India Bans TikTok and Other Chinese Apps Amid Border Tensions | Tempemail – Blog – 10 minute

Sourced from Gadgets 360.

Popular Chinese video and music app TikTok has been banned in India, along with 58 other apps – most of which are Chinese. This comes as tensions between the two countries continue to rise.
Developed by Chinese company Bytedance, TikTok allows users to share short videos usually set to music. The app and its developers have long denied allegations of being involved in any way with the Chinese government, going as far as to say that its data centres are kept outside of China and therefore is not under the sovereignty of Chinese law.
India’s Reaction
The Indian government has seen fit to block the app from Indian phones, as well as 58 others. Amongst them Alibaba’s UC Browser and Tencent’s WeChat which is also alleged to be working with the government of China. Even games like the highly popular Clash of Kings has been banned.
India says that the 59 banned apps are “prejudicial to sovereignty and integrity of India, defence of India, security of state and public order,” according to the country’s Ministry of Information Technology.

It is alleged in the same government release that some of the banned apps have been found to be “stealing and surreptitiously transmitting users’ data in an unauthorized manner to servers which have locations outside India.” No particular apps or examples of this behaviour were mentioned in the release, however.
The government describes this behaviour of data usage as “a matter of very deep and immediate concern which requires emergency measures” and that the ban itself is made possible by India’s Information Technology Act. The ministry claims that certain members of the public have also expressed concerns about how many of the apps use the data they collect, writes the Independent.
Border tensions between China and India
This mass ban comes after a skirmish on the Indian-Chinese border saw 20 Indians soldiers dead. The Indian government has made no reference to the conflict, the mounting tensions or the fact that most of the apps had been developed in China.
With India looking to become “a leading innovator when it comes to technological advancements and a primary market in the digital space,” a looming conflict between the countries, highly-important global tech leaders in their own rights, will only sink global markets further. Presenting a difficult choice for South Africa, staunch partner of both countries.
Edited by Luis MonzonFollow Luis Monzon on TwitterFollow Tempemail on Twitter

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India bans 59 mostly Chinese apps amid border crisis – Software- Tempemail – Blog – 10 minute

India has banned 59 mostly Chinese mobile apps including TikTok and WeChat in its strongest move yet targeting China in the online space since a border crisis erupted between the two countries this month.
India’s technology ministry issued an order stating the apps are “prejudicial to sovereignty and integrity of India, defence of India, security of state and public order”.
Following the order, Google and Apple will have to remove these apps from the Android and iOS stores.
The move comes after a deadly border clash between the two nuclear-armed neighbours in a disputed Himalayan region earlier this month that resulted in the death of 20 Indian soldiers.
The ban is expected to be a big stumbling block for Chinese firms such as Bytedance in India, which have placed big bets in what is one of the world’s biggest web services markets.
Beijing-headquartered Bytedance had plans to invest US$1 billion in India, open a local data centre, and had recently ramped up hiring in the country.
India is the biggest driver of TikTok app installations, accounting for 611 million lifetime downloads, or 30.3% of the total, app analytics firm Sensor Tower said in April.
Among other apps that have been banned are Tencent’s WeChat, which has been downloaded more than 100 million times on Google’s Android, Alibaba’s UC Browser and two of Xiaomi’s apps.
Google said it was still waiting for government orders, while Apple did not respond to a request for comment. Bytedance did not immediately respond to a request for comment.
“This is the quickest and most powerful step the government could have taken to put economic pressure on Chinese companies,” said Santosh Pai, a partner at Indian law firm Link Legal, which advises several Chinese companies.
Anti-China sentiment has long simmered in India over accusations of cheap imports flooding the country, but the border clash has brought tensions to the fore with calls being made to boycott Chinese products.
Indian customs at ports have since last week held back containers coming from China, including Apple, Cisco and Dell products, Reuters reported previously.

