Everything as a Service (XaaS) – The Game Changer!- Tempemail – Blog – 10 minute

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Written by: Mr. Mubarak A R, Technical Solutions Leader – Hi-Tech vertical at QuEST Global
Mr. Mubarak A R, Technical Solutions Leader – Hi-Tech vertical at QuEST Global
What and why XaaS?
According to IMARC, a leading market research company, “Global Anything-as-a-Service (XaaS) market value is projected to reach US$ 344.3 Billion by 2024, expanding at a CAGR of 24% during 2019-2024.” So, what is XaaS? Why so much buzz around it!
No second-guessing the fact that the cloud-powered megatrend ‘Everything as a Service’ (XaaS) has emerged as a popular delivery model in recent times. The ‘X’ in XaaS refers to anything that falls under the large technology spectrum that impacts the bottom-line and revenue of large, medium and small enterprises. Providing a wider user base, bringing in the opportunity to explore new markets that were off-limits with conventional business models & cross-selling prospects, encouraging innovation and delivering more customer-focused solutions, XaaS serves in myriad ways for any enterprise. The rise of cloud technology and XaaS has impacted not just the online connected services but also the B2B and B2C buyers and sellers. Comprising of cloud, infrastructure, security, business processes, and applications and varied platforms, XaaS holds the potential of being a game-changing business model.
What the Future Looks Like with XaaS?
Not just operational efficiencies and improved cost savings, XaaS also offers the possibility of real-time accessibility for all leading technical capabilities and innovations. Enterprises now see that to sustain in the cutthroat competition, they need to incorporate pretty robust operating models that are more efficient business processes that are capable of generating transformative advantages in the long run. XaaS holds the key to transforming the very enterprise landscape and that too to the point where you name any business functionality and it can be provided “as a service”. This phenomenon is bringing in a paradigm shift in the conventional form where on-premise business service delivery was prominent.
The XaaS model, however, redefines the very concept of business and services offered by a third-party that leads to reduced capital expenditures, on both hardware and software. It also offers impeccable agility to avoid economic meltdown by virtualizing people, platforms, and processes. Taking it to an all-new level, XaaS promises to deliver a consumption and revenue-based ‘pay-as-you-go’ model that meets the ever-changing organizational, industry and market needs. Along with that, the all-pervasive combination of cloud computing and high bandwidth global internet access with an aware consumer makes it highly conducive for XaaS.
How XaaS Helps the Enterprises and Consumers
With the start of cloud computing, XaaS broke peripheral boundaries and offered a ubiquitous environment to help enterprises meet growing demands and to focus on innovation, moving away from monotonous day to day activities. This altogether changed the mind-set of consumers who came to rejoice the fact that they no longer have to make a commitment in terms of money or time to be able to enjoy a service. Understanding that XaaS comes with a hoard of benefits, the most prominent ones are:

Time and Cost Factor – XaaS offers undeniably the most effective ways to save both time and money, as there is no need for prerequisites in terms of infrastructure or resources and there is no worry for downtime or additional maintenance issues.
Highly Scalable – XaaS offers unlimited computing capabilities and scalable storage space to allow ease of data processing.
Fast-Paced Innovation – Since there is no need for investing time and effort on infrastructure, along with improved access to the latest technologies enterprises can move towards experimentation and agility.
Focus on Core Skills – XaaS provides enterprises more time to focus on core capabilities that directly impact their bottom-line rather than setting up training or upgrading infrastructure. 
Enhancing Customer Experience – XaaS extends better possibilities to ensure higher customer experience. It also allows engaging with users in a regular manner to understand their experience with a particular product. 
Better predictability – With the insights that XaaS can offer, it becomes easy to understand the customer and the collective mind-set to help provide more viable solutions and services for both B2B and B2C customers. 
Improved Analytics and Insights – XaaS also offers more detailed insights on how a particular device is used to enable users to understand what and how they can optimize their device performance using analytics received through the XaaS model.

