Agents at Future Generali India Life Insurance Company Limited equipped with a 360 integrated digital platform to combat COVID 19 situation- Tempemail – Blog – 10 minute

Read Article
In keeping with the current global COVID19 crisis and the subsequent announcement of social distancing by the government that called for a quick action on digital adoption, Future Generali India Life Insurance Company Ltd was swift to respond to the call. They developed a 360-degree digital delivery platform helping their agents all over India to carry out everyday business activities, without having to move out of their current locations. The digital solution integrates all existing digital platforms used by agents at one place. Hence it simplifies the whole process making it smarter to work with.
Commenting on the introduction of the platform,Mr. Subhasish Acharya, Executive Vice President & Head – Proprietary Channels, Future Generali India Life Insurance Company,said, “The unprecedented global COVID 19 crisis caught businesses off guard and disrupted our routine. The new normal calls for businesses to adapt and adopt digital solutions at a faster pace. FGILI is one of the few insurance players who worked on a solution using agile methodology and was quick to go to the market.  With our integrated online platform for distributors, we are better off now to adapt to the new normal.”
What are the digital tools made available to agents on the integrated platform?
In the life insurance industry, bringing in new policy holders is either a physical process or a mix of physical and digital process. The COVID19 disruption entirely disabled the physical process. FGILI’s integrated digital platform takes the entire process online. From recruiting agents to identifying leads, to generating interest, to calling clients, to having online conference or video chats with customers, to finally issuing a policy document – all these activities can be done online at one place.

Connected Agent: One of the unique things FGILI did was to bring all their distributors and agents online by giving them ‘Connected Agent’, a personalized URL in the FGILI domain. This platform enables them to connect with their customers and have a digital footprint. It empowers them with several tools to conduct everyday business with customers. Distributors can manage email & SMS marketing initiatives, sync mobile phone contacts, and use them for marketing as well as track and analyse traffic on their personalised website. The platform can be synced to latest devices while also having wearable compatibility.
Online Recruitment Tool (ORT): ORT is a real time state of the art digital tool that can recruit agents and distributers online. This tool undertakes various functions like receiving initial interest from the prospect while giving them detailed information about FGILI as required to know. Some of the core features offered on this tool are

Income calculator for Distributors
Dashboard for recruiters and their supervisors / mangers
Quick, easy, and mobile compatible journey for applicants
Workflow approach to track each application
Approval prompts for each level of hierarchical approvals
Simplified online processes for exam and training
An online content library
On the fly code creation and disbursement of the Offer / Appointment Letter

91.27% Front line Sales teams have adopted it this tool in the company while 77% of them have successfully hired distributors through this tool in the month of April 2020.

FG Infinity: This platform is a 360-degree sales management tool that gives flexibility to an agent to log-in a new business from anywhere and at any time. This solution is device agnostic. The Agency channel and the Direct channel teams have logged in 87% and 83% policies through this platform respectively.
FG One: This is a web-based dashboard that gives real time and all necessary business-related MIS on the go. Within a month of launch, FGILI had 398 Distributors who engaged with the FG One platform and continue to do so regularly.
FG PLVC: Pre-Login Verification code is an app that verifies a new customer at the time of registration of a new policy. The agent can virtually assist the customer to complete verification process. Apart from elimination of fraudulent proposals, it also helps in making the customer aware about the policy and its terms and conditions. FGILI’s Agency channel team has demonstrated a seamless adoption of approximately 51%, while for the Direct channel team it is approximately at 57%.
FG Smart Academy: is an Online Training Platform developed to train the sales force on a plethora of topics ranging from products, processes, digital tools, and current affairs. This platform has succeeded in raising the Front Line Sales team engagement by 97%, post the launch in April. The company has succeeded in completing almost 60000 man hours of online training from March 24, 2020 to April 24, 2020, covering 14,000 distributors and 1,600 salespeople. In addition to ‘FG Smart Academy’, the company also conducts online interactive sessions on ‘MS Teams’ which influences the sales journey in the new Digital era.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Liberty General Insurance upgrades its LivMobile App- Tempemail – Blog – 10 minute

