT roadmaps and drive innovation while lowering costs.”
The deal comes nine months after the DTA brokered its last whole-of-government deal with Amazon Web Services (AWS) at the cost of $65 million over five years.
The DTA has now entered into a total of six whole-of-government deals (Rimini Street, AWS, SAP, Microsoft, Concur and IBM), with further deals expected to be signed in the future.
“The DTA continues to expand whole-of-government volume sourcing agreements to ensure that agencies have ready access to the best pricing, terms and conditions that leverage the buying power government,” DTA chief Randall Brugeaud said.
iTnews understands the DTA is also continuing to work with Oracle to line up a government-wide arrangement.
Rimini Street currently works with a number of state government departments, inkling the NSW Department of Communities and Justice and Victoria’s Department of Economic Development, Jobs, Transport and Resources.

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Web Partner, SA’s #1 Digital Support Agency in 2020 – Tempemail – Blog – 10 minute

Web Partner has a Digital Support team in Web Design, Graphic Design, Tempemail Hosting and Domains, Google Ads, Social Media Marketing and Management and SEO.
Trusted by more than 10 000 businesses; with their affordable pay monthly website design packages and trusted service, they continue to dominate the web design industry in South Africa.
“While we offer premium web design with strategic marketing services to SMEs, exceeding our clients’ expectations with service you can trust will always be the foundation on which we continue to build our company,” says Brian le Roux, Founder and CEO.
“Mobile and responsive design has become a standard, but with the high pace of ever-changing technology, being up-to-date with the latest trends – not only in design but also in user behaviour – we are seeing in-depth conversion tracking and optimisation set to dominate 2020.
With proper tracking and monitoring systems in place, strategic online marketing is the most affordable lead acquisition channel, and SMEs should turn their focus on their budget to compile a strategic online marketing plan, instead of spending their budget on once-off web design.
Many clients bank on a website to generate business for them, but only a well-designed website combined with a strategic marketing approach will offer an excellent return on investment.”
No matter what type of business you have, you need a web partner you can rely on to guide, support and deliver results.
With their business web design packages starting from as little as R299 per month, on a month-to-month basis, with no setup fees, customers are provided with a custom-designed website suited to their unique brand identity.
As a company passionate about small businesses in South Africa, Web Partner believes the success of their customers is their success. 
To find out more, visit Web Partner Website Design.
Staff writer 

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ITV replaces Love Island ads with Samaritans support line in Caroline Flack tribute- Tempemail – Blog – 10 minute

ITV2 has replaced Love Island’s usual ads with idents directing viewers to the Samaritans mental health support line in tribute to the show’s former host Caroline Flack, who took her own life on Saturday (15 February).
The broadcaster and charity worked with headline sponsor Just Eat to update the ads, which also implored viewers to ‘Be Kind’.
Explaining the decision in a joint statement Love Island and Just Eat said: “In light of this weekend’s tragic events, Just Eat and ITV have worked with Samaritans to replace the idents for this evening’s episode of Love Island so that anyone affected by Caroline’s death can access support.”
The ads were aired around a sombre episode of the reality show on Monday (17 February), in which narrator Iain Stirling paid an emotional tribute to his friend “Caz”.
Weekend editions of Love Island had been pulled from air on Saturday and Sunday in light of the news.
40-year-old Flack took her own life over the weekend as she awaited trial for an alleged assault of her boyfriend. She had stepped aside from presenting Love Island after the incident in December and was replaced by Laura Whitmore.
Social media, ITV, the British tabloids and the Crown Prosecution Service (CPS) have all faced criticism over their treatment of the star in the weeks leading up to her death; with petitions calling for a reform in showbiz reporting to prevent another tragedy also gaining traction online.
In a message praising Flack’s contribution to the show, ITV’s director of television Kevin Lygo said: “Everyone at ITV is absolutely devastated and still trying to process this tragic news. Caroline was part of Love Island from the very beginning and her passion, dedication and boundless energy contributed to the show’s success.
“After Caroline stepped down from the show ITV made it clear that the door was left open for her to return and the Love Island production team remained in regular contact with her and continued to offer support over the last few months.”
Just Eat began a two-year partnership with ITV to sponsor the Love Island format early this year.