Who Can Help You with XaaS?
Most enterprises, today, are wary of investing huge capital into computing, be it a utility software or business application or the very traditional data centers. At the same time, they do not want to invest on training and further upgrading of infrastructure to meet the market needs yet, the possibility to find a potential new market is still exciting. This is where the need for a XaaS provider comes in.
The XaaS business model is no doubt tricky and requires a more tactical and strategic approach that assures security and compliance-related aspects while also offering choices to provide both the traditional and modern approach to the customers. Any enterprise that hopes to acquire a XaaS based model for its business processes need to ensure the organizational structure is prominently aligned for the same. With the right blend of technology & talent along with the shift in thought processes from more traditional approaches to one that is more customer-focused and is more service-oriented, the intricate adoption of XaaS models becomes easy to deploy as well as support various services.
Today, identifying predicting and addressing potential issues is one of the most genuine concerns of many enterprises, and finding the right XaaS partner also plays a crucial role in bridging the gap between concepts to consumers in a much proactive manner. Issues like resilience as well as internet reliability also pose as a threat for XaaS deployment. Many enterprises would like to have some visibility on their XaaS partner’s infrastructure and environment to gauge the overall service health to get a fair idea on what to expect.
Getting the Best Out of XaaS
An organizational restructuring that includes changing the very basic approach to business may be appropriate to adopt XaaS services to its fullest advantages. Today, every single thought goes to finding the best way to serve a consumer, and more so for B2C enterprises and it is evident that predictive analytics is the key to winning consumer hearts. Be it the need to reduce downtime and avoid costly maintenance activities or spotting problems before they arise to allow enterprises to focus on core business areas, an expert XaaS service provider is decidedly essential.
Machine learning, preconfigured logic as well as contextual data are key to delivering device, application & usage insights that can optimize total spend as major challenges still remain as aligning the right talent with the right services. Picking the most suitable strategic partners can ensure success for critical XaaS adoption.
Not just that by using analytics, the XaaS platform can be built for customers to enable upselling of devices. This also means if the CPU usage and memory usage of the laptop is more than 80% during usage, a system can be made to alert the user to understand that the laptop needs an upgrade. This can be achieved through a systematic upgrade model.
The need of the hour is to create a comprehensive XaaS platform which monitors the data from the connected devices, which secures the privacy of the end-user. The platform should be robust enough to provide services like chatbots (for 24X7 support), secure blockchain-based maintenance (for transparency and trust of maintenance), NLP based search (for accurate and quick answers to questions), FOTA (Firmware Over the Air) updates, edge computing (to respond in real-time for emergencies), etc.
Leveraging the Agile or DevOps principles can help deliver technology services in a more faster and efficient manner. XaaS services are making their presence felt in the smart devices market that connects technology to the user and many enterprises now need to find that connection through a partner who can help them scale up and upgrade to penetrate that competitive market.

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Comcast acquires little known Xumo streaming service- Tempemail – Blog – 10 minute

Comcast has opened a new front in an ever-expanding streaming war with the acquisition of MySpace owned Xumo, a little-known streaming service, for an undisclosed sum.
The service will enable the telecommunications provider to do battle in both live and on-demand programming offered in paid and ad-supported flavours, bringing an instant audience of 5 million.
This will furnish Comcast with a readymade springboard to corner a slice of the burgeoning sector, with Xumo offering over 180 channels of free content such as USA Today News, the Titanic Channel and Sports Illustrated which are available on LG smart TVs.
In a statement Comcast wrote: “The talented team at Xumo has created a successful, growing, and best-in-class set of streaming capabilities. We are excited for this team to join Comcast and look forward to supporting them as they continue to innovate and develop their offerings.
“Xumo will continue to operate as an independent business inside of Comcast Cable.“
California-based Xumo was founded in 2011 by MySpace parent Viant, later taken over by Meredith as part of a broader 2018 acquisition of Time.