Read Article
In a bid to offer a digitally seamless experience to its customers, Liberty General Insurance Ltd. (Liberty), known for its innovative approach in product offering and customer service, has upgraded its mobile app, LivMobile, into an exciting, all-new avatar. Whether it is car or health insurance, claims or renewals, the LivMobile app packs in everything customers need into the palms of their hands.
With a highly intuitive interface and a customer-centric design, the LivMobile app delivers exemplary service experience to its customers. Along with an upgrade to the design and user experience, LGI has added three new features that simplifies life for customers:

Click It, Claim It: This feature redefines the claims process. As a policyholder, a customer can now submit a claim in a completely hassle-free way through the mobile phone anytime, from anywhere in just one click.
One-Click Quote: When it’s time for renewal, the customers get a reminder and a quote at the click of a button.
E-Locker: The unique e-locker lets the customers store all their insurance policies, including those from other insurers in one place. Moreover, the customers get reminders when their premium is due so that they do not miss out on the due date.

Speaking on the development, Mr. Roopam Asthana, CEO & Whole Time Director, Liberty General Insurance said, “Our new, revamped LivMobile app reiterates Liberty’s customer-first approach and brings us a step closer to a digitally seamless experience for our customers. We have made a conscious effort to make our app more versatile and user friendly and provide a hassle-free experience for our customers. All crucial customer interactions including policy issuance, renewal or claim initiation are now available to our customers with a paperless and simple interface. The e-locker facility is truly unique because it will help our customers manage multiple insurance policies, across health and motor, in one single app.”
LivMobile app is available both on Android and iOS supported smart phones. The existing users will get notifications to upgrade to the revamped app.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

10 minutes Tempemail – Also known by names like : 10minemail, 10minutemail, 10mins email, Tempemail 10 minutes, 10 minute e-Tempemail, 10min Tempemail, 10minute email or 10 minute temporary email. 10 minute email address is a disposable temporary email that self-destructed after a 10 minutes. Tempemail.co – is most advanced throwaway email service that helps you avoid spam and stay safe. Try tempemail and you can view content, post comments or download something anonymously on Internet.

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Edelweiss General Insurance Launches app based pay-as-you-use motor insurance- Tempemail – Blog – 10 minute

Read Article
Edelweiss General Insurance (EGI), announced the launch of an innovative, app-based Motor OD floater policy – Edelweiss SWITCH. This driver-based motor insurance policy, launched under IRDAI’s Regulatory Sandbox, allows vehicle owners to SWITCH their motor insurance ON and OFF, based on usage and covers multiple vehicles under a single policy.
What differentiates Edelweiss SWITCH from other Motor OD policies, is that it is driver-based insurance, where the insurance is calculated on the age and experience of the driver. Edelweiss SWITCH uses a pay-as-you-use model that allows the customer to pay the premium only on the days they use the vehicle, offering significant cost savings and convenience. Customers can use the app to SWITCH their policy cover ‘ON’ and ‘OFF’, depending on whether they are driving that day. Also, while the policy covers accidental damage when it is switched on, vehicles will be covered 24/7/365 against fire and theft, even if the policy is switched off at that time, since these incidents can happen even if the vehicle is not being driven.
Shanai Ghosh, ED & CEO, Edelweiss General Insurance, said, “At Edelweiss General Insurance, our focus has always been to create simple and innovative products that are relevant and provide tangible value to our customers. Edelweiss SWITCH has been developed with the specific needs of today’s customer in mind, where you may not use your vehicle regularly or may choose to alternate between your car and two-wheeler. This Driver Based Insurance will mean lower premiums for policyholders, as they will only pay as per usage. In addition to this, being able to cover multiple vehicles under one policy will add to the savings, especially for those customers who own multiple vehicles.” 
IRDAI’s Sandbox platform is a welcome and progressive move, to encourage creation of innovative solutions for customers. Under this, nine GI players were given approval for products under the “Pay as you use” model. Of these, only three players, including Edelweiss General Insurance, have been given an approval for motor floater products.  The “Pay as you use” model is expected to change the erstwhile industry standard of determining premium for Motor OD (by age, make and model of the vehicle), to premiums based on usage and driving experience.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Reflect Digital joins Free Partners to provide marketing services for the insurance sector- Tempemail – Blog – 10 minute

