Domino’s UK seeks CMO to fire up growth as Emily Somers exits- Tempemail – Blog – 10 minute

Domino’s Pizza UK is on the hunt for a brand boss following on from the departure of its first chief marketing officer Emily Somers after just seven months in the job.
Whoever takes the hotseat will be faced with reviving the company’s sales in an extremely crowded takeaway market and nurturing the brand against a backdrop of ongoing operational issues.
Somers, who headed up marketing for McDonald’s in the UK before joining Domino’s, was hired by the company in August to oversee sales, brand marketing, product development and innovation, reporting into now-departed chief executive David Wild.
Tempemail understands Domino’s is set to directly fill the top marketing vacancy following her resignation. A spokesperson said: “Emily has decided to leave Domino’s and we wish her the very best of luck for the future. We’ll announce her successor in due course.”
Somers declined to comment.
It’s believed the marketer had already kicked off a brand strategy review, designed to make the business less reliant on deals in its marketing and play up to its unique strengths – including its shareability and ownership of the customer experience via tools like its ‘Pizza Delivery Tracker’.
Whoever steps into her shoes will likely take ownership of this fresh blueprint, but they will also have to navigate the myriad of challenges the business is facing from the boardroom down.
Operational woes
The pizza purveyor has close to 1,200 sites across the UK and Ireland which deliver a combined 100 million pizzas each year, the equivalent to more than six every second. However, the UK-listed arm of the global business is currently undergoing a period of flux.
Its chief marketer position now joins chief executive, chairman and chief financial officer on the brand’s open vacancies list and its “complex” long-running battle with franchisees (who want a bigger slice of its profits to offset their rising costs) remains ongoing in the UK.
Elsewhere, overambitious expansion into international markets including Norway, Sweden, Switzerland and Iceland have incurred losses, forcing the business to withdraw and focus on its core market.
Earlier this month, Domino’s like-for-like sales growth slowed to 3.9% from 4.5% on-year for the quarter in the UK. ROI fell 1%, compared with a rise of 7.5% on-year. The FTSE 250-listed firm made a pre-tax profit of £30.5m for the first six months of the 2019 compared with £41.7m in the year-earlier period. On an underlying basis, pre-tax profit fell 7.4% to £42.3m, hit by challenges in the group’s international operations.
Standing out in a crowded market
Analysts suggest that despite growing competition from aggregators like Deliveroo, Uber Eats and Just Eat – all of which offer a wide variety of cuisine for delivery and takeaway – Domino’s operational issues have come at a cost to not only its business but its brand and customer experience.
Last year, the brand unveiled a new proposition from VCCP, which won its £10m UK ad account from Iris in 2017.
Its most recent marketing campaign has sought to position the chain as the official sponsor of nights in, subverting the fear of missing out (AKA fomo) with a new sensation it calls ‘Jomo’, or the joy of missing out. Under a new brand lead, and strategy, it’s very likely this proposition will be rejigged to better reflect Domino’s position in a space crowded by choice.
In 2010, Domino’s offset a sales droop by improving its online ordering tech, investing money into its in-house team to become a “technology-enabled, nimble, category-disrupting machine”. With competitors like Pizza Hut set on toppling its crown consumers could see improvements made to its app and website to stave off another slump.
Still, Domino’s has maintained its monopoly on the UK pizza delivery market and with a 57% positivity rating in the UK and an engaged millennial consumer base there is still an opportunity for it to grow its share and boost sales in the meantime.