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Aeris signs multi-year strategic IoT Technology Partnership with ÆON Credit Service India for their Car Finance Business- Tempemail – Blog – 10 minute

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Aeris Communications, a preferred Internet of Things (IoT) technology partner for enterprises, today announced a multi-year strategic partnership spanning four years with ÆON Credit Service India. As part of this partnership, Aeris will deploy IoT devices capabilities to help ÆON Credit Service India build a sustainable business portfolio in the auto finance segment. ÆON India aims to grow its portfolio by expanding its product line by venturing into commercial car financing. Aeris has been chosen as the trusted IoT partner for building sustainable service portfolio for car financing as the company is already helping auto financiers and lending companies in asset protection and proactive credit default detection to reduce repossession costs related losses.
Commenting on the partnership, Mr Ranjeet Koul, Vice President and Country Manager APAC & MEA at Aeris Communications, said, “About 90% of all commercial vehicles sold in India are bought with loans. The repossession losses for commercial vehicles have been as high as 15-20% over the last year. We are glad to partner with ÆON Credit Service India and look forward to a value-driven collaboration. This partnership is fully aligned with our mission to bring sustainable business solutions for our auto finance clients which improves their business profitability and enhances customer management”
The Indian CV market is undergoing precedented changes due to heavy regulatory policies, changes in customer preferences, increasing adoption of technology, and digitalization. Proliferation of network and mobile phones is also aiding traceability and accessibility of vehicles that have led to the adoption of connected business solutions. To capitalize the opportunities prevalent in the sector, ÆON Credit Service India plans to grow its footprint and portfolio in the country.  The collaboration will help ÆON Credit Service India become one of the key players in the segment by using IoT device capability. Aeris will enable them to evangelize and embark on their growth trajectory thereby achieving the business goals. ÆON is an early entrant in India and Aeris will assist them in ensuring the sustainability of the auto financing portfolio with its IoT device management capabilities.
Aeris has created unique IoT ecosystem for enterprises, financial sector, original equipment manufacturers (OEMs), technologists, system integrators and solution providers across many vertical sectors. It also empowers organizations to optimize human intervention and attain real-time remote monitoring of machines, equipment, and other assets along with predictive and preventive maintenance of various products and assets within enterprises.
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Nintendo went out of its way to fulfill this Game Boy service request – Blog – 10 minute

In brief: Customer support horror stories are a dime a dozen but occasionally, you hear of one in which a company goes above and beyond to accommodate its customers. This is one of those rarities.
SoraNews24 points to a story published in the February 21 edition of Asahi Shimbun, one of Japan’s top national newspapers. Per the site’s translation of this Twitter post, 70-year-old Kuniko Tsusaka recounts a time when her 95-year-old mother had fallen ill. The woman loved playing Tetris on the original Game Boy and as luck would have it, the handheld – the third original she had owned – stopped working just as she got sick.
After coming up empty-handed in their quest to find a replacement locally, Tsusaka’s son suggested to his grandmother that he contact Nintendo customer support for help. She did just that, penning a hand-written letter and sending the broke Game Boy along with it.

Surprisingly enough, Nintendo responded, saying they couldn’t repair her old Game Boy due to a lack of parts but did find a brand new one in their warehouse and sent it over along with the reply. According to Tsusaka, her mother lived for another four years before dying at age 99.
Nintendo launched the original Game Boy in 1989 and discontinued it after a lengthy run in 2003. To put that into perspective, Microsoft’s Xbox and Sony’s PlayStation 2 were already on the market by the time Nintendo finally stopped producing the original Game Boy.
The one key piece of information missing from the story (or perhaps, just the translation, as I can’t read Japanese) is – when did this actually take place? We know that it was at least four years ago, but there is nothing I can find to confirm or deny that it didn’t happen much earlier and that the story is only just now being told.
Also, why didn’t they simply opt for a second-hand Game Boy, or turn to the Internet for some new old stock via eBay or similar auction sites?
Tetris courtesy Kraft74.

