5 Innovative Start-ups Making Offices More Secure In A Post COVID World- Tempemail – Blog – 10 minute

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The month of June weighs heavy on safety protocols as the lockdown will be lifting. In a phased manner, offices will resume operations with an entirely new set of priorities. Regular sanitisation of common areas before shifts and staggered lunch and break timings while maintaining social distancing are among the norms in a revised list of standard operating procedures in workplaces has been proposed by India Inc.  
Contactless processes and safe distancing measures becoming the new normal due to the COVID-19 pandemic. Hence, it is critical for enterprises to execute preventive measures and stay sustainable as digital transformation has emerged as the silver lining. 
Some innovative start-ups are working diligently in making office spaces safer:

        Robot disinfectors: Asimov Robotics, a start-up based in Kerala, has deployed robots at entrances to office buildings and other public places to dispense hand sanitiser and deliver public health messages about the virus. We might see more robots being deployed in workplaces to do the things that are risky for human beings now- physical contact. 
        Social distancing adherence: Start-ups such as Marut Dronetech have partnered with state governments to test the use of drones to monitor adherence to social distancing rules. These can be utilized across corporate offices to ensure at crowded areas like canteens, main-gates etc., social distancing is adhered
        Contactless visitor management at offices: VAMS Global, a Mumbai based start-up has come up with the world’s first Visitor Management Software with temperature scanner and mask detection – VAMS SafeGuard which uses AI to allow entry of visitors only who are complying to all COVID protection measures.
      Safer Park Management: The ESR India app enables safer park management, digital execution of service requests, and has integrated features to combat the spread of coronovirus. The app enables contactless park entry with a digital submission of mandatory health declaration and thermal scanning at the entrance.
      Employee screening: Jumpree WorkSafe by Smarten Spaces will ensure every employee, tenant or visitor is pre-screened for travel and health, tracking every entry and exit along with temperature readings. Other features include encouraging and maintaining social distancing measures at dining areas, monitoring and managing the provision of critical supplies and increasing the availability of resources and improving communication with employees both working remotely and in the workplace.

The first priority now: Safety…
The world we will enter now will be placing safety as its top-most priority. While companies need to work again to earn money, they will still be careful about maintaining social distancing. The importance of technology is realized in great magnitude across sectors. Innovative startups might be the few ones surviving this pandemic led economic slump. Innovative startups will survive anything. 

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Our lessons from the Covid 19 crisis: Dr Rishi Bhatnagar, President, Aeris Communications- Tempemail – Blog – 10 minute

