Man Utd highlights importance of talking about mental health with Ignored campaign- Tempemail – Blog – 10 minute

Manchester United has launched Ignored, a new campaign to raise awareness of the importance of talking about mental health.
Centred on a poignant film featuring words of encouragement from members of the men’s and women’s teams, the campaign recognises that people with mental health issues can often feel ignored and left to suffer in silence.
It also urges the club’s fans and viewers to think about the impact of the language they use and consider how words such as “psycho” and “mad” can alienate those experiencing mental health problems.
The club’s group managing director, Richard Arnol,d said: “Manchester United has a long-standing commitment to equality, diversity and inclusion. As part of that commitment, we have a responsibility to raise awareness and tackle the important issues in society, such as mental health.
Ignored follows on from the club’s Hatred campaign last year which called out racism both on and off the pitch. It also dovetails with the nationwide ‘Heads Up’ mental health initiative and #allredallequal diversity drive.

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Nicknamed “the Red Devils”, the club was founded as Newton Heath LYR Football Club in 1878, changed its name to Manchester United in 1902 and moved to its current stadium, Old Trafford, in 1910. Ma…
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AFP searches for digital health record system – Strategy – Software- Tempemail – Blog – 10 minute

The Australian Federal Police is set to introduce an agency-wide electronic health records system to better manage the health information of its 6000-plus staff.
The national policing agency revealed plans for the “organisation health solution” in a request for tender on Friday in a bid to better identify officers at risk of injury or illness.
The solution, which will consist of a “central repository” for personnel health information, will replace “multiple disconnected databases, based on Microsoft Access, and paper documents”.
The AFP has blamed these “siloes of information” for “making it difficult for organisation health practitioners to obtain a consolidated single view of an AFP or family member’s health information”.
It is a view shared by the national auditor, which in 2018 found disconnected systems and multiple hard copy records contributed to major shortcomings in the way AFP mental health is managed.
“The AFP’s information on employee mental health is held across a range of disconnected information systems and multiple hardcopy records which makes it difficult for the AFP to monitor and respond to emerging issues in employee mental health,” the audit said at the time.
The audit recommended the AFP “consolidate disparate systems and hardcopy records in order to establish an electronic health records management system”.
The end-to-end solution is expected to help the AFP “better manage the information it holds about AFP personnel (and their family members where appropriate in order to identity and minimise as much as possible the risk of injury to them”.
“The AFP does not currently have a consolidated ICT solution for managing health related information and activities such as work health and safety, health record information, case management, workers compensation or return to work activities,” tender documents state.
The e-health record component, dubbed the One AFP health record, will be used as the AFP’s “single access point for all captured information pertaining AFP personnel health records, including historic case files”.
It is also envisaged that end users will be able to access to their personnel health information, as well as use the health record to submit health documents such as medical certificates.
The solution will also consists of a case management solution, which would be used by authorised users to provide “improved ill and injured workers” with improved services, and workers compensation management.
The case management solution would consolidate “existing processes and systems, improving the way the AFP accesses, shares information and communicates with ill or injured workers throughout the lifecycle of a case”.
“The solution should make information more easily accessible to ill and Injured workers, streamline case management processes and provide avenues to improve the communication between case managers and ill or injured workers,” tender documents state.
The AFP expects the solution will “require minimal development and be easily configurable”, though warned that “new, untried and untested solutions” were unlikely to meet its requirements.
“The AFP favours a solution that can be delivered iteratively over a series of releases which combine together to make up the total soliton,” it said.
“The AFP seeks to be able to receive business value from the solution early in the engagement and continue to receive increases in business value throughout the solution’s delivery.”
The work will also involve migrating all existing organisation health data from the AFP’s existing Microsoft Access databases to the new solution, which will need to be accredited to an official (sensitive) level.
“There is a total of 28 tables within those five Microsoft Access databases that combined contained approximately 243,000 entries. The physical size of the Microsoft Access databases is less than 500MB,” the AFP said.
The AFP expects to sign a contract for up to five years in September.