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South Africans must turn tech talk into action to drive economic growth – Tempemail – Blog – 10 minute

Despite the various economic and structural challenges that South Africa currently faces, there are many market opportunities and reasons to remain optimistic.
An acceleration in cloud services adoption within the local enterprise space and recent investments made by global hyperscalers have served to boost foreign investor confidence, and positions South Africa favourably.
The prevailing circumstances also necessitate that organisations innovate in an effort to survive as they currently face tremendous cost pressures and have to do more with less. As such, many companies are turning to technology to reduce costs, increase revenues and improve operational efficiencies.
In this regard, enterprises are making significant investments in base infrastructure, which lays the foundation for large-scale digital transformation initiatives. In particular, expanding cloud infrastructure and capacity are vital to driving local innovation amid the economic challenges and tough trading conditions.
Improved technological capabilities
Improved technological capabilities will also enable South Africa to elevate its international competitiveness, providing the ability to emulate success stories from other developing nations that have successfully harnessed technology to boost their economies.
Singapore, for example, has positioned itself as an innovation hub, and East Asia has emerged as a major global force in manufacturing through digitisation.
South Africa can adopt elements of these successful approaches to drive economic growth within key sectors by embracing innovative technology solutions such as artificial intelligence (AI), deep learning, automation and the Internet of Things (IoT).
Growth through 4IR
The technologies, which characterise the Fourth Industrial Revolution (4IR), can deliver tremendous value to the South African enterprise space, especially from a data perspective.
As such, it has become imperative that digital transformation advances in South Africa from its current conceptual stage to an implementation phase. This will spearhead enterprise innovation and accelerate SMME development.
If the appropriate solutions are implemented by competent and experienced services providers, 4IR technologies can effectively drive growth in areas such as agriculture, manufacturing, mining and business process outsourcing through operations technology. The cumulative effect would allow South Africa to leapfrog other developed economies and gain an early mover advantage.
SA has fostered an agricultural sector that is remarkably productive, however, external factors like climate change, the unattractiveness of farming to the youth, etc. has put the sector at risk against the backdrop of soaring demand. The global agri sector will be required to feed approximately 9.8 billion people by 2050. As technology becomes more accessible, many farmers are looking to it to help them improve productivity and yields. If science drove the first green revolution, data is driving the new iteration.
IoT technology is helping farmers to precisely monitor soil moisture and effectively water their crops, saving precious time and resources. Sensors also provide detailed topographical data and important variables, such as soil acidity and temperature. This information enables farmers to optimise conditions and boost productivity. IoT systems can also check the health of livestock in real-time and ensure that feed is being effectively distributed.
Data at the edge
According to Gartner, it is estimated that 75% of all data will be created outside of the data centre at the network edge due to the explosion of connected things and the adoption of IoT everywhere we live and work, whether it’s in retail, an office building, a factory or in agriculture.
Edge computing allows companies to deploy computing horsepower with lower latency compared to cloud computing, whilst drawing richer insights from the data at source and in real-time. With only 6% of the data ever analysed in the cloud, edge computing marks a momentous shift towards decentralised processing, rendering decision-making purposeful and efficient.
To benefit from this trend, companies will need to take advantage of the resultant data. While AI and machine learning (ML) present huge opportunities for enterprises in this regard, deploying enterprise-level AI and ML at scale is challenging, requiring expert partners and solutions.
Making the move to Hybrid Clouds
The other major trend emerging within enterprises is a move to hybrid cloud models – a system of cloud services encompassing public and private, on and off-premise that cater to varying requirements and expected business outcomes.
Companies must partner with providers that can deliver across this spectrum to meet enterprise-specific demands. These capabilities will enable them to keep pace with the rate of technological innovation and cement their relevance and competitiveness in an increasingly digitised marketplace.
Embracing a hybrid cloud model will also position enterprises favourably to embrace the everything-as-a-service trend. Companies will need to leverage this technology consumption model to realise the cost and operational efficiencies that create nimble and agile organisations that can thrive in the digital era.
By President Ntuli, MD of HPE South Africa

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Unilever instigates strategic review of health and beauty brands to rekindle growth- Tempemail – Blog – 10 minute

Unilever has launched a year-long strategic review of its health and beauty brands as the consumer goods giant seeks to maximise the growth of its beauty arm.
The in-depth review will concentrate on poor performing brands in the group’s portfolio. Analysts have suggested that ranges like Suave and Simple, which have languished in the shadow of blockbuster products such as Dermalogica and Axe (Lynx in the UK), could face the axe.
Unilever reported sales of £18.2bn last year accruing from its beauty and personal care brands such as Alberto Balsam and Vaseline, equivalent to 42% of the group’s total.
The beauty review, first reported by The Sunday Times, follows an earlier decision to potentially offload its tea business, including familiar names such as Lipton & PG Tips.
In a June 2019 interview with Tempemail Unilever’s chief exec Alan Jope said he would be ruthless in disposing of brands which “… don’t stand for something” to in order to place purpose at the hear of its business.
More recently this policy was evidenced by a decision to cease advertising food and beverage products to children under the age of 12.