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Dr Rishi Bhatnagar, President, Aeris Communications, tells us how his firm’s preparedness for disasters has helped it maintain business as usual
We, at Aeris, stand by our commitment to serve our clients, partners and associates while keeping health and wellbeing of our employees, partners, associates and their families on priority. Taking cognizance of WHO data that social distancing in the fourth and fifth week after first case is crucial to contain the infection, we have mandated work from home and obeying the directive released Government of India to the private sector to lockdown office premises. There is a great responsibility on us as a trusted IoT technology partner to do what it takes to make sure everything works at this time of stress. Hence, before locking down our office, we successfully tested and executed department wise Business Continuity Plan for uninterrupted services from Aeris to our customers.
Key IT initiatives taken 
Digital Access: Aeris Customer Support and Helpdesk teams are available round the clock to extend any support and information to our customers over the email: [email protected] IoT device installation videos and self-help guides have been made available to clients.
Deployment & Device Implementation Services: Our deployment and installation support team is fully equipped for working from home. All processes related to national and international customer onboarding, account related operations and troubleshooting are enabled for smooth functioning along with remote testing and verification activities. Each team member provisioned and trained on at-least two functional processes.
Sufficient Inventory has been stocked and ready in advance to meet any contingency. Our partners are enabled to send the inventories directly to customer locations. Measures have been taken for priority and speedy courier. However, actual delivery may get impacted with due to the courier service availability and government advisory on regional lockdown. All on-field visits and 3rd Party physical installation activities are currently available, subject to government advisory on travel and movement of goods and people for each region of operations. Installation training video and self-help guides have been made available for installations.
Operational Redundancy: We have built a full-fledged contingency plan to deal with any event. Our critical Global Network Operating Centers and Help Desk are operational 24×7. We have enabled our teams to work remotely with cross functional training. Additional back-up resources in each shift have been identified to work in emergency situation to ensure smooth operations.
Key challenges faced
Impact on organizational cultureWhile work from home is the trend these days, we have always valued and encouraged face to face collaboration. Hence, it might be challenging for everyone adjusting to this new routine. We have always worked closely as a team and seeing faces of employees every morning while stepping inside the office has brightened the day.
While, there are much fewer opportunities to connect in person throughout the day, employees are leveraging virtual mediums to connect. For managers, setting and managing expectations on working from home means taking a big leap of faith with respect to team management. This means trusting that they will take care of their daily work routine as well as personal well-being. Challenge for HR is to make sure Leaders are cognizant of the challenges and need to keep their teams engaged and connected during this period.
Much before the lockdown was announced, we had successfully completed dry run on making teams work from home in different departments from President’s office to Finance, to Engineering and GSOC to Deployment and Implementation and had aligned our partners for the worst case scenarios. The business continuity process was also initiated. However, the biggest challenge is faced by our salesforce who cannot meet clients face to face. This adds to the lack of visibility of the overall business realisation for this and coming quarters.
SecurityIn an age of global hacks, cyber terrorism and in fact, physical terror attacks, the question of how to keep our employees, our data, and our information safe, is at the forefront of everyone’s minds. In the office, we have protocols, procedures and policies covering everything from virus protection and password policy through to fire evacuation or what to do when working alone in the office.It’s Work from home and Work For Home both: Improved work-life balance is usually cited as one of the major incentives, and benefits of, working from home. However, it’s not a given. Managing family expectations and being unavailable to cater to their needs while working at home is not easy.
Key lessons learnt
The current time has made us realize that a sturdy business continuity process truly come handy. If you trust employees with the problem statement, they will come up with innovative ideas to make sure that the problem is addressed.
FutureWhile organizations might have to relook at making the BCP strategies sturdier in view of the current situation, I don’t feel this situation is going to culturally alter the DNA of organizations. If anything, this is going to reinforce the importance of face to face collaboration. It will reinstate the belief that face-to-face collaboration – with clear timelines and decision makers – is critical to creativity and success. This will, of course, be balanced with the now tested conviction, that the organization is ready to deploy work from home policies at short notice in case needed.

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Our lessons from the Covid 19 crisis: Rajeev Agrawal, Founder & CEO, Innoviti Payment Solutions- Tempemail – Blog – 10 minute

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Rajeev Agrawal, Founder & CEO, Innoviti Payment Solutions, shares his thoughts on how his firm has ensured business continuity in the midst of the crisis
To ensure business continuity in the time of all employees having to work remotely we had taken a few measures. To begin with, we had conducted a few dry runs of work from home to ensure there are no challenges that might arise later on. We also set up network fallbacks and allowed our employees to have access to all organization tools remotely. This has helped us conduct our business seamlessly.
We have faced a few challenges when it comes to discipline and log in times. There’s also the issue of tracking activities that have been done for the day.
Lessons learntThroughout the last two weeks, we have learned that a daily task based scheduling works very well, sometimes it’s even more productive than coming to the office. Also, offering employees the choice and flexibility of time actually allows a longer overlap.
We are using a host of tools that allows seamless collaboration across locations and teams. Zoom and audio conferencing have been especially helpful to conduct meetings and huddles. We are also using cloud tools such as SFA and Freshdesk to ensure smooth functioning.
Working from home has been quite efficient. We always had a remote working policy but it was implemented only on exception, but now we can be more liberal. We have also noticed that our people are also less tired and more enthusiastic to work due to the travel time being cut down.