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Windows 10 Your Phone app to support RCS messaging from your computer – Blog – 10 minute

Why it matters: Apple users have long enjoyed being able to use iMessage from their Macs. Microsoft and Samsung are trying to emulate that by enabling RCS support in Windows 10. This would allow owners of Samsung devices to send RCS messages to other devices that support the protocol. While it’s limited to Samsung devices, support for other Android devices should come soon.
Rich Communication Services (RCS) is supposed to replace the outdated SMS with one that’s similar to internet-based messaging services like iMessage or WhatsApp. Google was even able to finish rolling out RCS in the United States via the Android Messages application. However, it seems that Microsoft is adding RCS support to Your Phone, the built-in Windows 10 app that allows users to link their phone to their computer.
Microsoft is partnering with Samsung to allow the Your Phone app to relay RCS messages sent from Galaxy S20 phones. That said, while Microsoft is starting with Samsung phones, support for other Android phones could come in the future.

Proud to announce that we have partnered with the Samsung Messages team to bring RCS messaging support to #yourphone app via #linktowindows. Starting with the #galaxys20series you will be able to send and receive RCS texts from PC if your default SMS app is Samsung Messages!
— Roberto Bojorquez [Microsoft] (@bojorchess) February 15, 2020

There are a few caveats to using Your Phone. First, the default messaging app has to be Samsung Messages. It doesn’t appear that it works with Google’s Android Messages app just yet. Also, the recipient of the message must support RCS. It’s a good starting point and is a great way for owners of Windows PCs and Android phones (albeit Samsung) to gain iMessage like capabilities.
The RCS collaboration between Microsoft and Samsung is yet another example of the two companies working together. Microsoft worked with Samsung to further integrate Microsoft services into Samsung’s devices, such as pre-installing Microsoft apps and integrating OneDrive with Samsung’s photo app.
Those who don’t have a Samsung phone can still use RCS on their computer via the Android Messages web client. However, this is a good first step for improving the messaging capabilities on Windows 10.

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Cutting costs using remote tech support- Tempemail – Blog – 10 minute