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Suncorp automates processes it had outsourced to India – Finance – Software- Tempemail – Blog – 10 minute

Suncorp automated processes that were previously executed through a business process outsourcer in India after losing its offshore workforce to COVID lockdowns in March.
Insurance automation delivery manager Vicky Leo told Automation Anywhere’s Imagine conference that her team worked on several “fast, tactical short-term projects” to deal with the fallout from COVID-19.
Some of that work enabled Suncorp to continue to function despite losing “the majority” of its business process outsourcing (BPO), a scenario never envisioned in the company’s business continuity plans.
“Our business continuity planning at Suncorp never accounted for a BPO partner … located in India going into lockdown due to a global pandemic,” Leo said.
“We’d always relied on being able to shift work from one location in India to another, so when we lost the majority of our offshore operations workforce in March, we had to act fast and relax some of that stringent governance that we had in place to get stuff done quickly. 
“In the past few weeks my team has been incredibly busy …  automating all of that work that we needed to do because we no longer had a BPO doing it for us.”
Leo’s team – and, in particular one robotic process automation (RPA) developer – also spent a weekend standing up a bot to handle the large volume of financial hardship and relief requests that Suncorp fielded from its customers as the impacts of COVID were felt.
“One of the things that I love about Suncorp – and why I’ve worked for them for 12 years – is its fast decision-making when it comes to assisting our customers in a time of need, and this came in the form of premium relief to our customers suffering financial hardship due to COVID-19,” Leo said.
“With this decision also came very heavy manual processing for our policy operations area. We didn’t have the labour force to process hundreds of relief requests coming through every day. And this is where my team came in.”
Leo said one of her senior developers – “who I won’t name because there’s a lot of poaching that goes on in this industry, especially in Brisbane” – spent the entire Easter weekend standing up a robot “to process hundreds of premium relief transactions for our customers.” 
“So when the customer rang up to cancel because they’d been financially impacted by COVID, we offered them a 25 percent discount or a three-month waiver for their policy,” Leo said.
“The actual processing of that – so the balancing of the policy and the movement of the money to our write-off account – took about 10 minutes per transaction, and we were getting hundreds through each day.
“We would have needed to find an extra at least 10 people to process the volume coming through. [Instead] the robot is now processing 75 percent of those transactions, with the 25 percent of exceptions going to a human team to process.”
Automating 6 million transactions
In insurance, Suncorp started testing robotic process automation (RPA) in late 2016 via a partnership with IBM, which built the automation in Blue Prism.

Leo said the proof-of-concept automated “a fairly simple insurance policy process where the input was a list of transactions in an Excel file from our motor dealer network that required processing into our policy mainframe.”
The project ran for three months.
While it achieved “everything we had set out to accomplish in terms of automation rate, we realised along the way that this was something we didn’t want to rely on a partner for, and we made the decision all the way back then that we wanted to build an internal capability,” Leo said.
“Automation was absolutely something that we wanted to get seriously behind – not just dip our toes into – and we could see the potential for our organisation from the start.”
At the beginning of 2017, Suncorp started to spin up what would become Leo’s team.
“Structurally, the decision was made to sit within our operations department,” she said.
“We knew that we would need to be closely aligned with our IT team but more importantly we needed to sit in the business, as this was where most of the opportunity sat. 
“Additionally, we borrowed a couple of developers from our IT area, and I handpicked a couple of people from our business improvement team who I knew were process-minded and could process map to the right level of detail we would need for RPA.”
The team spent six months recreating the proof-of-concept bot in Automation Anywhere, together with a second bot, “while setting up what would become our ways of working, our governance framework, and our operating model.”
“The first few processes we automated generated significant capacity savings, but more importantly, and what we didn’t realise at the time was, it halved the turnaround time for both the processes that we automated, and we lifted the quality to 100 percent,” Leo said.
The team also spent several months building a pipeline of internal processes that could be automated.
“It was at this point where we actually went to the Group [for money].”
Busy bot building year
The 2018-18 financial year would go on to be a major year for action on the automation front within Suncorp’s insurance business.
“This was probably one of the hardest years of my career and I think if we’d kept up with that pace of delivery, I’m not sure I’d still be in the team, let alone Suncorp,” Leo said.
“But this was actually the year that gave us most of our learnings. I’m super proud that we managed to deliver 22 unique processes in just under 18 months.”

