Barista deploys contactless take-away ordering and payments service- Tempemail – Blog – 10 minute

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By deploying the Dotpe’s “Scan-Order-Pay” feature, Barista outlets in Gurgaon can take orders and payments through the customer’s phone while maintaining social distancing. Customers can simply scan a QR code placed outside the takeaway window and the entire menu of Barista will pop up on the user’s mobile phone browser. The customers can then place an order by adding items from the digital menu and pay using regular online payment methods. Once their order is ready, Barista pings the order details to the customers on their Whatsapp number and they can pick it from the take-away counter with zero manual intervention.
A technology startup, DotPe provides novel digital transformation and commerce solutions to brick and mortar outlets. It aims to revolutionize the offline-to-online market space by combining fintech capabilities with extensive customer engagement offerings. By offering its digital ordering solution to most cafés of Barista across India in the next few weeks, DotPe intends to help them drive streamlined business operations while following social distancing & safety norms.
Once the situation normalizes and Barista also plans to start home delivery and contactless dining services through DotPe. Orders can either be placed online for home delivery via WhatsApp or by scanning the QR code placed at the cafe tables.
Speaking on the partnership, Shailaz Nag, Founder DotPe said, “Given social distancing will be a way of life even after the lockdown is lifted, now is the time to restore confidence among the customers who want to order their coffees, essentials, and delicacies but are worried about safety. At Dotpe, we’re thrilled to go live with our “Scan-order-pay” solution at Barista cafes in Gurgaon. The uniqueness of our platform is that end customers don’t have the hassles of downloading any app and can start ordering by simply scanning the QR code, placed outside Barista, once. The commerce and payments happen on the user’s mobile browser while the post-transaction communication, customer invoicing, feedback, etc. shifts to WhatsApp. i.e. Barista can directly interact and engage with its customer on WhatsApp, once the customer has placed the order and paid successfully through Dotpe.”
Rajat Agrawal, COO at Barista Coffee Company said “The pandemic has impacted every industry and nearly all facets of everyday life. The normal rules of engagement at café level have changed literally overnight with contactless delivery now a fundamental requirement. Customer safety & contactless transaction is of prime importance to us. To deliver the best in class services while maintaining minimal human touch, we launched our own contactless ordering & payment offering by deploying Dotpe’s innovative QR based ‘Scan-Order-Pay’ solution. So far, we have seen 15-20% of takeaway order volume is being contributed through this facility, which is quite an encouraging trend and further strengthens our confidence in the contactless ordering and digitized payment economy. Furthermore, Dotpe acts as a single stop shop for us to accept orders and payments digitally and at the same time we can interact with our customers over WhatsApp directly for functionalities like digital receipts, feedback, repeats orders etc. Commerce & payments stack helps us to build our own digital channel and we plan to offer contactless dining too once normalcy sets in”.

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Venture Catalysts backed peAR, a pioneer in contactless dine-in ordering has made its services free to restaurants to fight COVID-19- Tempemail – Blog – 10 minute