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Unilever instigates strategic review of health and beauty brands to rekindle growth- Tempemail – Blog – 10 minute

Unilever has launched a year-long strategic review of its health and beauty brands as the consumer goods giant seeks to maximise the growth of its beauty arm.
The in-depth review will concentrate on poor performing brands in the group’s portfolio. Analysts have suggested that ranges like Suave and Simple, which have languished in the shadow of blockbuster products such as Dermalogica and Axe (Lynx in the UK), could face the axe.
Unilever reported sales of £18.2bn last year accruing from its beauty and personal care brands such as Alberto Balsam and Vaseline, equivalent to 42% of the group’s total.
The beauty review, first reported by The Sunday Times, follows an earlier decision to potentially offload its tea business, including familiar names such as Lipton & PG Tips.
In a June 2019 interview with Tempemail Unilever’s chief exec Alan Jope said he would be ruthless in disposing of brands which “… don’t stand for something” to in order to place purpose at the hear of its business.
More recently this policy was evidenced by a decision to cease advertising food and beverage products to children under the age of 12.

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CUA grows digital sales 100 percent with revamped health insurance site – Finance – Projects – Software- Tempemail – Blog – 10 minute

Credit Union Australia’s health insurance arm has overhauled its online application processes in the face of looming government health reforms, suboptimal workflows and mounting consumer dissatisfaction with the broader health insurance sector.
CUA Health partnered with Squiz to redesign the user experience and functionality of their health insurance quote, application process and ‘product picker’ to deliver a smoother experience for customers enabled by a better back end at the insurer.
The project set out to improve on the previous “clunky, disjointed” application process that relied on a combination of online, phone and paper workflows that were cumbersome and slow for CUA Health to process with “significant” manual operational requirements.
Built on Squiz DXP, the new application process is wholly online and streamlines the end-to-end front and back end journey for both the applicant and CUA employee, creating instant memberships that are ready for customer use immediately.
Meanwhile, complex integrations with HAMBS (Hospital and Medical Benefits System) and CANSTAR provide rapid look-ups across data sets and accurate product pricing.
The resulting increase in speed meant users could obtain a quote in under than 30 seconds, with fewer customer inputs (a five page process reduced to three) and simpler, cleaner interface.
The solution has resulted in impressive results, including CUA’s best ever digital sales performance for a financial year – more than 100 percent improvement year-on-year.
A mobile-first approach with the project also paid off, resulting in a 400 percent increase in mobile transactions, CUA’s first ever social media marketing conversion rates, and stronger conversion rates in the 25-44 age bracket.
For the CUA staff who consulted on the project – coming from the branches, call centre, brand, marketing, UX, digital, and claims and product teams – the updated journey and API connectivity through the new site have better quality data to work with and a significant reduction in manual processing, giving them more time to spend on the member experience.
This project is a finalist in the Finance category of the iTnews Benchmark Awards 2020.

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Machine vision checks tigers’ health at Adelaide Zoo – Projects – Software- Tempemail – Blog – 10 minute