One of the bots delivered in that year was ‘Ruby’, a workers compensation wage payment robot.
“The challenge that we had with Ruby was we had a process that had been functionally aligned to our operations area,” Leo said.
“The process was to pay injured workers a wage amount weekly or fortnightly, and we needed to reduce the cost of that process and decrease the turnaround time because often they were taking longer than … 24 hours.”
Leo said Suncorp wanted to be able to run the process outside of business hours as well.
Once stood up, the bot automated 90 percent of wage payments, or so the team thought.
“Ruby logs into our claims system, just the way a human would, picks up activities directly from her own queue, and she makes between six and eight validations before she actually makes the payments,” Leo said.
“What we didn’t realise was we thought we were automating 90 percent of those wage payments, but what we were actually automating was 90 percent of the wage payments that the claims handlers chose to send to our operations area. 
“It was only after six months that we realised that we were only getting about 50 percent of those payments, and it was after we automated that the claims handlers had more faith in the robot than they did in our human workforce to get payments paid accurately on time, so we had to spin up another bot to manage the volume coming through.
“We basically doubled the amount that we had set out to, within six months of going live, which was a really good achievement.”
Today, Leo said Suncorp remains focused on process and decision automation.
“We have automation teams in each of our lines of business: my team being the biggest in insurance, then we have another one in [the] bank, one in New Zealand and then one to manage group services,” she said.
“We’ve automated – at last count – over 6 million transactions across the Group a year, which is something that we’re really proud of. 
“We’ve made strong progress in automation of back office processes but we’ve been a bit slower in augmenting customer-facing roles so that’s where we’re starting to turn our attention to now – spending more time in our contact centres and that ‘human in the loop’ approach.”

Not about ‘cost out’
Leo recommended against basing a business case for automation around ‘cost out’ – that is, reducing staff numbers and therefore labour costs.
“You will absolutely gain [workforce] capacity back, which you can release to decrease costs which is a major driver of automation, but don’t get hooked on making this the sole focus,” she said.
“Think about the things you can do with the additional capacity: what processes don’t you do today that you could introduce to delight the customer? What are the things you put on the backburner because you’ve never had the capacity to do them before?”
That mindset also made it easier to deploy the automations in the first place.
“[It’s] much easier to roll out change when culturally people are excited about what you’re doing,” she said.
“You’re giving them capacity back in their day as opposed to threatening their jobs.”
Additionally, Leo said there were “less tangible benefits” to automation that should not be minimised.
“A robot is only going to execute the steps it’s programmed to do, and it won’t deviate from the process the way a human will,” she said.
“This means 100 percent quality and consistent processing every time. 
“There’s no rework, there’s less complaints, there’s no leakage, [and] there’s no privacy breaches. 
“Personally, I would take all of these things over cost-out any day.”

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OPPO partners T-Hub to support startup ecosystem in India- Tempemail – Blog – 10 minute

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Chinese smartphone brand OPPO has announced a partnership with Hyderabad-based global start-up catalyst T-Hub to support the startup ecosystem in India.
The collaboration will scale up opportunity for some of the most innovative startups in the areas of Artificial Intelligence, 5G, battery, camera, image processing, gaming and system performance.
“We are also hopeful that this collaboration would accelerate the development of indigenous and localized offerings,” Tasleem Arif, Vice President, and Head R&D, OPPO India said in a statement.
The selected startups will receive incubation support from OPPO along with technical mentorship and access to new markets.
The startups would be selected based on the innovative prototypes and strategic fitment with OPPO products which has the potential to accelerate.
Earlier this year, Oppo signed an MoU with IIT Hyderabad, to promote collaborative research in the field of science and technology.
Additionally, similar MoUs were signed with the Telangana government and Kerala Startup Mission (KSUM) last year.