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Zodius Growth Fund steers $19 million towards Mumbai based startup Onsitego- Tempemail – Blog – 10 minute

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Zodius Growth Fund has participated in series B funding round for Onsitego, an extended warranty and device protection services provider. Zodius has led $19 million (INR 136 Crores) funding for Onsitego with existing investor Accel India also contributing. 
In the digital services investment funding capacity, Zodius, by itself has invested $15 million in the Mumbai based startup. Zodius invests in several sectors such as healthcare, logistics, education, logistics, software, financial services, etc. Some of their investments include online grocery platform BigBasket, online furniture store Pepperfry and cloud kitchen FreshMenu. 
Onsitego was founded in 2010 by IIM-Bangalore alumnus Kunal Mahipal with an aim to provide warranty extensions and device protection service to consumer durables. The company had raised $2 million in financing in 2015. Last September, they announced that the company’s revenue is expected to increase eightfold to Rs 2500 crores in the next four years. 
Zodius’ funding will be used towards expanding its existing extended warranty product to annual maintenance contracts. They will be reaching out to their customers directly here on. 
The managing director of Zodius Growth Fund, Shilpa Kulkarni said in a statement to a national daily, that Onsitego is leveraging technology in an efficient manner for even their after-sales services. 
Onsitego will be Zodius’ first investment from its India Growth Fund of $200 million and this fund is mainly meant to focus on emerging new generation companies that have technology at the forefront and companies that are aiming for the next 100 million users. 

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IndusInd Bank records the highest growth in brand value amongst top global banks- Tempemail – Blog – 10 minute

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IndusInd Bank has topped the list of ‘highest increase in brand value’ among global banks, according to ‘The Banker’s Top 500 Banking Brands 2020’ report. As per the report, which benchmarks the strength, risk and potential of a brand relative to its competitors, the brand value of IndusInd Bank has increased by 122% over the past 12 months, making it the highest placed for growth in brand value, across the globe.
IndusInd Bank, which started operations in 1994, has pioneered initiatives that have redefined the banking landscape. The Bank has constantly leveraged on the latest technology to deliver innovative banking solutions through multiple touch points. This has enabled the Bank to establish a strong “universal” banking model and consolidate its position as one of India’s leading financial services brand.
Speaking about the achievement, Mr. Anil Ramachandran, EVP & Head, Marketing and Retail Unsecured Assets, IndusInd Bank said, “We are pleased to see our sustained efforts being rewarded. Our brand is defined by our commitment to the customer, and on ensuring that we provide the customer with an enhanced banking experience, at every touch point. At the heart of this is our constant focus on leveraging innovation, towards driving customer convenience. The Banker’s report is of special significance to us as it is a global recognition of the brand value that IndusInd Bank has built over the years. It reaffirms the commitment we have towards our customers and all stakeholders.”

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Alibaba posts strong revenue growth but coronavirus impact looms – Blog – 10 minute

Bottom line: One of China’s most prominent companies is doing well financially, but its short term prospects have worsened due to the coronavirus outbreak. Investors seem to think the company will weather the storm just fine, but its CEO is worried about the recent plunge in sales.
Alibaba’s latest quarterly report shows the company has managed to hit record revenues for its cloud business, fuelled by increased demand that has also benefitted other companies such as Intel.
The Chinese company raked in 10.7 billion yuan ($1.54 billion) from serving its public and hybrid cloud customers in the three months ending in December 2019, which is a healthy 62 percent increase year-over-year. But cloud services accounted for a mere 7 percent of Alibaba’s total revenue for the quarter, which was 161.5 billion yuan ($23.2 billion).