By Oldřich Müller
Let’s be honest. Business in today’s marketplace is IT dependent. And while technology is critical to internal and external operations, it’s expensive. What if there was a way to harness the power of technology, even as it works for us to cut the cost of doing business? There is. Now is the time for a frank discussion about remote tech support options and how they are leading the way to unparalleled success for businesses around the globe.
The shift to remote workIf you aren’t working remotely now, it’s likely you will soon. Several studies in the UK and US suggest that half their workforces will work remotely by the end of this year. While this trend began with startups, today’s forward-thinking SMBs and large companies are allowing their employees to work from wherever they want. It’s important to note that this shift is quickly catching on in emerging economies as well. The irrefutable truth is that remote working not only ensures happier employees, it also results in substantial cost savings for businesses.
The reality of IT maintenance costsThe most obvious savings to businesses that choose the remote work model is in real estate as employees work from home, cafes, or co-working spaces. There is, however, another less obvious source of savings that must be central to this discussion. That is the very real—and potentially massive—savings to be had by utilizing remote access apps to cut the high cost of IT maintenance.
Every year, businesses spend thousands of dollars on IT maintenance. According to AMR Research, an SMB spends 6.4% of its revenue on IT expenses. This figure sounds perfectly reasonable until we look beyond initial purchase costs. A whopping 80% of total IT costs are spent after the initial purchase, according to a report by research firm Gartner. That means that companies commit the large majority of their IT expenditures solely to IT support and maintenance. Further, Gartner reported firms spend an average of $700 per user per month on IT. The good news is, there is another option. Remote access is able to significantly cut spending, while providing game-changing work benefits.
The remote access solutionThe era of work without boundaries is here. Remote access technology makes it possible to achieve more—faster and at a greatly reduced cost. For starters, employees experience a connectivity that encourages real time collaboration and efficiency, with the added benefit of enhanced team cohesion. But since we’re focusing on the business bottom line here, let’s drill down on one area where remote access can greatly impact the IT cost crisis: troubleshooting.
Using remote access solutions, IT administrators are able to connect and control a device from a remote location via an internal network or through the internet to resolve issues and automate routine tasks. This means they can provide support to and from any location—whether in the same city or across the globe.
In this way, remote access tools eliminate the need for physical intervention to resolve issues. The IT professional no longer has to travel to the employee, saving both time and money. Beyond routine troubleshooting, IT teams can utilize remote access tools to upgrade software, extend helpdesk services, provide end-user support, ensure network administration, perform back-ups and disaster recovery, bolster security, and many more tasks from anywhere, anytime.
Imagine a work environment that allows for around-the-clock support, where employees can reach out immediately to get real-time solutions. Feels pretty great, right? Now consider how the remote access model might impact the customer. Remote access apps make it possible for businesses to build an agile enterprise. In short, IT is equipped to quickly react to internal and external customer demands, thereby increasing its ability to pivot and to adapt to dynamic market changes. This is the way businesses thrive in our fast-changing, 24/7 global marketplace.
Big savings for the competitive edgeWhen businesses cut costs, opportunities expand. If your business could recoup 80% of its IT expenditures, what direction might it take? Consider this: Dollars saved by incorporating remote IT maintenance could be used to infuse other key growth pursuits. Maybe it’s time to launch new products, create a strong online presence, or expand business reach. With remote access tools, the ways businesses can grow are theirs for the choosing.
On the flip side of internal efficiencies, remote access tools are part of next level customer service, a key differentiator in today’s marketplace. As businesses shift the flow of money from never-ending IT expenditures, monies saved can fuel new ways to elevate customer service and ensure a superior customer experience. For example, one of the most effective ways to create long-term customer loyalty is to offer financial incentives. Saving on IT maintenance costs allows businesses to extend their advantage to their customers by offering lower prices and beating competitors to become the brand of choice.
That’s a big win.
Real change, nowIn the competitive and financially strung SMB sector, even small savings can be the difference between sustainability and failure. Remote access apps promote an efficient work culture and enable businesses agility in today’s dynamic business landscape.
Even making the remote access shift has been made simple for businesses. Remote access apps are:

Budget-friendly (making them all the more appealing for SMBs);

Quick and easy to deploy (no disruption to operations);

Able to deliver immediate and substantial savings.

Remote access for collaboration, maintenance, and monitoring will be the norm for virtually all businesses in the not so distant future. That being the case, it’s On the flip side of internal efficiencies, remote access tools are part of next level customer service, a key differentiator in today’s marketplace. As businesses shift the flow of money from never-ending IT expenditures, monies saved can fuel new ways to elevate customer service and ensure a superior customer experience. For example, one of the most effective ways to create long-term customer loyalty is to offer financial incentives. Saving on IT maintenance costs allows businesses to extend their advantage to their customers by offering lower prices and beating competitors to become the brand of choice.
(The author is the COO of AnyDesk)

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Samsung to Microsoft: The Xbox Series X should support ultrawide monitors – Blog – 10 minute

Why it matters: One of the best elements of PC gaming is the plethora of graphical options at our disposal. It’s something that consoles have been unable to match, but the Xbox Series X could feature a first for the machines: support for ultrawide monitors.
Speaking to PCGamesN, Samsung said it is pushing Microsoft to enable ultrawide aspect ratios on its consoles, possibly starting with the Xbox Series X that launches this holiday season. “We’re pushing, we’re talking,” a Samsung rep told the publication.
With 21:9 and 32:9 monitors becoming more popular, an increasing number of games are supporting the ultrawide format. But while the PS4 Pro and Xbox One X support 4K resolutions and HDR, they’re limited to a 16:9 aspect ratio. You could still hook one up to an ultrawide monitor, of course, though it would mean playing with some distracting black bars down each side of the screen.
The report states that Samsung has previously worked with Microsoft to implement ultrawide gaming on an ad hoc basis, but the feature has never received a public release.