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WeTransfer not banned yet, working fine in India- Tempemail – Blog – 10 minute

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Despite reports claiming that the Indian government has banned popular file sharing platform WeTransfer in the country, the app which helps sends heavy files up to 2GB for free was working fine on Monday.
Reports earlier said that the Department of Telecommunications (DoT) in a May 18 order had directed the Internet Service Providers (ISPs) in the country to partially ban WeTransfer.
However, files were being sent seamlessly on Monday via WeTransfer.
“We have received reports that WeTransfer is being (partially) blocked in India. Our team is currently investigating the issue, we hope to have more details soon. In the meantime, the best workaround is to use a VPN service to access our site,” the company tweeted.
Launched in 2009, WeTransfer’s premium service allows users to share up to 20GB data or folders and also offers 1TB of storage space.
The independent service competes against Dropbox, Google Drive and Microsoft OneDrive, among others.
The service is very popular among the Indians to send heavy files, videos and other content which is otherwise difficult to share.
Some reports even claimed that the DoT “cited national interest and public interest being the reasons to ban Wetransfer”.
The DoT has not commented on such claims yet.

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Tech spend in India to shrink by 4.8% if lockdown extends beyond June- Tempemail – Blog – 10 minute

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If the lockdown continues beyond June, tech spending in India may contract by up to 4.8 per cent this year, with only a mild recovery to 1.4 per cent growth in 2021, a new report has said. The sudden sharp contraction and slow recovery will entail contraction across all tech spending categories in 2020 and make even slow growth in 2021 arduous, according to the report by global market research firm Forrester.
“A real risk of tech spending contraction looms large. An inability to contain the outbreak in a timely manner will cause serious damage to economic activity in India due to reduced consumer spending and labor productivity,” said Ashutosh Sharma, VP and Research Director, Forrester.
In an optimistic scenario, where India comprehensively rescinds its lockdown in June and resumes full-tilt economic activity by July, businesses and governments in India will spend a bit more (1.2 per cent) on technology in 2020 than 2019.
The lower growth, however, will affect all spending categories but hit hardware, software, and IT consulting services the hardest.
“IT outsourcing will remain resilient. Most CIOs that we spoke with described the current state of tech activity as “suspended animation.” They have put their existing IT activities on hold and plan to recalibrate spending plans frequently,” Sharma emphasised.
An early recovery would put India Inc. in a good place to resume its tech spending in 2021, rising by 8.4 per cent over 2020.
CIOs and business technology budget-holders need to strike a balance between the dual objectives of conserving cash and investing in adaptability to help their firm not just survive, but also adapt and grow, according to the findings.
“Most firms we speak with have come to terms with the unprecedented nature of the pandemic and expect to be dealing with a different world once it’s over. Some firms are beginning to reprioritize initiatives and conserve and reallocate their IT budgets,” the report mentioned.
The pandemic will serve as an eye-opener for leaders rooted in traditional, conservative approaches to IT as they see their more digitally mature peers respond to changing environment better.
In the medium to long term, the pandemic will force Indian firms to become lean by moving away from manual work and expensive real estate and embracing digital and automation, said the report.

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Agents at Future Generali India Life Insurance Company Limited equipped with a 360 integrated digital platform to combat COVID 19 situation- Tempemail – Blog – 10 minute

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In keeping with the current global COVID19 crisis and the subsequent announcement of social distancing by the government that called for a quick action on digital adoption, Future Generali India Life Insurance Company Ltd was swift to respond to the call. They developed a 360-degree digital delivery platform helping their agents all over India to carry out everyday business activities, without having to move out of their current locations. The digital solution integrates all existing digital platforms used by agents at one place. Hence it simplifies the whole process making it smarter to work with.
Commenting on the introduction of the platform,Mr. Subhasish Acharya, Executive Vice President & Head – Proprietary Channels, Future Generali India Life Insurance Company,said, “The unprecedented global COVID 19 crisis caught businesses off guard and disrupted our routine. The new normal calls for businesses to adapt and adopt digital solutions at a faster pace. FGILI is one of the few insurance players who worked on a solution using agile methodology and was quick to go to the market.  With our integrated online platform for distributors, we are better off now to adapt to the new normal.”
What are the digital tools made available to agents on the integrated platform?
In the life insurance industry, bringing in new policy holders is either a physical process or a mix of physical and digital process. The COVID19 disruption entirely disabled the physical process. FGILI’s integrated digital platform takes the entire process online. From recruiting agents to identifying leads, to generating interest, to calling clients, to having online conference or video chats with customers, to finally issuing a policy document – all these activities can be done online at one place.