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Bluetooth-based Covid tech not a meaningful solution: Microsoft President Brad Smith- Tempemail – Blog – 10 minute

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Microsoft President Brad Smith has raised questions over whether Bluetooth-based contact tracing technology can be adopted on a broad and meaningful scale worldwide. This comes after Apple and Google announced to release their Exposure Notifications System (or contact tracing technology) to help public health agencies make their Bluetooth-based COVID-19 apps effective while protecting user privacy. About 23 countries on five continents have requested and received access to the application programming interface (API), with more expected to join in the coming weeks.
In an interaction with MIT Computer Science and Artificial Intelligence Laboratory Director Daniela Rus, Smith expressed skepticism that this technology could be adopted at a meaningful scale. “Not everyone is going to walk around with an app on their phone. I think we should recognise that it is a tool, and not a panacea,” Smith was quoted as saying in the virtual discussion.
In March, Microsoft developed a chatbot to help people determine if they might need a Covid-19 test. Within weeks of deploying the app at a hospital in Seattle, Washington, the company started rolling it out more broadly. The chatbot was ultimately used 190 million times in April, and is now available at 1,500 institutions across 23 countries, according to the MIT report.
On work-from-home scenario, Smith said, “There are a lot of benefits to working from home, but it certainly also adds a level of unpredictability.” While Twitter has given an option for its employees to work from home forever, Facebook said its half of its workforce can work from home in the next 5-10 years.

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How to Adapt your Marketing Strategy for the COVID Era | Tempemail – Blog – 10 minute

Good marketing relies on a thorough understanding of your target market, but when much of what you knew about your customers is suddenly no longer relevant, a major shift is needed.
With the onset of the coronavirus, almost every aspect of what was considered typical daily life was upended literally overnight – people confined to their homes, anxious about the future and their financial security.
“The most important question you should be asking is: ‘How best can I connect with my customers during a crisis?’” says Gavin Knox-Grant, marketing guru and director of Karbon Media.
“It’s not only during the pandemic that business will be different,” says Knox-Grant, “the way in which we all conduct business will be forever changed.”