That means overall performance exceeded analysts’ expectations, as Alibaba’s net income grew 58 percent when compared to 2018, reaching a little over 52 billion yuan ($7.5 billion).
The company’s bread and butter is e-commerce, on a scale so large that it sells two-thirds of everything bought online in China. According to CEO Daniel Zhang, a lot of its revenue growth came from rural areas in the region, as well as an improved targeting strategy that involved social commerce content.
Alibaba’s annual Singles’ Day shopping event generated more than $1.43 billion in the first 90 seconds after it went live, and eventually settled at $38.5 billion, which is a new record. During peak volume, the platform had to process over 544,000 orders per second, piling up 970 petabytes of data by the end of that day.
Zhang also touched upon the topic of the coronavirus outbreak, noting that it could be detrimental to the Chinese, and, by extent, the global economy. The crisis has generated fears over the possibility that delivered packages may carry the coronavirus, and this could lead to delays in shipping game consoles, a drop in smartphone shipments, and, to a lesser extent, NAND and RAM supplies.
Overall, investors remain optimistic – especially since Alibaba is exploring other avenues for growth by working on its RISC-V processor and waiving some fees for merchants on its platforms to help them get through the coronavirus crisis.

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Manifesto grows transformation and growth team- Tempemail – Blog – 10 minute

Shoreditch- and Bristol-based agency doubles down on not-for-profit transformation with new hires.
The agency, which currently works with 12 of the top 20 charity brands (Savanta, 2018) has set its sights on delivering more systemic change, supporting transformations across organisational design, fundraising, change programmes and service design.
To support this move, Louise Lai takes up the role of transformation director, joining Manifesto after nearly eight years at a leading fundraising agency.
She says: “This is an unprecedented period of change for the sector, with many organisations seeing individual giving decline. While legacies are making up the shortfall for now, solving this long term will require going beyond new products and overhauling marketing strategies. It calls for a complete rethink of how you organise and secure funding to achieve a greater impact in the future.”
As part of the change, Manifesto’s dedicated innovation hub FutureFoundry (which has helped run rapid innovation for clients including NSPCC and The Tempemail Trust) will fall under Louise’s remit and operate under her new change and growth team. The team will also encompass Manifesto’s existing digital marketing capability, which marked 2019 with target-breaking results for organisations including The Salvation Army and Diabetes UK.
To support the design of end-to-end services that go beyond digital and reach the organisation’s people, processes, systems and tools, Zoe Bierman joins as experience director. Her appointment bolsters Manifesto’s service design capability, which launched in 2018 to help organisations reinvent how they deliver services that consider all stakeholders. Having previously worked extensively with global corporations, local and central government and not-for-profit organisations, Zoe brings a wealth of experience to the team.
Bierman says: “I’m really excited about the possibility of working with clients across the not-for-profit and cultural sectors to genuinely design what they do and how they do it. Organisations are living things; often, their organic growth takes on a life of its own and creates inexplicable ways of doing things.
“I’m here to help understand the needs that sit at the heart of an organisation’s purpose and translate that into better ways of doing things.”
Commenting on plans for the coming year and the opportunity he sees at Manifesto, CEO Jim Bowes says: “I’ve worked with the not-for-profit sector for over a decade and at a moment charities face some huge challenges. In the coming years, with growing societal need, changing giving behaviours, legacy technology platforms and 20th century ways of working; we have to do more to support transformation in the sector.
“I’m truly excited about having such extremely talented people join our team to support these organisations in designing themselves for the 21st century.”