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Kiwis opting for gigabit broadband over 100 Mbps service – Telco/ISP – Networking- Tempemail – Blog – 10 minute

ASX-listed network wholesaler Chorus says New Zealand broadband customers are increasingly picking gigabit subscriptions over 100 Mbps offerings, as streaming video services with 4K ultra-high definition with that demand greater bandwidth become commonplace.
Chorus’s chief executive, former Telstra veteran JB Rousselot, said that 13 per cent of its fibre customers have opted for gigabit service over government and privately funded Ultra-Fast Broadband network.
On the New Zealand passive optic fibre to the premises network, gigabit service translates to 900 Mbps downloads and 500 Mbps uploads.
Whereas internet providers in New Zealand offer unlimited 100/20 Mbps FTTP plans for between NZ$65 to $85 a month (A$62.25-A$81.40), gigabit options are now available from NZ$85 a month.
“Our market-led focus on encouraging the uptake of gigabit broadband plans is changing the perception of what stress-free broadband looks like.
Now everyone can be streaming online TV simultaneously without the worry of buffering or a data cap being breached,” Rousselot said.
Chorus which was spun off from incumbent Telecom New Zealand (now Spark) was awarded 69 per cent of the nationwide FTTP rollout area when UFB started in 2010 and has now passed 1.2 million homes and businesses with the fibre network.
Along with UFB wholesalers Northpower, Ultra Fast Fibre and Enable, Chorus will from this year offer XG-PON or 10 Gbps FTTP for businesses.
Inititally, the XG-PON service will come in 2 and 4 Gbps symmetric flavours, with 8 Gbps to arrive later this year.
For the first half of the 2020 financial year, Chorus reported a small after tax net profit increase, going from NZ$30 million to NZ$31 million.
Earnings before tax rose to NZ$332 million from NZ$318 million the year before, as Chorus cut operating costs and enjoyed strong growth in new broadband connections.
Following the latest results, Chorus has revised its EBITDA guidance from NZ$625-NZ$645 million ot NZ$640-NZ$655 million, with gross capital expenditure unchanged at NZ$660-NZ$700 million for the full 2020 financial year.

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Microsoft and Genesys partner to launch new cloud service for contact centres- Tempemail – Blog – 10 minute

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Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys Engage, running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.
Genesys Engage on Microsoft Azure will be available in late 2020. To accelerate adoption, the companies are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market strategy. Customers will benefit from a streamlined buying process that puts them on a clear path to the cloud.
With its multi-tenant architecture, Genesys Engage on Microsoft Azure gives customers the ability to innovate faster and improve their business agility. In addition, by running the Genesys customer experience solution on this dependable cloud environment, enterprises will be able to maximise their investment in Microsoft Azure through simplified management and maintenance requirements, centralised IT expertise, reduced costs and more. These solutions make it easier for enterprises to leverage cloud and artificial intelligence (AI) technologies so they can gain deeper insights and provide tailor-made experiences for their customers.
Nemo Verbist, senior vice president of Intelligent Business and Intelligent Workplace at NTT Ltd., one of the top five global technology and services providers for the world’s largest enterprises and a partner of both Microsoft and Genesys, sees great value in the partnership. Verbist said, “Many of our customers have standardised on Microsoft solutions, and Genesys Engage on Microsoft Azure gives them an additional opportunity to take advantage of their investment. Together, these solutions provide enterprises a secure and powerful foundation to communicate with their customers in creative and meaningful ways.”
“Large contact centres receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience,” said Kate Johnson, president, Microsoft U.S. “By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure, and scalable platform.”
“We are thrilled to give large enterprises the opportunity to run their mission critical customer experience platform in the cloud environment they already know and trust — Microsoft Azure,” said Peter Graf, chief strategy officer of Genesys. “Together, we’re making it simpler for even the most complex organisations to transition to the cloud, enabling them to unlock efficiencies and accelerate innovation so they can build deeper connections with customers.”
The companies are also exploring and developing new integrations for Genesys and Microsoft Teams, Microsoft Dynamics 365 and Azure Cognitive Services to streamline collaboration and communications for employees and customers. More information will be released about these upcoming integrations later this year.