Go digital
“During the past decade, all sectors took a leap into the digital world to varying degrees but, with it being the primary option for doing business during the lockdown period, it’s critical that companies now fully integrate it into their business models.”
“And as both companies and customers are realising that digitisation actually allows them to be more productive and save on travel time, that online meetings can be very effective and many will adopt these measures as the new norm.”
It’s also become the key medium for marketing and customer communication and Knox-Grant cautions that businesses that fail to keep up now will be left behind later.
Diversity is key
“It’s now more important than ever to have a complete digital strategy with a holistic online marketing plan.”
“All too often I see companies investing heavily in select buzz words like social media or search engine optimisation however, the components of online marketing should never be discussed as a strategy in isolation.”
“There is a large variety of factors such as remarketing, keyword marketing, social media marketing and organic search engine optimization and how these all work together is where the real magic happens.”
Assess, evaluate and adjust
Knox-Grant advises that the best place to start is to evaluate your current overall marketing strategy, your key messages and regular channels to determine which, if any, are still relevant.
“Take a close look at campaigns that are currently running or in the pipeline, including pre-scheduled content that is set to launch soon and determine which must be paused, discarded or prioritised.”
“An online marketing strategy is never complete; it can always be improved upon and the only way to do so is to have the hard evidence of statistics showing you how your campaigns are faring and how the market is responding.”
If your budget stretches to it, having a marketing specialist onside who understands your business strategy is invaluable, especially when it comes to implementing various digital marketing tools that feedback to a single hub where you can monitor, assess change and refine on a daily basis.
Optimise eCommerce
Currently, eCommerce is the only business model in South Africa where you are allowed to sell any product, bar alcohol and cigarettes. Globally, digital product sales have remained largely unaffected during the lockdown with some companies even reporting drastically increased sales.
“To make more shoppers aware of your offering amidst all the competition, you need to optimise your e-commerce website so that it ranks highly in search engine results which will help you drive more organic traffic to your site,” says Knox-Grant.
“And with online shopping fast becoming the retail norm, now is the perfect time to establish an online presence if you have not yet done so.”
Discretional Discounts
Sadly, many people are going find themselves in financial difficulties as a result of the lockdown, and price-conscious shoppers will be looking for good deals, especially on products and services they really need at the moment.
Knox-Grant says, “If consumers perceive a brand to be willing to assist with access to products that can help them during a crisis, they are likely to feel greater loyalty towards it. Discounts can also be helpful in attracting new customers, driving traffic to your site and increasing your sales.”
Innovate and regroup
This is also the perfect time to think out the box and figure out ways in which your business can temporarily – or even permanently – diversify using the resources you already have in stock.
“Think of the liquor distilleries who are now making hand sanitiser, manufacturers with 3D printers are making much-needed PPE and face shields and organic wholefood businesses which are now doing home deliveries.”
“Businesses which aren’t able to increase sales or grow their brand during the crisis or who cannot yet operate at the current lockdown level, should take advantage of the downtime to evaluate their offering and prepare to come back stronger post-lockdown,” says Knox-Grant.
“Even if they are unable to trade right now, they can still maintain brand recognition with a minimal amount of spend, especially on social media, to create leverage for when they shift into the post-COVID-19 environment.”
Adapt your messaging
“It’s important to remember that in everything your brand does, context is the key element,” says Yael Geffen, CEO of Lew Geffen Sotheby’s International Realty.
“And this is especially critical in a crisis situation that dramatically affects people’s lives as we are seeing now during the COVID-19 pandemic. It’s crucial that brands address the issue with tact, mindful marketing and empathy and strive to balance business goals with sensitivity to the situation.”
Adapt your Imagery and language
“And don’t neglect to factor in that visual communication is a powerful message on its own, so it’s important to think about the messages your brand is sending out; preferably avoid using images of crowds of people touching or gathered in close proximity,” says Knox-Grant.
“Likewise, with marketing language that conveys close interaction such as ‘work hand in hand’ or ‘work closely with your team’.”
“Ultimately, what’s most important is to be flexible and creative to navigate this period because there is a lot to be gained in the long term if you are able to remain focused on the future and can avoid getting too caught up in all the negativity and panic,” says Geffen.
“As Darwin said, it’s not the strongest of the species that survives, nor the most intelligent, it is the one that is most adaptable to change.”
Edited by Luis MonzonFollow Luis Monzon on TwitterFollow Tempemail on Twitter

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How AWS is helping businesses sustain during Covid crisis- Tempemail – Blog – 10 minute

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Several digital services that allow companies to deal with the Covid-19 crisis operate on the AWS platform, says Andy Jassy, CEO, AWS at the first Virtual Summit 2020
During the fire side chat of the first AWS Virtual Summit, Andy Jassy, CEO, AWS,  shared how the company is driving business continuity with changing dynamics of business operations, in the times of Covid.
The single biggest priority for AWS during the crisis has been trying to make sure that its employees are safe. And there are so many things the company has done in this aspect. Jassy said, “We’ve changed over 150 of our various policies, largely around trickling down on extra-cleansing our facilities and physical distancing. We’re spending an inordinate amount of money in building a testing capability and a lab capability for all of our employees in our facilities. So just a very broad array of things we’re trying to do to help employees.”
Today, most of the digital services, be it retail, entertainment, gaming and enterprises and others are predominantly run on the AWS platform. For example, the vast majority of Zoom’s cloud infrastructure. Similarly, Netflix, Disney Plus, Hulu, Prime Video – entertainment options that are keeping people engaged across the world. “We’re trying to help people, and companies function while they can’t be operating normally at work. A lot of the things that are allowing us to deal with the crisis run on top of AWS. So we’re just trying to help our customers in various areas,” he added.
On the other hand, AWS is helping governments, healthcare companies and other organisations who are screening the virus, to try and start building its cure. The company has built a Covid data lake that has a lot of data sets in it that helps researchers and public health officials and others try and help find solutions. “We’ve spent about US$ 20 million in an AWS EDI research fund to help people start to find solutions here,” Jassy shared.
For the US government, AWS has helped the Small Business Administration build a website to allow people apply for and get loans. In the case of the state of Rhode Island, it has helped in  sending unemployment checks to individuals quickly. For the Tempemail Health Service, or NHS, in the UK, it connected patients with medical practitioners and then got them the supplies and the medicines that they need.
On the enterprise front, Amazon Connect, which is a call-center service has seen significant growth. AWS launched it about three years ago, and it has got big quickly with a broad array of enterprises using it, such as companies like Capital One and Intuit and John Hancock, Citigroup and Johnson & Johnson and Hilton and Best Western.
Jassy mentioned that with so many companies having their customer-service agents work from home, it is good to see companies have spun up Connect to help them deal with all of their calls from customers. Combined with virtual desktop solutions, like Amazon Workspace, and video conferencing like Chime or Zoom, “We will continue to build tools and capabilities in an automated fashion. And they may not have to do it in our corporate offices. So I think customer service is going to change pretty meaningfully,” he highlighted.