Reflect Digital, part of the Lab Group of agencies, has announced it is partnering with the London-based brand and communications agency, Free Partners (Free) in order to provide comprehensive marketing services for the insurance sector.
It comes at a time where insurance marketers move increasingly away from tactical marketing communications and towards more strategic, systematic, longer-term campaigns.
The partnership between Reflect Digital and Free Partners will enable insurance marketers to address two of the biggest challenges they face in delivering success for the sector; getting the message right, and getting the message seen.
Free’s expertise in brand storytelling will also add to Reflect Digital’s services and offer a fully rounded approach to branding and bringing brands to life.
Free Partners works with business owners and marketing professionals within the insurance sector to help them articulate what’s different about their brands, and to create campaigns to tell the world.
Through a combination of brand development, PR and digital marketing, Free’s award-winning approach helps their clients stand out in the market.
Reflect Digital is a leading search marketing agency with a proven track record in delivering strong ROI on a local, national and international scale.
Reflect Digital helps to elevate marketing campaigns to a broader audience SEO and PPC together with an award-winning methodology that blends neuroscience, psychology and behavioural economics to optimise digital brands and experiences.
Becky Simms, founder and chief executive officer of Reflect Digital, said: “I’m delighted to announce our partnership with Free Partners, the combination of our unique skill sets will lay a strong foundation for growth and development, not just in the short-term but also into the future.
“We only partner with businesses whose values and work reflect our own very high standards.
“The complementary capabilities and shared cultural values mean that we can strengthen our offerings to our clients.”
Lorraine Jeckells, managing partner of Free Partners, said: “We aim to form long-lasting, mutually beneficial partnerships, where we can help each other to grow and better serve both new and existing clients.
“Reflect Digital’s specialist SEO and neuro-marketing skills will elevate the suite of products that we can provide to our client and prospects.
“We exclusively work with like-minded agencies who are at the top of their field.
“Reflect Digital align with our cultural values and tenacious work ethic, I’m very excited about the future of this partnership.”

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Post lockdown environment – shift in consumer behaviour towards insurance and increase in adoption of digital technologies- Tempemail – Blog – 10 minute