A study at Adelaide Zoo has found a novel way to combine machine vision algorithms with cheap digital cameras to passively check on the health of animals to minimise stress and disruption.
The research from the University of South Australia found that the heart rate and breathing rate of lions, tigers, and pandas could be reliably determined by analysing footage from standard digital video cameras.
Professor Javaan Chahl from the university’s School of Engineering said that the algorithms detect the changing values in the video data as the animals’ chests expand both from breathing – which is more obvious – and a more subtle shift as a result from heartbeats.
“We do some sophisticated signal processing to separate out those two waveforms so we can measure the frequency of them separately,” Chahl said.
He added that using a stationary camera set at a distance means the animals’ health can be continuously monitored without disturbing their daily routines and causing undue stress.
“Some animals basically need to have a general anaesthetic to just have their blood pressure taken or something or to have their heart rate measured,” he said.
“Many other checks would be done during that process, but heart rate, breathing rate are key indicators of health. Up until now, the only way to do that has been basically after being anaesthetised.”
In a paper recently published in the journal Sensors, the researchers explained that digital cameras were ideal for study over other technologies like thermal imaging because they’re both relatively cheaper due to market pressures and capable of capturing higher resolution images, in part thanks to the wider array of lenses commercially available.
Chahl added that the study was a good proof of concept for how the technology could be applied in zoo settings to extract cardiopulmonary signals from the animals, but further refining and validation is needed.
“The next step is probably longer range. These are zoo animals in small enclosures, it would be nice to be able to do this across very long ranges and Adelaide is blessed with one zoo with two sites.
“One is at Monarto, it’s an open range zoo. So we’ll be taking this technology and applying it to video from the Monarto zoo from over hundreds of metres.
“And the step beyond that is to be able to monitor the heart rate and breathing rate of endangered populations of animals in the wild.”

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My Health Record de-identified data sharing plans pushed back – Strategy- Tempemail – Blog – 10 minute

Controversial plans to share de-identified My Health Record data by default for research and public health purposes have been quietly pushed back, with basic arrangements necessary for the release of data not yet in place.
iTnews can reveal the Department of Health has delayed the release of the first de-identified datasets sourced from the federal government’s $2 billion digital health record system until next year.
Under the secondary data use framework, de-identified data sourced from the My Health Record was to be automatically shared for public health and research purposes from 2020, unless individuals opted out through the My Health Record access controls.
The framework stipulates that de-identified data can be released for a variety of purposes, including the development or improvement of health services, the development of new or improved health care products or services and the development of government health policy.
Legislation passed in 2018 to add new safeguards to My Health Record explicitly rules out the release of de-identified data from the digital health record to any insurers.
A spokesperson told iTnews that despite the secondary data use framework stipulating that data would be released this year, the department was now “not anticipating any data will be released under the framework before 2021”.
The delay appears to be down to problems establishing the critical governance and privacy principles that the secondary data use framework deems necessary for the release of data to occur.
“All critical governance, security, privacy and technical arrangements will need to be in place before data will be released under the framework,” the spokesperson said almost two years after the framework was originally released.
This includes the Data Governance Board, a critical feature of the secondary data use framework tasked with assessing applications for access to de-identified My Health Record data and deciding on what data should be released by assessing risks.
The board will comprise of members from the Australian Digital Health Agency (ADHA) and the Australian Institute of Health and Welfare (AIHW), as well as a range of independent experts across the fields of epidemiology, research, service delivery, data science and privacy.
“Neither the Data Governance Board, nor the process to apply to use My Health Record system data, have been established,” the spokesperson said, adding that no applications for secondary data use had yet been submitted.
The implementation plan for the release of data, as well as the development of the “rule that will impose requirements on persons handling My Health Record information for research and public health purposes”, is also yet to be introduced, according to the department.
Technical infrastructure require to support the data custodian and board receive and assess request for access to My Health Record data, including the public register for publishing outcomes, is similarly yet to be developed.
“The Department of Health is currently working with the ADHA and the AIHW (as Data Custodian) to develop advice for government to establish preparedness for future data sharing,” the spokesperson said, with data assessment activities currently underway.
Less than 64,000 records primed to not supply de-identified data
Under the secondary data use framework, the department has settled on an opt-out approach for the release of de-identified health data from My Health Record for research and public health purposes.
The approach requires that an individual login into their digital health record and manually select the ‘do not participate button’ in the section dedicated to the secondary use of data .
But iTnews also reveal only 63,504 – or 0.28 percent – of Australians with a My Health Record have opted not to share de-identified data, suggesting most individuals are in the dark about the controls.
“As at 2 February 2020, the proportion of active records that have set a preference not to participate in secondary usage of data is 0.28 percent,” the spokesperson said.
This is not surprising given less than 10 percent of Australians with a My Health Record have ever logged in, according to the most recent figures provided by the Australian Digital Health Agency.
“Since July 2012, the total number of records access by a consumer is 2.07 million,” the ADHA said in answers to question on notice from senate estimates last year.
There are currently 22.68 million My Health Records, just over half of which (13 million) have data in them.
More than 2.5 million Australians eligible for a My Health Record decided against having a digital record created for them during the six-month opt-out period between July 2018 and January 2019.