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ESDS launches rapid Covid 19 testing solution that indicates disease in less than 5 minutes- Tempemail – Blog – 10 minute

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ESDS Software Solution Pvt. Ltd. has come up with a rapid COVID-19 detection solution, under the brand name- AA+ COVID-19 Testing Solution powered by Deepiotics. The solution is an AI-enabled tool that detects COVID-19 from Chest X-ray (CXR).
AA+ COVID-19 Testing Solution indicates whether the patient is suffering from COVID-19 in less than 5 minutes. It is a complete contactless testing procedure, where all that the health officials have to do is to collect the Chest X-ray reports, upload them on a web browser and just click on the submit button. Post clicking on the submit button, it will quickly indicate whether the patient is suffering from COVID-19 or not.
This testing solution has now been successfully implemented under Proof of Concept by various Municipal Corporation’s, Civil Hospitals, State Government hospitals and major private hospitals in India.
ESDS Group CEO & CMD, Piyush Somani, stated, “This solution that we have developed is the need of the hour as the number of cases are rising every day thereby putting a strain on the COVID 19 testing centres. This techonolgy will also allay the apprehensions of patients who otherwise have to wait anxiously for days to discover whether they have COVID 19.’’
This rapid COVID-19 testing solution has scanned over 1000s’ of CXRs obtained from various countries, including- India, the USA, UK and Italy.
Through this unique, cost-effective and rapid detection testing solution, ESDS promises to help the governments not only in India but also on a global level to fight this pandemic.

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During Covid times, innovation is the key- Tempemail – Blog – 10 minute

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Amid the ongoing coronavirus scare, an IT-enabled firm in Kerala has come up with a handy device ‘CoGun’, that enables a range of common yet critical activities which minimises the risk of exposure to the deadly virus.
Likewise, with the growing use of cloud infrastructure, the threat of cloud security breaches will rise. Hence, a start-up headquartered in San Francisco in the US has come up with a solution to protect it. The company has got numerous enquiries during the lockdown.
SectorQube has launched the keychain-shaped CoGun that aids people in routine functions such as pushing the door handle, pressing the ATM buttons, operating a lift or water tap, thus guarding the user against possible germ-infected surfaces.
The innovative product was launched this week as part of a series of innovations taking place at Maker Village in line with an emerging national focus on indigenisation.
Kochi-based C3M chief operating officer Aswin Unnikrishnan said one of the biggest challenge that enterprises in the cloud face is “what do we secure in the cloud?”
“Since the lockdown and the implementation of work from home, we have seen a spike in the number of enterprises both large and small that are reaching out to us to help them manage the security of their cloud infrastructure. Traditional security solutions do not work well in the cloud, only a solution that is as dynamic as the cloud will be effective,” said Unnikrishnan.
“Our C3M Cloud Control platform does an inventory of all resources in the cloud infrastructure and runs a check against Cloud Control’s out of the box security best practices to check any risks to the cloud infrastructure. Our platform automates the entire cloud security monitoring and enforcement thus saving costs and man hours that would have taken to do this manually,” added Unnikrishnan.