Read Article
Lockdown due to Covid-19 has certainly been challenging for individuals and businesses across the world. What appeared as a flu in the first instance has exploded to become one of the worst pandemics in the world. It has drastically affected economies, lives and livelihood of people across the globe. Amidst these challenges, there have also been various learnings which have changed our approach to, and perception about, various aspects of work and life. Insurance, which was not on the priority list of many before this pandemic, has suddenly been thrust into the limelight as more and more people, as they become increasingly aware of how it can come to their rescue in their darkest hour, gravitate towards it!
Many of us are compelled to work from home to maintain social discussing, which has also changed our approach towards hitherto unexamined aspects such as how we buy products & services, how we connect with our peers or customers and also how we sell products! Many observers feel that these changes are here to stay and will perennially transform many functions even after this lockdown is lifted in a staggered fashion. We are already living in a digital world – with this, digitization will gain further impetus and redefine the entire insurance value chain.
Increase in engagementThis lockdown has certainly taught us how to optimize our time and organize our day in a productive manner. Collaborative tools are being used to connect with team members on a daily basis, meet clients digitally and also educate customers through various webinars. While human intervention will certainly remain in the insurance space given the need for core human skills such as empathy which cannot be automated, we’ll see more engagement happening through these collaborative tools which will help us e-service (emotionally & electronically) customers even as we are physically distanced.
Additionally, we will see further increase in usage of mobile apps by customers to reach out to insurers in case of any queries. WhatsApp is also emerging as a common platform for chat based services. In fact, we’ve integrated our AI enabled chatbot, BOING with WhatsApp that facilitates our customers to register claims without waiting in the IVR Queue. Some of the services that customers can avail of on WhatsApp are procurement of a soft copy of their policy, checking of claim status, checking of policy status, renewal of motor policy, et al. We will incorporate more use cases as we go ahead. Artificial intelligence and machine learning will play a crucial role to increase engagement amongst customers on various digital platforms.
Simplifying insuranceWith increasing acceptance of digital platforms, we are seeing more customers approach us via the company website and the mobile app to access various services. With digitization, customers expect services to be provided with a click of a button right from purchase of a policy to redress of grievances and settlement of claims. After the lockdown, customers are likely to depend more on chat and video platforms to raise queries and, in the age of instant gratification, the turnaround time for resolution will define their customer experience with the company. Insurance is a push product and while it required in-person presence to convince people to buy, in the post-lockdown era, contactless sales is likely to be the order of the day. We have also seen increase adoption of digital modes of payments over the past few years. With the lockdown, customers are increasingly opting for it and the ease of payment as well as the plethora of options, once customers are hooked to it, are all set to give a fillip to digital payments going forward.
As they say, culture eats strategy for breakfast. The most meticulously prepared strategies of firms stood exposed when the advent of COVID-19 threw up unprecedented challenges & scenarios. Since the fallout of COVID-19 has had physical and cultural ramifications, the shift in consumer behaviour toward insurance & the adoption of digital technologies is here to stay.