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Voice technology market is expected to register a 2.8X growth by 2022, highlights WATConsult’s latest report- Tempemail – Blog – 10 minute

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In the past few years, India has witnessed a rapid rise in its internet consumption, leading to the emergence of voice technology and the ways in which it is consumed across the country. There is a dire need to understand how the audiences interact and perceive voice technology with an increase in its adoption and growing usage across India. From voice-assistant-enabled feature phones to connected devices like Alexa and Google Home, the ecosystem is taking an encouraging turn, and thus, opening up much more avenues for brands and businesses.
WATConsult, the globally awarded hybrid digital agency from the house of Dentsu Aegis Network India (DAN), under its market research division, Recogn, has launched its latest report, titled ‘Voice Technology in India: Now and Future – Consumer and business perspective’.  The main objective of this report is to share deep insights on voice-tech usage patterns, to consult brands and to help businesses make better decisions.  The report focuses on the market of voice technology in India, the perception of voice assistants, home management with use of voice and data security concerns. It also highlights the usage patterns of voice -tech across most-used voice assistants including shopping recommendations.
The agency has integrated with Google Assistant for the launch of this report and will be made available with a bot command.
Below are some of the key findings from the report:

Speech and voice recognition technology market stands at Rs. 149.95 Cr as of December 2019
It is expected to grow at 40.47% to reach Rs. 210.63 Cr by the end of 2020
76% of the users are familiar with the speech and voice recognition technology
On an average, users are interacting with voice assistants on various devices for at least a year’s time
The users residing in Top Metros have been using the voice assistants for around more than a year
60% of the users give voice commands on their smartphones. Users of the Google Assistant use it for results on their queries and check for navigation while travelling
Even at this early stage, the majority of users (49%) prefer a combo of speaking and typing that occurs frequently, especially on phones.  38% of users prefer to speak their queries aloud
On a daily basis, voice assistants are frequently used to listen to music (65%), get daily news and updates (64%)
When it comes to usage patterns, most of the users search for queries online and are comfortable to use assistants indoors
Google Assistant is perceived to be smart, intelligent and helpful in search queries
Alexa is perceived as a reliable assistant in terms of managing smart home devices and usability by its users
Majority of the users have considered product/service recommendations from the voice assistant and shopped online
46% of the users feel that voice assistant on their devices are always recording and listening. The users are conscious about their privacy and feel that the tech companies are not safe. They do not feel secure in terms of their data being used elsewhere

Heeru Dingra, CEO, WATConsult said, “We are glad to bring across our latest report in the space of voice technology and have for the first time integrated our report with Google Assistant. Voice marketing has indeed changed the dynamics of the digital marketing landscape and is growing at a fast pace. This report is a one-stop store for brands and industry leaders to understand the growing crescendos of the voice-tech market, giving them a detailed analysis of user behaviour and patterns to abide by.”

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Arthur Sadoun on Publicis’ growth road map and the ‘massive opportunity’ of Google’s cookie cull- Tempemail – Blog – 10 minute