Connected Agent: One of the unique things FGILI did was to bring all their distributors and agents online by giving them ‘Connected Agent’, a personalized URL in the FGILI domain. This platform enables them to connect with their customers and have a digital footprint. It empowers them with several tools to conduct everyday business with customers. Distributors can manage email & SMS marketing initiatives, sync mobile phone contacts, and use them for marketing as well as track and analyse traffic on their personalised website. The platform can be synced to latest devices while also having wearable compatibility.
Online Recruitment Tool (ORT): ORT is a real time state of the art digital tool that can recruit agents and distributers online. This tool undertakes various functions like receiving initial interest from the prospect while giving them detailed information about FGILI as required to know. Some of the core features offered on this tool are

Income calculator for Distributors
Dashboard for recruiters and their supervisors / mangers
Quick, easy, and mobile compatible journey for applicants
Workflow approach to track each application
Approval prompts for each level of hierarchical approvals
Simplified online processes for exam and training
An online content library
On the fly code creation and disbursement of the Offer / Appointment Letter

91.27% Front line Sales teams have adopted it this tool in the company while 77% of them have successfully hired distributors through this tool in the month of April 2020.

FG Infinity: This platform is a 360-degree sales management tool that gives flexibility to an agent to log-in a new business from anywhere and at any time. This solution is device agnostic. The Agency channel and the Direct channel teams have logged in 87% and 83% policies through this platform respectively.
FG One: This is a web-based dashboard that gives real time and all necessary business-related MIS on the go. Within a month of launch, FGILI had 398 Distributors who engaged with the FG One platform and continue to do so regularly.
FG PLVC: Pre-Login Verification code is an app that verifies a new customer at the time of registration of a new policy. The agent can virtually assist the customer to complete verification process. Apart from elimination of fraudulent proposals, it also helps in making the customer aware about the policy and its terms and conditions. FGILI’s Agency channel team has demonstrated a seamless adoption of approximately 51%, while for the Direct channel team it is approximately at 57%.
FG Smart Academy: is an Online Training Platform developed to train the sales force on a plethora of topics ranging from products, processes, digital tools, and current affairs. This platform has succeeded in raising the Front Line Sales team engagement by 97%, post the launch in April. The company has succeeded in completing almost 60000 man hours of online training from March 24, 2020 to April 24, 2020, covering 14,000 distributors and 1,600 salespeople. In addition to ‘FG Smart Academy’, the company also conducts online interactive sessions on ‘MS Teams’ which influences the sales journey in the new Digital era.

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Huami Amazfit T-Rex to launch in the 2nd week of June in India- Tempemail – Blog – 10 minute

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Huami Corporation, a biometric and activity data-driven company with significant expertise in smart wearable technology is soon going to launch Amazfit T-Rex smartwatch in India.
Amazfit T-Rex launched in CES 2020, and it has marked its name in some of the notable global publications under “the best smart wearable category & major highlights to watch at CES 2020”. The T-Rex has received great recognition from its global launch. After a long wait, Huami is all set to launch Amazfit T-Rex in India in early June 2020.
The Amazfit T-Rex has passed 12 regulations of military standard (MIL-STD-810). Another distinct feature the T-Rex is built to withstand extreme temperatures as well as damp, salt, and other challenging outdoor conditions, surviving for two hours under rapid temperature change from -40 to 70℃.
The smartwatch is packed with 14 sports modes, tracking user performance in everything from indoor and outdoor running to cycling to skiing and more. The smartwatch features a 1.3-inch AMOLED screen with (360×360 pixels) capable of displaying 16.7 million colors with superb clarity. It features 20hrs GPS, GLONASS, a BioTracker™ PPG optical heart rate sensor, an advanced activity tracker, and a sleep monitoring sensor, all providing detailed data to enable you to best reach your fitness goals. Amazfit T-Rex delivers an impressive 20-day battery life.