Authored by KV Dipu, Head – Operations & Customer Service, Bajaj Allianz General Insurance

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Bajaj Allianz General Insurance in association with GOQiilaunches ‘BAGIC GOQii Co-pay Option’ under the regulatory sandbox- Tempemail – Blog – 10 minute

Read Article
Bajaj Allianz General Insurance, India’s leading private general insurer along with GOQii, the smart tech enabled preventive healthcare platform launched ‘BAGIC GOQii Co-pay Option’ under the Regulatory Sandbox approval received from IRDAI. This option will be an add-on cover which can be opted by the holders of company’s existing health insurance policy – Health Ensure. The objective behind this offering is to reward customers who are adopting healthy lifestyle in the form of co-pay deduction in their health insurance policy.
BAGIC GOQii Co-pay Option can be availed by individual policyholder with a policy tenure of one year. Policyholder can opt for Sum Insured of Rs 3 lakh, Rs. 4 lakh or Rs. 5 lakh. The premium of this policy will vary depending on the zone a person resides as defined in the policy document, age group and the sum insured opted. The premium will range between Rs. 1,894 to Rs. 7,365 for an individual policyholder excluding GST. Additionally, on opting for this add-on cover one can avail a 25% discount on the premium.
Once the policyholder agrees to opt for the add-on cover, GOQii will on-board the customer on their app to monitor their engagement level and also dispatch the health band. Policy will start with a co-pay of 50% i.e. the Bronze level of engagement. On completion of day 60, and post that after every 30 days, the insured can check his/her engagement level and co-pay level on the GOQiiApp itself. Based on the engagement level, the co-pay percentage will change. As the engagement level increases, the co-pay percentage will go down and if the engagement level decreases, the co-pay percentage will move up, however the maximum co-pay level would not be more than 50% i.e. the Bronze level. Other levels include – Silver level with 30% co-pay, Gold level – 20% co-pay and Diamond Level – 0% co-pay.
Commenting on the launch of this add-on cover under the regulatory sandbox, Tapan Singhel, MD & CEO, Bajaj Allianz General Insurance said, “I firmly believe that an appropriate health insurance is crucial to live a life of dignity and also lead a healthy lifestyle. With this add-on cover offered under the regulatory sandbox, our aim is to ensure consumers benefit in the form of their co-pay percentage based on their engagement level on the platform provided by GOQii. The more customers work towards their wellness, better will be their health and lower will be their co-pay percentage. I hope that such benefits will attract more people to opt for health insurance and encourage them to take care of their health as well.”
“GOQii strongly believes that preventive healthcare is the only viable, long-term mass-market solution. In the current times of the COVID-19 pandemic, it has become extremely imperative for individuals to build strong immunity by eating right and exercising enough to get healthy. The future of Insurance will be disrupted through coaching, wearables and AI. This Co-Pay product is a historic step that will lead to an increase in the penetration of health insurance in the country by incentivising more people to adapt a healthier lifestyle and reducing overall healthcare costs,” said Vishal Gondal, Founder & CEO, GOQii.
Some of the engagement parameters on the GOQii app include, daily step targets, food & sleep logs, coach engagement, etc. The coverage for insured who opts for this add-on will be the same as mentioned under the Health Ensure policy documents. This policy along with the add-on can be bought on the website of Bajaj Allianz General Insurance.
Illustrations for reference only:

Premium for an individual of 35 years with sum insured of Rs. 3 lakh – Premium: Rs. 2,917 (Zone A)

Premium for a family of 3 members- Self (38 years), Spouse (35 years) and one child (10 years) with sum insured of Rs. 3 lakh each (individual basis SI) – Premium: Rs. 8,683 (Zone A)

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

How companies are leveraging data in the insurance sector- Tempemail – Blog – 10 minute

Read Article
“Without big data, you are blind and deaf and in the middle of a freeway.” – Geoffrey Moore
Data is the biggest currency today. Mining data accurately not only helps in cutting down on fraud claims, but also helps in identifying new prospects, increasing sales, and engaging better with customers. In recent years, top companies and leading sectors like insurance have come to recognise that to compete with the extremely-agile datadriven competitors they must become more adept at leveraging their data assets. Big data is not just a buzz word any more. As consumers demand more from insurance companies, the need for a more efficient way to examine risks grows as well. Big data, for the insurance sector, has now become a business imperative.
The volume of data generated today is enormous. It is said that 90 per cent of the data generated was created in the last few years and this period is only going to get shorter. Datasets now are far more massive than what they used to be. This is because data now is being captured by multiple devices like smartphones, smartwatches, cameras, RFID devices, sensors, etc. Furthermore, there is abundant use of mediums like social media where the culture of ‘views’, ‘likes’ and ‘shares’ reveal a lot about likes and dislikes of the consumers.
Insurers in developed nations are known for their technology adoption and extensive use of analytics. They are used to predictive modelling to analyse customer behaviour, conduct segmentation, roll out offers and forecast claims. In India, insurance companies too are just starting to implement behavioural modelling and analytics.
Insurance, at its core, is a customer-centric industry. Intrinsically, the impact of data on customer expectations is an essential consideration of how insurers use data. Customers want a simple and transparent selection of insurance policies. They want to be able to connect with their insurer across channels, no matter what device they are using, where they are or when they need information. They also expect that their insurers should know the full extent of their previous interactions and be able to assist them quickly.
Data has always been at the core of the insurance industry business model. Right from product initiation to managing claims pay-outs, insurance operations continuum is highly datadependent. As the insurance landscape grows increasingly competitive, insurers are undertaking a slew of measures using big data analytics, ranging from bespoke products, accelerated claims settlement processes to advanced fraud prevention strategies, to live up to the challenges.
The secret to operational excellence lies in assimilating these datasets into meaningful insights to enrich the customer experience while maintaining profitability. Big data has proven to be a potent tool in the hands of insurance administrators. Unlike traditional data processing applications, technology allows insurers to manage and analyse complex datasets.
Big data-powered approaches find an answer to various business questions regarding the evolution of customer needs, the development of effective marketing strategies, customer retention measures, etc. Further, a comprehensive study of customer behaviour helps in setting up of proper support and guidance systems, enhancing overall user experience. Insurance marketing has also achieved a new dimension with the addition of demographic data points in the equation. Also, it is important that companies lead the way in developing technologies that empower users and set the right safeguards for data protection between technology vendors and insurers.
Having good data is one thing; knowing how to maximise its effectiveness is a different ball game. Insurers will need absolute speed and accuracy to deal with the huge volumes of data. Insurers making the best use of big data are best equipped to give customers delightful experiences while transforming their business practices with nextgeneration technology.
Authored by Girish Nayak, Chief – Service, Operations and Technology, ICICI Lombard GIC

