Our lessons from the Covid 19 crisis: Rajeev Agrawal, Founder & CEO, Innoviti Payment Solutions- Tempemail – Blog – 10 minute

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Rajeev Agrawal, Founder & CEO, Innoviti Payment Solutions, shares his thoughts on how his firm has ensured business continuity in the midst of the crisis
To ensure business continuity in the time of all employees having to work remotely we had taken a few measures. To begin with, we had conducted a few dry runs of work from home to ensure there are no challenges that might arise later on. We also set up network fallbacks and allowed our employees to have access to all organization tools remotely. This has helped us conduct our business seamlessly.
We have faced a few challenges when it comes to discipline and log in times. There’s also the issue of tracking activities that have been done for the day.
Lessons learntThroughout the last two weeks, we have learned that a daily task based scheduling works very well, sometimes it’s even more productive than coming to the office. Also, offering employees the choice and flexibility of time actually allows a longer overlap.
We are using a host of tools that allows seamless collaboration across locations and teams. Zoom and audio conferencing have been especially helpful to conduct meetings and huddles. We are also using cloud tools such as SFA and Freshdesk to ensure smooth functioning.
Working from home has been quite efficient. We always had a remote working policy but it was implemented only on exception, but now we can be more liberal. We have also noticed that our people are also less tired and more enthusiastic to work due to the travel time being cut down.

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Innoviti introduces Cloud Payment Reconciliation technology to provide single integrated view of wireless instore payments- Tempemail – Blog – 10 minute

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Payment solutions provider, Innoviti Payment Solutions, announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer’s table with automatic reconciliation with the bill.
For modern retail outlets, tight front-end integration between the store billing system and all payment acceptance POS terminals in the store is crucial to ensure ease of back-end reconciliation between overall store billing done and corresponding payments received. In a typical retail checkout scenario, this billing-payments integration is often powered via a wired USB connection between the store billing server and the POS terminal usually kept adjacent to it. This need for the POS terminal to be on the same counter as the billing server restricts the potential portability of the POS terminal. This may not be a huge concern for retail formats where customers queue up to make payment at stationary billing counters. However, in use cases like full-service restaurants, the POS terminal needs to accept payments at the table.

Mr. Shivendra Meena, Vice President – Retail Technology, Innoviti said “At Innoviti, we pride ourselves on our consistent technological innovation to mould our payment processing workflows in a manner that best suits the real-life use cases of our retail clients. The new Cloud-based Reconciliation technology will ensure that clients across the hospitality and delivery sectors can benefit from our wirelessly portable POS terminals, without having to sacrifice the tremendous operational convenience of Innoviti’s highly regarded back-end billing-payments reconciliation.”

The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti’s cloud-based Integration Server. Thus, the Innoviti Integration Server maintains an updated real-time list of all pending bills that are yet to be paid. When a patron calls for his cheque, the waiter assigned to the relevant table simply uses the table’s id to ‘pull’ the correct pending bill from cloud-based Integration Server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on the cloud server and then onwards to the restaurant billing server which initiated the bill.
Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India’s average (as per RBI data).  Innoviti’s payment solutions help merchants, banks, and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through an unconventional use of payment terminals.
Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India.

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