Arthur Sadoun has set out his growth ambitions for Publicis Groupe, reiterating his belief that 2019’s drive to hone its “business transformation” services and the company’s record $4.4bn acquisition of data giant Epsilon will pay off this year.
The chief executive also pointed to Google’s cookie cull as presenting a “massive opportunity” for the group’s beefed-up data division.
Sadoun spoke to Tempemail following the company’s full-year results, which showed a drop in annual organic sales of 2.3% and net revenue up 9.3% to €9.8bn. Despite being cited for the second successive year by Goldman Sachs as the leading network for new business, winning major media contracts with the likes of Disney and GSK, there was a 4.5% decline in organic sales in the fourth quarter on revenue of €2.9bn.
For the year, Europe reported a fall in organic growth of 2.0% to €2.63bn, North America dropped 3.5% to €5.52bn and Asia Pacific rose 0.8% to €1bn.
Now Sadoun is backing last year’s major investment, the group’s record $4.4bn acquisition of Epsilon, to help improve its fortunes in the US in particular, where there was a fall of 4.1% in organic growth over the year.
With the integration of the American data giant, very much the great white hope within the business, Sadoun is of the view that the region is now ready for growth. He also cites Publicis Sapient’s change of focus from digital marketing to business transformation, under the auspices of Nigel Vaz, as another reason for optimism.
“If you look back at the year, then you will see that we made a profound change in 2019. First was that we put our country model in place in every country in the world – in the UK we did that with Annette King – and we have transformed the way we were operating and going to market.
“This has had an impact on our growth in the US and we know that this is working because internationally Sapient is doing very well.”
Sadoun said Vaz was spending more than three-quarters of his time on the US business to bring growth and simplify the operation. He also revealed that the group had promoted more than 150 people and recruited another 100 ‘leaders’ over the last 12 months.
“Hopefully he will start to get momentum soon. The major changes in the US are: introduce our country model, turning Sapient to business transformation in the US; the acquisition and integration of Epsilon for £4.4bn, which will help clients to activate first-party data which is now in place; and to make sure we bring on board a new generation of talent which we have invested in.
“That will start to transform the group in 2020 and be a driver for growth. This is why the new generation of leaders is so important. With our latest win of Bank of America, it’s being led by new leadership and a new team in place. Those factors will help us come back to growth in the US.”
Asked about early trends emerging within the marketing sector this year and client spend, Sadoun said it was too early to go into detail. He did however highlight his concern about the situation in China, with the coronavirus pandemic causing many to think twice about travelling to the country. One of the group’s media clients, air carrier Cathay Pacific, has already seen revenue severely impacted as a result of the travel crisis.
“It will have an impact on our clients,” he acknowledged. “We must make sure that we are aligned but the only priority at the moment in China is the health of our people – but then once the situation has settled down we must see what the consequences are.”
Another thing on Sadoun’s mind is Google’s announcement that it will phase out the use of third-party cookies within its Chrome browser, leading publishers especially to wonder how it will measure its audience data going forward.
“This will have massive impact mainly for the publishers, and for clients because at the end of the way it will be done it will affect buying and we still need to do that in an effective way which we are doing with Epsilon.
“This is a massive opportunity for us because we are able to deliver first-party data to our clients which will allow them to have direct contact with their customers… we have the data set to enrich and enlarge their knowledge of their customers with first-party data and then integrate a platform that can activate that. In fact, the walls of the walled gardens are becoming higher is actually an opportunity for us.”
Finally, asked about what lessons he has learned from the acquisition and integration of Epsilon over the last year, he said the earlier acquisition of Sapient had been a help in making the multi-billion-dollar investment.
“If you want this to work from day one, it can’t be only the decision of the CEO. It has to be the decision of the management team and the reason why is to ensure it is well integrated. It is not my acquisition, it is the acquisition of the management committee and the board.”

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Spotify hits 271 million monthly active users as growth continues – Blog – 10 minute

What just happened? Spotify in its fourth quarter earnings report on Wednesday revealed that it now has 271 million total monthly active users (MAUs), up from 248 million in the previous quarter and 207 million in the year-ago quarter.
Of those, 124 million are premium (paying) subscribers and 153 million are ad-supported (free tier) MAUs. Oddly enough, the sum of 124 million and 153 million is 277 million, yet Spotify only notes 271 million total MAUs… perhaps the missing six million subscribers are premium subscribers that aren’t active on a monthly basis?
Nevertheless, Spotify’s premium subscriber count is up 29 percent year-over-year which is good news for the company and investors alike.
On the financial side, Spotify generated €1.86 billion ($2 billion) in the quarter, a 24 percent increase year-over-year. Unfortunately, the three-month period also saw an operating loss of €77 million ($84.7 million). In the year-ago quarter, Spotify reported an operating profit of €94 million ($103.4 million) and in the previous quarter, €54 million ($59.4 million).

Spotify attributed the loss to an 80 percent year-over-year increase in operating expenses due to “social charges,” or payroll taxes associated with stock-based compensation.
Spotify shares are trading down 3.69 percent on the news as of writing.
Looking ahead to Q1 2020, Spotify is forecasting total MAUs of between 279 million and 289 million. For the full year, the company expects to finish with between 328 million and 348 million MAUs.
Masthead credit: Spotify by Christopher Penler

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