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Cisco, Flinders Uni open new $1.5m digital health lab – Strategy – Training & Development- Tempemail – Blog – 10 minute

Professor Trish Williams. Source: Flinders University

Flinders University has this week launched a new $1.5 million digital health design lab, jointly funded through Cisco’s Country Digital Acceleration program.
The lab will examine organisations, technologies and models of care to explore novel ways to leverage data to build better health processes that are safer, more efficient and produce higher quality patient outcomes.
One of the primary research programs will investigate cyber security and privacy measures in hospitals – an area that has at times lagged behind other industries despite the high sensitivity of patient data.
Healthcare consumers are still wary about how digital initiatives like the MyHealth Record and digital prescription services will safeguard data from hackers, insurers and other government departments or service providers.
Those concerns were vindicated last year when German security researchers found hundreds of millions of sensitive medical images being on unprotected, easily accessible servers, including around 2.6 million images in Australia.
In a similar vein, the Digital Health Design Lab will also probe safe wireless networks by developing a standards-driven framework for wireless design and implementation in a potential nod to the growing number of medical devices connected to the internet of things (IoT).
Further research is set to assess the maturity of infrastructure using an international benchmark for technological capabilities in required to support the increasing sophistication of healthcare delivery.
Opportunities to use digital health tools to support the mental health of patients and students will also be featured in the research.
“It will bring together academia, care providers and industry around the big systems challenges in the provision of healthcare,” professor of digital health systems at Flinders and Cisco chair, Trish Williams said.
It will provide insight and leadership on the role of information systems in truly transforming the care process and enabling a more resilient and patient centred healthcare environment.”
Williams, who leads the lab, added that it will be a place for demonstrating practical and scalable outcomes that “support people and process”.
This exciting venture will be driven by industry collaboration and ‘possibility thinking’”.

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Revealed: how drugs giants can access your health records | Technology – Blog – 10 minute