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NSW Rural Fire Service takes out ad in New York’s Times Square to thank Australia’s firefighters- Tempemail – Blog – 10 minute

Australia’s New South Wales (NSW) Rural Fire Service has taken over New York City’s Times Square to thank firefighters for fighting the bushfires back home through a donated billboard.
The bushfires started in June 2019 and have already burned more than 10.7 million hectares (26m acres), killed almost a billion animals, destroyed over 5,900 homes and buildings, and claimed 29 lives.
The billboard, created by Wunderman Thompson and donated by Silvercast, the 77-foot ‘Godzilla’ billboard is intended to send a message of thanks to all the firefighters and those who support them around the world.
The 15-second installation transforms Times Square’s usual bright lights into a to-scale fire front.
Engulfing in flames, the 20 metre-high digital billboard reveals the words: “Imagine fighting a bush fire higher than this billboard. Thank you to the brave Australian and US firefighters defending Australia. And to the world for all your support.”
“We’ve seen incredible support from all areas – from individuals, big corporations, our overseas firefighting partners and the community, so when we were offered this free ad space we thought it was a chance to return the favour and say ‘thanks’,” said Anthony Clark, the director of corporate communications at NSW Rural Fire Service.
“The support has been amazing – it’s a small sign of gratitude on a big scale.”

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Nissan To Launch Subscription Service – A Different Car Every Day – Tempemail – Blog – 10 minute

Sourced from Nissan Switch.

From series and film streaming to playing video games online to watching wrestling, to getting a variety of bacon delivered to your home every month – the future demands you have a subscription to something.
So why not a subscription to a car, or many cars?
“Changing up your ride is as easy as binge-watching your favourite show,” says Nissan.
On Wednesday the Japanese car manufacturer says that it would launch a subscription service that allows drivers to switch to a different car as often as every day, reports Business Insider.
“Nissan Switch”, the name of this new service, is scheduled to launch in the Houston area as a test run, says Nissan in a release. There are two tiers to the service, namely the “Select” and ‘Premium” tiers at $699 and $899 a month, respectively.
When choosing the Select tier, you will gain access to models like the Altima sedan and Rogue crossover. Premium is offering access to the Maxima sedan and the Armada SUV.
To join the program, subscribers will have to pay a fee of $495 on top of the first month of their chosen service. The subscription includes “unlimited switches as often as a new vehicle each day,” delivery, cleaning, insurance, roadside assistance, and regular maintenance.
Subscribers wishing to switch to a new car have only to use the Nissan Switch app or text your “personal concierge” to schedule your switch, according to the program’s website. The vehicle will then be delivered within an area pre-specified.
“Nissan Switch is another way that Nissan is testing alternatives to the notion of traditional mobility without long-term financial commitments for our customers,” Andrew Tavi, Nissan’s VP of external affairs, said.
“For those who want a sedan during the week and an SUV or sports car, like the GTR, on the weekends, Nissan Switch provides the solution.” With the GTR available for an extra $100 per day, for a maximum of seven days.
However, an analysis of the car marketplace by Edmunds, a car research and review company, says this new subscription will be much more expensive than traditional car leases over the course of three years.
Other manufacturers like Audi, Lexis and Mercedes-Benz are also currently working on plans for Netlfix-like subscription services in the future.
Edited by Luis Monzon
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Nissan’s new vehicle subscription service lets you swap your car ‘every day’ – Blog – 10 minute

In brief: Subscription services are all the rage these days. Platforms like Netflix, Xbox Game Pass, PlayStation Vue, Sling TV, and countless others charge a monthly fee in exchange for ongoing access to their respective content libraries. However, this monetization model has use cases that extend beyond the digital world. In a press release published today, Nissan announced its first baggage-free car subscription service: “Nissan Switch.”
Nissan Switch is the carmaker’s attempt to bring “on-demand driving” to the public, allowing users to drive a wide variety of vehicles on a month-to-month basis with no long-term agreement or contract required. There are no loans to pay off, no leases to worry about, and no maintenance disasters to contend with.
“Nissan Switch is another way that Nissan is testing alternatives to the notion of traditional mobility, without long-term financial commitments for our customers,” Nissan executive Andrew Tavi said in a statement. “This program provides more choice, convenience, and flexibility. For those who want a sedan during the week and an SUV or sports car, like the GTR, on the weekends, Nissan Switch provides the solution.”