The latest consoles are still very limited when it comes to graphical options; if a game does offer them, it’s usually a straight choice between prioritizing performance or quality.
Microsoft has long been trying to close the gap between its consoles and Windows PCs by adding cross-platform features, but even if the Xbox Series X does have ultrawide support, which is far from guaranteed, it will require games that take advantage of it. However, Microsoft will know that support for PC-style graphics settings will make the console more appealing, especially to those who want to use it with their monitors.

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My Special Aflac Duck: how a brand mascot helped support children with cancer- Tempemail – Blog – 10 minute

Carol Cone On Purpose and Sproutel won in the ‘technology’ category at The Marketing Awards US 2019 with its ‘My Special Aflac Duck’ campaign. With this year’s event currently open for entries, the agency reveals the challenges faced and the strategies used to deliver this successful project.
The challenge
In 2016, the mascot of insurance firm Aflac – a white duck – had widespread recognition, but very few were familiar with Aflac’s specific products, which include cancer insurance.
Cancer is hard to face, and childhood cancer doesn’t get the attention or funding it deserves. Aflac had spent 22 years channeling most of its $122m+ in charitable donations to a childhood cancer center in Atlanta. The company wanted to enhance its perceived connection to the cancer cause. It also wanted to infuse deeper meaning into its iconic duck and build an association with its desired brand attributes of innovation and care.
Compounding the challenge, issues surrounding childhood cancer are hard to face, making it difficult to garner attention or build a movement around the cause.
Key objectives for the campaign included:
• Evolve and expand Aflac’s commitment to childhood cancers.
• Spark a national movement to increase awareness and fundraising for the issue.
• Enhance Aflac’s reputation and evolve Aflac’s brand, positioning it as a ‘caring innovator’.
• Concretely align the brand with the social issue.
• Measurably ease the social-emotional burden on children and families facing cancer treatments.

The strategy
CCOP research revealed that the disease landscape had changed: more focus and funds are needed for the hardest-to-treat forms of childhood cancer, with even greater need to support children during treatment, which averages 1,000 days.
Our data-driven purpose-related marketing strategy was to create an uplifting and unexpected idea to spark a new national conversation about childhood cancer. Pinpointing the critical emerging need to provide childhood cancer patients and their families with greater social and emotional support, we developed a highly emotional breakthrough idea: My Special Aflac Duck (MSAD), a social robot designed to comfort children during cancer treatments.
To bring the concept to life, CCOP tapped R&D firm Sproutel. With 4 patents pending, MSAD associates Aflac’s iconic mascot with the company’s aspirational brand attributes of innovation and care.
My Special Aflac Duck is grounded in the insight that children are often scared, lonely and isolated during their years-long cancer treatment. They told us they want to more easily express their feelings and needs, and experts said they would benefit from greater coping skills such as deep breathing and visualization.
It was a risk to use Aflac’s beloved mascot in such an unexpected way, considering a brand can contribute up to 50% of enterprise value, according to the Marketing Accountability Standards Board. For the first time in Aflac’s history, we linked the mascot with a social mission, turning a brand icon into a true brand ambassador.
The development team pursued an 18-month user-centered, empathy-driven design process with 100+ patients and caregivers at The Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, a U.S. News and World Report top-rated facility.
With three motors and removable skin for washing, MSAD features lifelike movement (nuzzling, breathing, moving to music), emotions (tap an emoji card to the duck and it acts out the feeling), and a mixed-reality app, using purposeful play to help kids cope with cancer by caring for their duck.
To further advance the under-resourced pediatric cancer cause, which receives just 4% of NIH funding, we positioned MSAD as part of the new Aflac Childhood Cancer Campaign, which integrates Aflac’s long-term commitment to childhood cancer research and treatment with fundraising and awareness efforts. This is providing an ongoing platform with emotional resonance and national relevance.
Best of all: Aflac is donating a My Special Aflac Duck to any child who has cancer, anywhere in the U.S., at no cost to families or hospitals.