The Department of Health and Social Care has been selling the medical data of millions of NHS patients to American and other international drugs companies having misled the public into believing the information would be “anonymous”, according to leading experts in the field.
Senior NHS figures have told the Observer that patient data compiled from GP surgeries and hospitals – and then sold for huge sums for research – can routinely be linked back to individual patients’ medical records via their GP surgeries. They say there is clear evidence this is already being done by companies and organisations that have bought data from the DHSC, having identified individuals whose medical histories are of particular interest.
Concerns that the data is not truly “anonymous” have been raised by senior NHS officials, who believe the public are not being told the full truth. But the DHSC insists it only sells on information after thorough measures have been taken to ensure the complete anonymity and confidentiality of patients’ personal information.
In December, the Observer revealed that the government had raised £10m in 2018 by granting licences to commercial and academic organisations across the world that wanted access to so-called anonymised data. If patients do not want their data to be used for research they have to actively “opt out” of the system at their GP surgery.
Access to NHS data is increasingly sought by researchers and global drugs companies because it is one of the largest and most centralised public organisations of its kind in the world, with unique data resources.
Washington has already made clear it wants unrestricted access to Britain’s 55 million health records – estimated to have a total value of £10bn a year – as part of any post-Brexit trade agreement. Leaked details of meetings between US and UK trade officials late last year showed that the acquisition of as much UK medical data as possible is a top priority for the US drugs industry.
Now the DHSC and the agencies responsible for handling and selling data are increasingly under pressure to tighten up controls, to protect patient privacy and prevent information being misused.
Asked if it was right to say that the patient data was anonymous, as claimed, Professor Eerke Boiten, director of the Cyber Technology Institute at De Montfort University in Leicester, said: “The answer is no, it is not anonymous.
“If it is rich medical data about individuals then the richer that data is, the easier it is for people who are experts to reconstruct it and re-identify individuals.”
Boiten believes more thought should be given to controlling and limiting the sale of data to prevent it potentially being sold on by the initial purchaser to companies with huge information stores and global reach. “If Google, for instance, were to use this data and end up finding a cure for cancer, and then sold the cure back to the NHS for huge sums of money, then I think we could say we had missed a trick,” he said.
The NHS has previously faced claims that medical data from millions of patients has been sold to insurance companies.
Phil Booth, coordinator of medConfidential, which campaigns for the privacy of health data, said the public was being betrayed by claims that the information could not be linked back to individuals. “Removing or obscuring a few obvious identifiers, like someone’s name or NHS number from the data, doesn’t make their medical history anonymous,” he said. “Indeed, the unique combination of medical events that makes individuals’ health data so ripe for exploitation is precisely what makes it so identifiable. Your medical record is like a fingerprint of your whole life.
“Patients must know how their data is used, and by who. Alleging their data is anonymous when it isn’t, then selling it to drugs and tech companies – or, through intermediaries, to heaven knows who – is a gross betrayal of trust. People who are rightly concerned about such guile and lack of respect have every right to opt out, if they want their and their family’s medical information kept confidential and for their own care.”
Licences to buy data are issued by the Clinical Practice Research Datalink (CPRD), part of the Medicines and Healthcare Products Regulatory Agency (MHRA). A spokesman said any information sold had been “anonymised in accordance with the Information Commissioner’s Office (ICO) anonymisation code of practice”.
Until early December, the CPRD said on its website the data it made available for research was “anonymous” but, following the Observer’s story, it changed the wording to say that the data from GPs and hospitals had been ”anonymised” – meaning only that some measures had been taken to de-identify it.
Booth added: “Following the ICO’s code of practice does not mean that data is necessarily anonymous. The law now recognises that one of the most common methods of ‘anonymisation’ – the use of pseudonyms to obscure some bits of information – means that data is still identifiable. Indeed, the information commissioner herself says it must be considered personal data.”
Information disclosed by some of CPRD’s customers clearly suggests they can link the information back to individual patient records via their GP surgeries. The Boston Collaborative Drug Surveillance Program in the US, which uses DHSC data, says on its website: “Anonymized information from the CPRD on demographics, outpatient visits, hospitalizations and prescriptions dispensed is available to [our] researchers. Validation of diagnoses, reports of diagnostic tests and anonymized notes from hospitalizations and referrals can be obtained from the general practitioner upon request.”
If the data were truly anonymous it would be impossible to retrieve an individual patient’s medical notes.Neil Bhatia, a GP who is Information Governance Lead and data protection 0fficer in Hampshire, said: “Truly anonymous data – utterly incapable of being traced back to an individual – is very hard to achieve, given that there is so much information about us in the public domain and held by companies such as Facebookand Google, because so much of our personal data is out there thanks to the massive data breaches over the last few years. In fact, it’s almost impossible for record-level data (where each line of the dataset corresponds to an individual) to be made truly anonymous.”

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UniSA’s AI coach independently improves health outcomes – Projects- Tempemail – Blog – 10 minute