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LEGO Group, NITI Aayog to promote play-based learning in India- Tempemail – Blog – 10 minute

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Danish toy production company The LEGO Group has announced its collaboration with NITI Aayog and the NGO ‘Save The Children’ to support kids impacted by Covid-19 in India. The company has introduced targeted initiatives in the country to promote ‘Learning Through Play’ and support home-based learning during the crisis.
This effort will help in strengthening communities to combat COVID-19 by providing educational kits and play materials for use at home as well as guiding parents and caregivers on hygiene and responsive caregiving.
The collaboration is part of the LEGO Group and LEGO Foundation’s overall commitment of $50 million globally to help children and their families impacted by COVID 19.
“Through ‘Let’s Build Together’ initiative, our focus is ensuring that children of all ages can continue to be creative, to have fun and to develop the social, emotional and physical skills they need to thrive in the future,” Vivek Jain, General Manager, The LEGO Group (BU India) said in a statement.
The initiative will also improve access to quality pre-school education through the Integrated Child Development Services (ICDS) and pre-school centres when they re-open.
As a part of its collaboration with Atal Innovation Mission, NITI Aayog, the LEGO Group will provide readily available offline, online resources and play activities for students that foster creativity skills and inculcate design thinking.

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Google faces antitrust case in India over payments app – Benchmarking Change- Tempemail – Blog – 10 minute

India’s antitrust body is looking into allegations that Alphabet Inc’s Google is abusing its market position to unfairly promote its mobile payments app in the country, five sources familiar with the case told Reuters.
The complaint was filed in February and the Competition Commission of India (CCI) has kept the identity of the complainant confidential, the first source with direct knowledge of the case said.
The complaint alleges the U.S. tech giant more prominently showcases its Google Pay app inside its Android app store in India, giving it an unfair advantage over apps of competitors which hurts consumers, the source added.
Google did not respond to a request for comment. Two of the sources said the watchdog informed Google about the case being filed a few days ago and the company will respond in due course.
A source said the case filing is currently being reviewed by senior CCI members. Typically in such cases, Google will appear before the watchdog which will then decide on the way forward.
The CCI can direct its investigations unit to conduct a wider probe into the allegations, or dismiss the case if it finds no merit in it.
“It is at a consideration stage,” the source said.
The CCI did not respond to a request for comment.
This is Google’s third major antitrust challenge in India. In 2018, the CCI fined Google $21 million for “search bias”, but a company appeal against that is pending. The CCI last year also started probing Google for allegedly misusing its dominant position to reduce the ability of smartphone manufacturers to opt for alternate versions of its Android mobile operating system.
Google Pay allows users in India to do inter-bank fund transfers and bill payments. It competes with apps such as Softbank-backed Paytm and Walmart’s PhonePe in India’s crowded digital payments market, where Facebook’s WhatsApp is also planning a similar service.
Google said on its blog in September that its payments app had rapidly grown in India to reach 67 million monthly active users, driving transactions worth more than $110 billion on an annualised basis. Use of such apps has surged in India.
The Google antitrust complaint alleges the company is able to leverage its strong position in the Android market to promote the app, the first source added.
Android mobile operating platforms power around 98% of the 490 million smartphones in India, data from Counterpoint Research showed.
The complaint also alleges Google is promoting its payments app using search manipulation, the source added, without elaborating whether the allegations detail how the company did so.
One of the sources, however, said users in India have options to select one of the several digital payment apps available on Android, something that Google can use to defend against complaints over its dominant position.
Earlier this month, Reuters reported that the CCI was looking into allegations that WhatsApp was abusing its dominant position by offering payment services to its vast base of messaging app users in the country.

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