The campaign
However innovative and authentic, a product could seem like a gimmick to promote Aflac’s brand. We overcame this by communicating the company’s 22-year commitment to the cause, creating a new long-term Aflac Childhood Cancer Campaign, and forming an Advisory Council of respected external experts to guide the program’s strategy.
To deliver meaningful social benefits, the technology needed to meet a difficult use case. The team employed a child-centric empathy-driven R&D process with children undergoing cancer treatments. This uncovered unanticipated challenges, like children’s desire for a cuddly plush in a sterile environment. To address sanitary needs, the team developed a patent-pending removable, washable skin – one of several firsts.
In unveiling MSAD, we had to be clear that this was not a toy, but a tool for use in a hospital setting. We reinforced this by launching not at the toy show, but at the 2018 Consumer Electronics Show where MSAD won three Best in Show awards.
To support the direct-to-hospital fulfilment model, we needed awareness and support from the medical community. We built this through round-table discussions and demos at medical conferences throughout 2018, and by forging a relationship with the Association of Child Life Professionals, Children’s Miracle Network, and others.
Almost every design consideration and assumption Sproutel had at the outset of the project was dramatically evolved based on input from ethnographic research with children, doctors, parents, etc.
From approval to release, it took more than 18 months to develop and manufacture MSAD – so keeping Aflac’s senior leaders excited was critical to continuing momentum and funding. We addressed this with monthly video updates and live demos, which resulted in a personal funding commitment from Aflac’s CEO.

The results
A 2018 study at CHOA tested the feasibility and acceptability of MSAD on distress in children undergoing a multiple-day hospital stay. The study showed that MSAD served as a distraction for children and a way to communicate emotions for both the patient and parents, decreasing a child’s perceived distress by 50%.
My Special Aflac Duck dominated the buzz at CES 2018, earning 2.5 billion impressions in 5 days and generating demand for the duck at events from Capitol Hill to Silicon Valley.
As more consumers demand brands stand for something beyond profit, Aflac’s commitment and thoughtful application of technology (and use of its mascot) was viewed as authentic, innovative, and meaningful. Inc. said this “is a wonderful demonstration that businesses can take the very face of a brand and reinvent it into something that has a larger purpose”.
Aflac’s CEO won CR Magazine’s Lifetime Achievement Award at the Responsible CEO of the Year Awards in 2018, a testament to Aflac’s long-term commitment to giving back, buoyed by their renewed, innovative commitment with MSAD.
While not a broad-based consumer program, My Special Aflac Duck will have direct reach to 16,000 children, their families, and caregivers each year. Without a formal marketing program, we surpassed distribution goals by 25% and demand continues to grow. In a feasibility study at Children’s Healthcare of Atlanta 76% of parents said they believe MSAD would work to distract children in the hospital, and 82% would recommend MSAD to others. One parent said of the duck: “Anything that puts a smile on [my child’s] face puts a smile on mine.”
In addition:
• 2,006+ ducks distributed since September, exceeding Q4 goal of 1,500 by more than 25%.
• Initial reach: 37 states, 70 hospitals; 37% COG hospitals out of 190.
• Due to the momentum of demand, Aflac ordered an additional 10,000 to the original 10,000 which they expect to be donated by the end of 2019.
• At CES, three Best in Show awards, including Tech for a Better World; Best Unexpected Product, and Medgaget Best Medical Device.
“This is absolutely one of the most rewarding projects of my career. It was a bit of a risk: bringing the one thing you couldn’t buy to the largest consumer electronics show in the world left people scratching their heads at first, until they saw the results. Personally, I was blown away by the attention we received when people thought it was a toy, but when they found out what its purpose was, I saw jaded reporters who had seen it all actually weep. It has been a privilege to be involved and there is nothing more touching than seeing a child engage with their very own My Special Aflac Duck.” – Catherine Hernandez-Blades, Chief Brand & Communications Officer, Aflac
This project as a winner at Tempemail Marketing Awards US 2019. To register your interest in 2020’s event, click here.