Everyone who embarked upon a health kick at the start of the new year will know that it’s harder to meet diet and exercise goals alone, and that a good health coach can be hard to find and expensive to keep.
That’s why researchers at the University of South Australia turned to virtual assistant technology to see if the technology could successfully deliver a healthcare program.
It took 12 weeks to train the virtual coach, Paola, using OutThought’s platform underpinned by IBM Wtason Virtual Assistant technology to enable Paola to understand 70 topics and over 2000 phrases and nuances related to the health program devised by the researchers based on the a mix of exercise and the Mediterranean diet.
Paola was then tested during a 12 week study with 31 participants who were able to design tailored programs together with the virtual coach through natural language, rather than just a typical question and answer process.
Participants wore fitness trackers during the trial, through which Paola could analyse their activity and offer encouragement through a variety of digital channels.
And unlike human fitness coaches, Paola was available around the clock if participants had dietary questions while at the supermarket or out at dinner.
All participants in the trial lost weight with the help of the app, and performed an average 110 minutes of exercise per week. They also had significant ‘adherence to diet’ scores, indicating Paola helped them follow the diet plans better than if they’d attempted the health program by themselves.
Associate Professor Carol Maher said that Paola is different from other chatbots due to its independence.
“Chatbots are increasingly appearing in service industries, but in most cases, they can only answer a limited set of common questions and require human steps to complete the conversation,” she said
“Paola is different as she is not just a first-level response chatbot; she has the ability to learn and modify her responses, giving the potential to deliver an entire health program, without additional support from a dietitian or exercise professional.”
Work is already underway to explore how Paola can be expanded to support health initiatives in areas where access to diet and exercise coaching is limited to reduce Australia’s mounting healthcare spend.
This project was a finalist in the emerging technology and healthcare categories of the iTnews Benchmark Awards 2020.

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NSW Health completes massive hospital, health service wi-fi rollout – Strategy – Networking- Tempemail – Blog – 10 minute

eHealth NSW has completed its state-wide wireless core networking rollout, with all NSW Health staff now able to access secure wi-fi at hospitals and health services.
The final stages of the platform’s deployment, which the digital arm of NSW Health has described as the “largest wireless network investment in NSW”, reached the completion milestone last month.
It gives the state’s 150,000 clinical and non-clinical staff access to a consistent, secure wireless experience when moving between NSW Health sites for the first time.
eHealth embarked on the project, which forms part of the state’s wider Health Wide Area Network (HWAN), in 2017 to improve connectivity across the state’s hospitals and health services.  
A spokesperson told iTnews that since first production site for the state-wide wireless core project went live in February 2018, the state had amassed wireless infrastructure at 530 NSW Health sites.
“As a 1 January 2020, 530 NSW Health sites have been completed, allowing NSW Health staff and clinicians to seamlessly and securely roam across the state,” the spokesperson said.
The infrastructure was built and deployed in partnership with HP Aruba, Cisco and Matrix CNI.
eHealth is also in the process of introducing free wi-fi for patients and visitors, with more than 80 NSW Health sites currently offering the service.
For program manager Jason Mathews, the platform has resulted in better communication and collaboration between staff, particularly those individuals who work across multiple sites.
“Our wireless network allows staff to communicate and collaborate using Skype for Business and supports our efforts to deliver free patient wi-fi,” he said in a statement last month.
“Telehealth ‘use cases’ involving partner organisations are also supported through the network.”
Clinical and non-clinical staff previously relied on a motley of different networking infrastructure, including existing wi-fi networks specific to each NSW Health site, for network access.
However, according to Western Sydney Laboratories group operations manager Vicki Pitsiavas, network access wasn’t always “available or reliable”.
“Prior to Western Sydney LHD going wireless, I relied on a Telstra 4G dongle to access my work,” she said.
“Now I just open my laptop and I’m connected. Importantly, this means our clinicians can get access to their notes, share information, and consult with colleagues, no matter where they are.”
The wireless platform also unlocks the potential for a digitally-enabled healthcare system through infrastructure like digital patient records, which clinicians can now access “anytime, anywhere”.
The spokesperson said the platform would also “establish a foundation for the future connectivity of integrated medical devices and the Internet of Things”.
“This could be anything from providing a state-wide dashboard view of all of the temperature alarms for blood fridges, to the future possibility of connecting and securely controlling wearable devices for patients,” the spokesperson said.
Late last year, NSW Health Pathology and eHealth started trialing a new data sharing system to provide point-of-care clinical and pathology results in close to real-time.
The system, which is supported by Microsoft Azure, could be used to test patients in a greater number of locations in the future.

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