So, how does Switch work? If you’re in a supported region — just Houston, Texas for now — you sign up for Switch, download the app, select your use case (custom requests are possible) and vehicle model, and a “concierge” (employed by Clutch) will deliver a car to you within the “Select Service Area.” For now, the Select Service Area consists of the 20-mile radius around the South Main Neighborhood in Houston. You can see a full coverage map on the Nissan Switch website.
If you decide you don’t like the vehicle that was delivered to you, you can switch it out for another one at any time, with no limits. There’s no charge to do so, and your concierge will help you transfer luggage, groceries, or other objects from vehicle to vehicle.

Nissan’s Switch car line-up includes EVs, sedans, SUVs, trucks, and sports cars, and they all fall under one of two core subscription packages. Nissan Switch Select is $699, in addition to a one-time $495 “activation fee.” Select gives you access to the Nissan Altima, Rogue, Pathfinder, and Frontier.
Nissan Switch Premium is $899, and it includes the same set of vehicles, in addition to the Nissan Leaf, Maxima, Murano, Armada, Titan, and 370Z. The GT-R can be driven for an “additional $100 per day” (but no more than seven days at a time).

No matter how you look at it, even the base plan’s $700 (plus roughly $500 out of the gate) monthly fee is a lot of money for a lot of people. However, there are a few benefits to using the service. Aside from the convenience of being able to swap your car out at any time, Nissan throws in free roadside assistance, full detail washes, ongoing maintenance, and a “sustainable liability insurance policy” with no out-of-pocket deductibles for drivers.
Nissan is positioning Switch as an alternative to the standard lease-and-drive, or buy-and-pay-off car acquisition methods US citizens are used to. The company even has a chart that compares buying or leasing a vehicle to “renting” one with Switch (see that above).
At any rate, you can learn more about Switch on its official website. In the meantime, we’d love to hear your thoughts on the concept. If you had the money, would you take advantage of a “car subscription service” like this one, or would you prefer to stick to what you know? Tell us in the comments.

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NELCO Partners with Panasonic Avionics to Launch Aero In-Flight Communication Service in India- Tempemail – Blog – 10 minute

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Nelco, a Tata Enterprise and India’s leading VSAT solutions provider today announced the launch of Aero In-Flight Communication (IFC) services in India.  Nelco is the first Indian company to provide this service in the country, marking the beginning of a new era of WiFi on aircrafts in Indian skies. Nelco has entered into a partnership with Panasonic Avionics Corporation for offering these services.
With the launch of these services, it will be possible for international aircrafts flying over India as well as domestic airlines to offer broadband internet services to its passengers on board. The Aero IFC services will enable seamless at-home and in-office experience in the skies for airline passengers. Further, it gives an opportunity for airlines to differentiate with others, enhance passenger experience, drive passenger loyalty, open up additional onboard revenue streams and optimize flight operations. Vistara has already signed up for Aero IFC services and is likely to be the first domestic airline company to launch these services very soon.
Speaking on this new development, P J Nath, MD & CEO of NELCO said, “We are delighted that Nelco is spearheading in providing the long awaited Aero IFC services in the country, marking the beginning of a new chapter in passenger services for the aviation sector in India. We are also very happy that we have forged the partnership with Panasonic Avionics in serving their customers. We forsee a great opportunity for growth in the IFC services in the country in the coming years and intend to be a leader in this market”.
Speaking on this new development, Ken Sain, Chief Executive Officer of Panasonic Avionics Corporation said, “Becoming the first satellite communications provider to offer services over India is a major milestone for Panasonic. We are delighted to be partnering with Nelco and are proud to offer our valued customers the ability to change the way people stay connected inflight, at sea and in remote locations around the world.”
In December 2018, the Government of India announced the licenses for In-Flight and Maritime Communications (IFMC) that allows broadband internet services while flying over the Indian skies and sailing in Indian waters, both for international and Indian aircrafts and vessels. The IFMC license is a key initiative of the Telecom Ministry, a move to liberalise satellite communication services in India. Nelco obtained the IFMC licence and is the first Indian company to enable communication services for the maritime and airlines sectors in India
Currently, Nelco is the only company in India that has successfully operationalised the entire scope of the IFMC license comprising of both, the Aero In-Flight Communication and Maritime Communication services. Nelco plans to establish itself as a leader in the Aero IFC services space in India in the near future.

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