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iOS 14 is said to support almost all iOS 13 devices, including iPhone SE – Blog – 10 minute

Why it matters: Apple is expected to announce the next version of iOS and iPadOS at its annual WWDC conference in June, and that means some people are keen to know whether their devices are going to be supported for an OS upgrade. After a somewhat buggy iOS 13 release, Apple may have decided to continue supporting almost all of the devices that received the last update for at least one more major OS upgrade cycle.
According to a report from French website iPhoneSoft, many owners of older generations of iPhone and iPad can collectively breathe a sigh of relief. There’s enough indication out there that Apple is going to support pretty much any device that was able to receive the last major upgrade to iOS 13.
This means that if you happen to be holding on to your iPhone 6S, 6S Plus, or iPhone SE, you’ll be able to enjoy at least one more major iOS upgrade. Considering these are devices released in the 2015-2016 timeframe, it’s a blessing that Android users can only dream of even on the high-end side.

The story is a bit different if you own an iPad Mini 4 or iPad Air 2, which use slower A8 and A8x processors, which apparently won’t make the cut. In the case of iPod touch, you’ll only get the next iOS upgrade as long as you have the latest version that launched last year.
After a relatively buggy iOS 13 release, Apple last year had to release several updates to fix glaring issues, such as the aggressive background resource management that was a little too keen on killing all apps that you left open.
The good news is that Apple is said to have changed the development process of iOS 14 to focus more on delivering a stable and ironed out upgrade as opposed to adding as many features as possible. This means that nice things like proper call verification may not be on the horizon, but at least you’ll have fewer bugs to worry about when upgrading.

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Psyonix will drop support for Rocket League in macOS and Linux come March – Blog – 10 minute

In context: Most multi-platform games expand their reach to as many platforms as possible over time. For example, after four years on the market, The Witcher 3 received a Switch port just a few months ago, and many former PlayStation 4 exclusives are finally making their way to PC. However, it seems Rocket League developer Psyonix aims to take a slightly different approach with its popular pseudo-sports game.
On the official Rocket League website, Psyonix revealed that it will be ending support for the game’s Mac and Linux versions in March. Psyonix says it’s making this decision to ensure Rocket League players have the “best experience possible.” The move will also somehow make it easier for Psyonix to “[adapt] to use new technologies.”
It’s unclear how ending support for two prominent operating systems will help Psyonix (and its new owner, Epic Games) achieve either of those goals; particularly the former. If anything, ceasing support for macOS and Linux will lead to a lesser experience for each platform’s respective players, not a better one.
As for the bit about “adapting” to new tech — we have absolutely no idea what Psyonix is talking about there. If our readers know of any Rocket League-related technologies that work on Windows but not on macOS or Linux, please let us know in the comments. In the meantime, we’ll be reaching out to the developer for clarification on this statement.

Regardless, it’s unlikely that anyone or anything will change Psyonix or Epic’s mind at this point. As such, if you’ll be affected by this change, we recommend getting in as much Rocket League playtime as you can over the next couple of months.
To be clear, you’ll still be able to access the game on macOS and Linux when the “final” patch drops in March, but “some features” may stop functioning. We assume online play will be one of them, as it relies on constant updates and bug fixes to work properly. However, offline play should still be possible, and your cosmetics won’t be going anywhere.

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