Relativity Space signs its the satellite transportation company Momentus as its first customer – gpgmail

Relativity Space, the startup developing manufacturing technologies for entirely 3D printed rockets and space equipment, has signed its latest paying customer, the orbital transportation startup, Momentus. Relativity’s Terran 1 rocket will carry Momentus’ small and medium-sized satellite payloads on its rocket and Momentus will then move those satellites into geosynchronous orbit using its own in-space […]

Latest Adobe tool helps marketers work directly with customer journey data – gpgmail

Adobe has a lot going on with Analytics and the Customer Experience Platform, a place to gather data to understand customers better. Today, it announced a new analytics tool that enables employees to work directly with customer journey data to help deliver a better customer experience. The customer journey involves a lot of different systems […]

Revolut ramps up customer support with plans to hire 400 people in Porto – gpgmail

Fintech startup Revolut has been growing like crazy and now has 6 million customers. The company has to scale its support team accordingly. That’s why Revolut just announced plans to open a customer operations centre in Porto, Portugal. There are already 70 people working for Revolut in Porto. Eventually, Revolut plans to hire 400 people […]

Building brands on Amazon, investing in customer success, quantum computing, and virtual reality – gpgmail

Extra Crunch student discount It’s back-to-school season, and we’ve lined up a special Extra Crunch promotion for students. We are offering students a special subscription rate of $50 per year (regular price: $150) with similar discounts for international members. All you have to do is send an email using your school address to extracrunch@Gpgmail.com and […]

Customer success isn’t an add-on – Start early to win later – gpgmail

Dale Chang & Jay Nathan Contributor What comes first: Sales or Customer Success? Many growing startups pressure themselves to start selling as soon as there’s a viable product to sell. “Set up Customer Success functions” goes on the to-do list. After all, we don’t have to worry for another year, right? Using the proprietary Scale […]

MoviePass exposed thousands of unencrypted customer card numbers – gpgmail

Movie ticket subscription service MoviePass has exposed tens of thousands of customer card numbers and personal credit cards because a critical server was not protected with a password. Mossab Hussein, a security researcher at Dubai-based cybersecurity firm SpiderSilk, found an exposed database on one of the company’s many subdomains. The database was massive, containing 161 […]

Simon Data hauls in $30M Series C to continue building customer data platform – gpgmail

As businesses use an increasing variety of marketing software solutions, the goal around collecting all of that data is to improve customer experience. Simon Data announced a $30 million Series C round today to help. The round was led by Polaris Partners . Previous investors .406 Ventures and F-Prime Capital also participated. Today’s investment brings […]

Kobalt, Apple and smartwatches, Hadoop, customer support, and social work and AI – gpgmail

The Kobalt EC-1: How a Swedish saxophonist built Kobalt, the world’s next music unicorn My favorite pieces we host on Extra Crunch are our EC-1 series of in-depth profiles and analyses of high-flying, fascinating startups. We launched Extra Crunch with a multi-part series on Patreon, and then we covered augmented reality and Pokémon Go creator […]

Adobe’s Amit Ahuja will be talking customer experience at gpgmail Sessions: Enterprise – gpgmail

As companies collect increasingly large amounts of data about customers, the end game is about improving the customer experience. It’s a term we’re hearing a lot of these days, and we are going to be discussing that very topic with Amit Ahuja, Adobe’s vice president of ecosystem development, next month at gpgmail Sessions: Enterprise in […]

Experts from Airbnb and Carta on building and managing your company’s customer support – gpgmail

Tim Hsia & Neil Devani Contributor More posts by this contributor ‘The Operators’: Experts from WeWork and Brex talk marketing – Getting the most bang for your buck ‘The Operators’: Understanding your user – The art and science of UI/UX behind Facebook, Google, Mint, and Edmodo Welcome to this transcribed edition of The Operators. gpgmail […]