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Coronavirus crisis will compel companies to revisit remote working policies:  Pushan Mahapatra, CEO, SBI General Insurance- Tempemail – Blog – 10 minute

Read Article
With lakhs of people affected — the impact of the coronavirus has been deadly. In the process, this black swan event has completely altered our way of thinking and has forced organizations to bring about a change in the way they function.
As part of our continued series on how India Inc is fighting the deadly virus, we have the views of Pushan Mahapatra, MD and CEO, SBI General Insurance, who shares with us, how his organisation has tried to mitigate the risks through a series of proactive initiatives
Some edited excerpts:
What are some of the key initiatives initiated by your organization in ensuring that business continues as usual?As an insurance company, we have a crucial role to play in order to stand with our Policyholders in this hour of need. We, at SBI General Insurance, are following a comprehensive Business Continuity Plan to address all probable situations. We have taken a balanced view of our employees’ health and safety and commitment to our Customers. People and Customers have always been at the centre of all our activities. Protection and well-being of our people and their families is our priority.
At the same time, we are committed to offer best of services to our customers. Since the outbreak of COVID 19, SBI General Insurance has established its Emergency Management Team (EMT) which comprises senior management & leadership teams. The EMT has been closely monitoring the situation in liaison with the Central/State/Local Authorities and necessary advisory is being issued to the employees and other stakeholders. The EMT has been taking necessary steps as per our crisis management plan, to reshape the business strategy to maintain business continuity, to build resilience and prepare for recovery. There is also a Crisis Management & Communication Plan for COVID19 in place which highlights the necessary Do’s and Don’ts for the stakeholders. The EMT has provisioned for various engagement activities and matrices to make the work from home a delightful & productive experience for the employees.
We have ensured that our Customer Care channel is up and supporting the customers. We have activated voice-call and are able to respond to voice messages left with us. Our E-Mail and SMS Short Code responses are manageable from home by our customer service executives. Our claims team will continue to support our policyholders and Call Centres with optimal resources shall ensure the continuation of essential customer care services to our policyholders.
Critical vendors for IT services have apprised the company of their BCP preparedness and are able to provide the necessary support along with the internal IT team by working remotely. Daily Stand-up with all technology partners is been done from 2nd March.
The company is aligning with BCP plans of the technology partners to avoid work volatility and surprises in projects & projections. We have conducted drills prior to shut down to test readiness for an eventual shut down, recorded lessons and accordingly modified our BCP. The Company has managed to rapidly scale up in enabling remote connectivity to not just employees but also ensuring the IT Support to business functions continues as BAU. The IT Support such as Help Desk, Incident Management, Problem Management, New Projects development, Testing & Deployments etc continue to function as BAU.
The company has taken appropriate action on the underwriting front to confirm closure of new and renewal business so that no inconvenience is caused to its customers. To this end, the company has provided appropriate decentralisation of powers to enable quick decision making and a system of backups is in place for each line of business to take care of any unforeseen contingencies. Also, as per new guidelines by IRDAI, SBI General will condone renewals with 30 days grace period.
Critical employees having laptops have been provided by VPNs and those having desktops have been provided with VDIs to enable working remotely. The operations team is exploring the option of issuing policies from the employee portal over the internet. If successful, this would be extended to the sales team. Voice Tempemail has been activated at the Contact Centre for customers who are not able to get through the helpline. Motor claims are being processed through online streaming.
What are some of the key challenges faced to ensure a Work from Home Policy (if adhered to in your organization)?
The number of VPN/VDI users increased significantly due to the crisis. With all of them concurrently logging in, there was an unprecedented load on the IT infrastructure resulting in a slowness of the system. Further, the sudden surge in usage of the internet resulted in slowing down of the internet bandwidth. On the people front, it was a challenge to keep the employees engaged and motivated in this new style of functioning which they were not used to. We shared tips to work from home and rolled out e-learning modules to keep our staff engaged.What are some of the technology tools used to facilitate smooth collaboration between employees?We use Microsoft teams to facilitate smooth collaboration between employees. Through this tool, employees can conduct virtual meetings via Microsoft Teams and SharePoint for collaboration, share screens & files and chat thus enabling a smooth work from home experience.
Do you believe that the current mandatory use of remote work for business continuity is a signal to all organisations that it’s time to revisit their remote working policies and redesign them for wider application for business as usual? Please share your perspective.Yes definitely. Companies who didn’t have a work from home as part of their policy faced a challenge to implement it at a very short notice. Even companies who had work from home as a policy struggled with coping up with a significant increase in concurrent logins. This black swan event will certainly compel companies to revisit their remote working policies and redesign them to cater to business as usual activities in addition to business continuity.
What are some of the key lessons learnt during this crisis?
There are three key lessons:
(a) Stress on liquidity due to increase in claims and lower new business volumes:We manage day to day liquidity requirement mainly through our holdings in overnight / liquid mutual fund schemes. We continue to hold positions in these funds to manage liquidity as per our projections. We are closely monitoring our liquidity requirements and any increase in outflows due to increase in claims and lower new business volumes shall be met through increased allocation to these MF schemes.
(b) Decrease in return on investments due to adverse market movements:The recent market turmoil has adversely impacted both the equities and debt book with more immediate impact on the former. The sharp correction in stock prices has led to losses and steep MTM erosion in investment value and may result in decrease in return on total investment book. However, equities comprise a small portion of the whole investment portfolio and overall adverse impact maybe limited accordingly. Our debt book comprises largely of government securities and AAA rated corporate bonds and adverse impact to these may be relatively less severe.
(c) Decrease in liquidity:As our debt book comprises largely of government securities and AAA rated corporate bonds, many of these shall remain relatively liquid in adverse market conditions. Additionally, to cater to the inflows and outflows as per our internal projections we maintain holdings in overnight/liquid mutual fund schemes. We are closely monitoring the market situation and if need arises, will increase allocation to these MF schemes to tide over stress scenarios.
(d) Higher asset liability management risks:We shall continue to operate within our ALCO mandated ALM gap limits. Compliance to the same is monitored periodically. We will continue to closely monitor and assess the market situation and if need arises, will review our position accordingly.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

Venture Catalysts forays into Insurtech: Invests in insurance startup Insurance Samadhan- Tempemail – Blog – 10 minute