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In view of the increasing cases of coronavirus in India, peAR Technologies, a Venture Catalysts portfolio company, is offering restaurants free access to its contactless dine-in ordering feature. The Mumbai-based deep-tech startup has also waived off the listing charges for new restaurants. As social distancing becomes the new norm, the initiative by PeAR will enable customers to place orders from their favourite restaurants without making any physical contact.
Through these features, customers can visit any of the company’s partnered restaurants, scan the QR code on the table, view the menu in 3D Augmented Reality, order multiple courses from their phone and pay the bill online at once, thereby eliminating key touchpoints like menu cards and bill books and reducing interaction with server staff as well. Equipped with a unique 3D menu feature, peAR will allow them to view 3D images of the dish before placing the order thus helping customers make a more informed decision. Customers can also avail up to 50% discount on their orders made via peAR’s app without having to subscribe to a membership like Zomato Gold or DineOut Gourmet Passport. Thus enabling the golden trio of contactless menu, contactless ordering and contactless payment, they are making dining out extremely safe.
Speaking on the development, Dharmin Vora, co-founder of peAR Technologies, commented, “We have always believed that it’s much more convenient and hygienic for customers to view the menu and order from their phones inside restaurants. However, it has now become a necessity for restaurants to remove high-touch, non-sanitized objects like menu cards and bill books amidst the COVID-19 crisis. We were already seeing a change in consumer habit wherein people preferred viewing images and 3D models of dishes while ordering at restaurants, and this pandemic will only accelerate this shift. We are currently in talks with the NRAI to mandate contactless ordering inside restaurants post lockdown to ensure the safety of customers and make them feel comfortable dining out once again.”
Adding to this, Dr Apoorv Ranjan Sharma, Founder, Venture Catalysts, said, “We are certain that the pandemic will bring a permanent shift in the way people have been ordering food inside restaurants. The peAR team has the ability to help restaurants cope with this change, while making it more convenient and safe for customers to dine out after the lockdown is lifted. As India continues its fight against COVID-19, peAR’s decision to offer its services for free is commendable. We are proud to be a part of their endeavours and we look forward to supporting their journey ahead.”
As part of its commitment to customer safety, peAR is also recommending its partner restaurants to use one-time cutlery and educating them about hygiene practices to be followed once the lockdown restrictions are lifted. Additionally, it has started providing hygiene ratings for each restaurant so customers can stay informed. Apart from that, the startup plans to launch a CSR campaign post lockdown to feed one underprivileged family for every 100 orders processed via its app.

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How Deliveroo et al are delivering change as ordering apps serve up the future of food- Tempemail – Blog – 10 minute

Ask about the future of food delivery and you’ll be served up everything from driverless cars to robots to drones. Pizza Hut and Toyota are working on a concept autonomous delivery vehicle, Domino’s has forged a partnership with self-driving delivery startup Nuro to pilot robot delivery in Houston, Texas, and last month Uber announced it would begin trial drone deliveries with McDonald’s in San Diego.
These experiments doubtless make headlines and likely hint at the direction food delivery will go at some point, should regulators and governments get on board and city infrastructures support it. But for the vast majority of restaurants, the future of food delivery is less concerned with the techy mode in which food will reach people, and more with how they adapt their businesses in a sustainable way to handle greater numbers of people transacting online.
Ray Reddy was a product manager for Google Shopping before he launched his mobile ordering app, Ritual, in 2014. Since then it’s landed $127m in venture funding and expanded into 50 cities with 15,000 restaurants partners.
“The easiest way to predict how this space will evolve is to look at what happened to retail with the arrival of e-commerce,” he says. “We are 10 years away from the exact same transformation that’s happened with retail.
“Retailers saw digital as incremental revenue, and that they could generate more revenue by opening a website. Then they realized e-commerce wasn’t an incremental channel but was actually going to be their business. The real question is how restaurants adapt. We will see more of them optimizing for channels and not doing everything. Some things, like delivery, will only be done out of certain stores.”
Dark kitchens
Retailers made the shift from managing e-commerce orders within local stores to setting up massive fulfillment and distribution centers focused solely on getting goods to digital customers. Restaurants are also moving in this direction, these ‘fulfillment centers’ dubbed ‘dark kitchens’. In disused buildings or shipping containers in derelict spaces, their ‘kitchens’ are cheap extensions of restaurants and prepare food for quick delivery.
Deliveroo set up its own network of dark kitchens, called Editions, earlier this year. “The reason for our investment is that we can see the benefit for consumers and restaurants,” says the division’s general manager, Yannis Alivizatos. “We are determined to deliver people the restaurants and takeaways they want to order from, but our data and insight make clear there are cuisine gaps in areas and consumer behavior is changing. Delivery-only kitchens allow us to address both issues without compromising the end user experience and delivering a great meal.”