Read Article
Venture Catalysts is an integrated incubator and accelerator platform, recently invested in Insurance Samadhan – a tech-enabled insurance grievance redressal platform – in the seed-funding round. Catering to customers from diverse backgrounds, Insurance Samadhan allows anyone who has experienced miss-selling, fraud or claim rejection in life, health and general insurance to file a complaint. It then filters the complaints on certain parameters executed by AI/ML and connects with respective insurance companies, regulators, Ombudsman, Courts as required.
Since its inception in 2018, Insurance Samadhan has successfully resolved more than 13,000 complaints. Founded by industry stalwarts Deepak Bhuvneshwari Uniyal (Co-founder & CEO), Shilpa Arora (Co-founder & COO), Shailesh Kumar (Co-founder & Insurance Head), and Sanjay Aggarwal (Co-founder & Legal Head), the startup brings to the table total experience of 45 years in Insurance and 25 years in the legal space. It currently operates across three verticals – 1) Retail, 2) Hospital/Micro Finance/Corporate and 3) Case through insurance advisors and is registered with start-up INDIA.
Speaking on the investment, Dr Apoorv Ranjan Sharma, Co-Founder & President, Venture Catalysts, said, “Estimated at $112 billion, the Insurtech market in India shows great potential for startups and investors alike. While it is still at a nascent stage as compared to its Western counterparts, the scope for growth is huge. Insurance Samadhan is leveraging modern technologies and the expertise of its board members to organize this fragmented market. The funding will help the company build its tech stack and realize its business targets.
“We are very excited to have joined hands with Venture Catalysts. This fundraise would help us to develop our technological frame. Post the tech is developed, Insurance Samadhan would be ready to scale up,” added by Deepak Bhuvneshwari Uniyal, the spokesperson of Insurance Samadhan.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!

COVID-19 impact: How is Canara HSBC Oriental Bank of Commerce Life Insurance coping up- Tempemail – Blog – 10 minute

Read Article
A global exigency like COVID-19 requires the invoking of the company’s business continuity plan. What is your BCP plan and how have you rolled it out?Every company has a business continuity plan and disaster recovery sites; but it becomes an unfathomable challenge, when the DR site is out of reach because of a lockdown.
Such scenarios require quick decision making, optimum utilization of available resources and a calm head, with an objective to create a blended work environment, using physical and virtual collaboration tools.
At Canara HSBC Oriental Bank of Commerce Life Insurance, a comprehensive firm-wide business continuity plan was enacted. It provided for the recovery of critical business unit operations, hardware, software and networks, including the provision of alternative sites from which to work and the ability to work at home securely.
Please elaborate on setting up the work from home regime available to the employees?Within a span of a week the company enabled all critical employees to work remotely from home encompassing both laptop and desktop users either through VPN or virtual environments ensuring adequate safeguards are also maintained from a information security perspective. Depending on the user profiles we have segregated employees wherein they are either working on virtual desktop environment or through VPN. Adequate safeguards have been built in the design level itself ensuring there is no compromise and at the same time continuity of business is maintained seamlessly.We have not taken any decision in haste. It is ensured that all the available resources are utilized optimally. There have been a few areas wherein we have procured additional licenses; however, the same is not for a limited time window to dovetail as a tech enabler in the longer run, given that we are in a growth phase at this point of time.
We are ensuring that IT support is available to employees at any given point of time. Number of support resources available is a factor of load and number of concurrent business users.
Your BCP plan is mapped to which industry standard?While we do consider and refer to industry best practices, the final plan is a completely customized as per the needs of our customers, employees and risk appetite of the company.
How will employee attendance be posted in the system and how have you enabled the feet on street?Company has an app based attendance module; hence the employees mark attendance as per their convenience from the mobile phone or systems made available in a work from home situation.
Our feet on street work force is completely tech enabled for quite some time now wherein they have been equipped with requisite hardware and software tools to conduct their day-to-day operations. Instead of ‘Feet on Street’ I would rather call them ‘Tech Feet’ given the technology related empowerment they have to complete the end-to-end customer acquisition lifecycle.

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]

Tempemail , Tempmail Temp email addressess (10 minutes emails)– When you want to create account on some forum or social media, like Facebook, Reddit, Twitter, TikTok you have to enter information about your e-mail box to get an activation link. Unfortunately, after registration, this social media sends you dozens of messages with useless information, which you are not interested in. To avoid that, visit this Temp mail generator: tempemail.co and you will have a Temp mail disposable address and end up on a bunch of spam lists. This email will expire after 10 minute so you can call this Temp mail 10 minute email. Our service is free! Let’s enjoy!