With apps such as Deliveroo now accounting for 39% of delivery visits according to consumer research firm NPD, a rise of 14% year-on-year, we are seeing the emergence of a new breed of restaurants that operate only through these platforms.
For example, a company called Taster operates three online-only restaurant brands out of London, Paris and Madrid. It was founded in 2017 by Anton Soulier, who was one of the first employees at Deliveroo, and recently received $8m in Series A funding. It’s now seeing 30% growth month-on-month and has plans to expand in the coming months.
“Delivery platforms are fast becoming the new high street, and the infrastructure is now in place for food to go online,” Soulier says. “With Taster, we want to build iconic restaurant brands for this new era.”
Subscription services
However, a major challenge facing the growth of food delivery is simply that there’s a ceiling value on what people will pay, and how often they will pay it. Reddy’s bet with his app is that people will not stump up to have something delivered when they could easily walk to collect it. Ritual, then, allows people to pre-order and collect individually or for a group.
“Delivery is convenient, but you pay a reasonably high price for that convenience – you have to pay to have that food moved from one part of the city to another,” he says. “It’s an expensive thing to do. But the number of people who do that routinely – every day or week – is small. It’s not a behavior of your average person. If you look at delivery stats from other companies, it’s an occasional use thing for most people.”
This has given rise to subscription food services, paying a weekly, monthly or even annual fee to have food delivered to your door. It has a clearer value proposition to people who regularly order in, and brands such as Deliveroo and Uber see it as a way to eke more value from those who order the occasional takeaway.
In the UK last year, Deliveroo rolled out a service called Deliveroo Plus where, for £7.99 a month, subscribers won’t have to pay its £2.50 delivery on every order. Uber Eats has also been testing a loyalty program that could potentially do away with delivery fees.
Allplants is a three-year-old service that delivers frozen, plant-based meals to more than 10,000 households in the UK. Its founder, Alex Petrides, anticipates a rise in the number of food companies, supermarkets and restaurants that will offer a subscription services in the coming years.
But there’s only so many subscriptions the average consumer will buy into. We’ve seen this in the entertainment world, where the likes of Netflix, Hulu, Amazon Prime Video, HBO, CBS, Disney, Apple, NBCUniversal and YouTube Premium have all been battling it out to win subscribers. But, according to research from Deloitte, 47% of US consumers are frustrated by the growing number of subscriptions and services required to watch what they want. It’s been dubbed ‘subscription fatigue’ and threatens the business models these streaming giants have built.
Petrides says that, as the same thing happens to the food industry, he hopes companies will stop the race for sheer scale and instead try catering to a smaller number of loyal customers.
“People are going to divide into food tribes – we’re already seeing that happening. So we’re going to see more pockets of people getting absorbed into companies, and companies finding ways to serve them. I don’t think we’ll see survival of the fittest and insane growth for everyone. It’s more about how you nurture active audiences and brand champions.”

Sustainability
The final challenge facing the future of food delivery is sustainability. There’s a race to deliver food in as short a time as possible, but there’s increasing concern at the environmental damage this can have. Add to that the ongoing attention to plastics, which are still frequently used in takeaways, and it’s little wonder that many delivery businesses are putting focus on how to make their companies more environmentally friendly.
“The speed of delivery is totally unsustainable,” says Petrides. “We’ll never go for ‘at your door in 30 seconds’, but that’s where it’s headed. There will be a mindset shift at some point, but we haven’t hit that point where people will question the impact. Amazon is pushing that speed of delivery challenge on everyone, but we’re thinking about how we delivery faster without contributing more to carbon emissions.”
The Allplants founder predicts that, in coming years, we’ll see the demonization of the cardboard and paper bags largely used for delivery, in the same way we’ve seen a conscious effort to reduce the volume of unnecessary plastic that comes with our Friday night takeaways.
It’s something Deliveroo has also put thought into. Alivizatos says the company’s mission is to deliver customers an amazing meal, and asks: “If a meal isn’t sustainable, is it truly amazing?”
“We’ve taken some steps in this area, being the first food delivery company in the UK to introduce a cutlery opt-out option for customers and switching this on by default,” he says. “We’ve also helped our partners by giving away non-plastic straws to restaurants to help them trial making the switch.”
There are challenges however, he says. “How do we cut down on unnecessary packaging? How can we axe plastic and find viable non-plastic solutions to challenges such as transporting hot liquid? These are the questions the industry needs to address. We believe our new eco-friendly packaging store will help with this challenge.”
A version of this feature originally featured in Tempemail magazine’s ‘Future of Food’ issue in which we considered the changing food industry, and how marketing might change attitudes to food and drink in the future. You can purchase the issue here.

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!