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Covid 19: Embracing better ways of working in the new normal- Tempemail – Blog – 10 minute

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By Alla Ganz, Partner at CAPCO, Global Business and Technology Consultancy
COVID-19 has required firms to rapidly embrace remote working. This presents a unique opportunity to embed new ways of working in preparation for the ‘new normal’.Despite the existence of robust frameworks, strong employee demand and proven benefits, at the beginning of this year new ways of working had yet to be widely adopted. However, over the past two months,we have seen companies shift abruptly to remote working arrangements, in some cases literally overnight.
Initially this was typically viewed as a temporary measure to ensure that firms and their employees could continue to operate effectively in the short-term. There was a sense of ‘treading water’ until the eagerly awaited end of lockdown was announced and business as usual could resume. But as the weeks have passed and government measures have been extended, there has been a growing realization that this new way of working is likely to persist for the longer term.
As they look to the future, financial services institutions can expect to move through three distinct phases as they refine remote working, plan how they will reintegrate employees, and begin to lay the foundations for a workforce of the futureand a more holistic talent strategy.
The first rapid response phase is a business continuity- driven adoption of remote working, and at this stage is mostly complete. The priority for firms now is the second phase of adapt and enhance in order to optimize ways of working. The focus should be on enhancing the effectiveness of remote work, maintaining employee well-being, upskilling teams on remote collaboration to ensure key milestones are still hit, and ensuring that tooling is in place to allow teams to do their jobs. These should not be ‘sticking plasters’ that will leave institutions with a COVID legacy to solve for but rather robust strategic enhancements.
Finally, the third phase is the transition into the ‘new normal’ that will emerge post-COVID, and the potential pivots required as part of that journey. Central to that is a re-imagination of what the workforce of the future looks like and openness to embracing a new model of business as usual.
So why this pre-COVID resistance to the adoption of new ways of working? After all, prior to enforced remote working, employees almost universally saw it as an attractive benefit, with no less than 99% stating they would choose to work remotely, at least part time, for the rest of their careers [2019 State of remote work report Buffer.com]. Productivity concerns had been cited a key concern, but the data did not seem to back this up, with 85% of companies saying greater location flexibility led to an increase in productivity [Wundamail 2019 State of Remote work Survey].
Either way, the tone of the conversation has now changed – perhaps forever. Jes Staley of Barclays recently stated that “the notion of putting 7000 people in a building may be a thing of the past”. Forecasts from Global Workplace Analytics undertaken and published in April 2020 suggest that 25-30% of the workforce will be working from home for multiple days each week by the end of 2021.
“This is not how I envisioned the distributed work revolution taking hold,” Matt Mullenweg, chief executive of WordPress and Tumblr owner Automatic, recently noted. Mullenweg’s company is already ‘distributed’, and he predicts the changes could also offer “an opportunity for many companies to finally build a culture that allows long-overdue work flexibility”.
Employee choice is also expected to shape the ‘new normal’ – indeed, it would be naïve to think this will be dictated by employers alone. Will employees want to go back to the way they worked prior to the crisis, having productively worked remotely for an extended period? Will staff challenge employers regarding the benefits of being present in the office? What might this mean from an HR, risk and cost base perspective.
There remain many unknowns and an even larger number of variables that will influence what happens next – and by extension, engagement with new ways of working. But there is also a certainty that things will not simply revert to pre-COVID conditions. Companies that can offer their workforce the right tools, culture and operating structure to help employees through this transition to the new normal will emerge more focused, resilient and better positioned to prosper in a new competitive landscape.
What should companies do?Ensure your teams are thriving rather than surviving in the new environment – and if not, create the culture, instill the behaviors and implement the tooling they need. It’s also essential to protect your teams’ mental health and well being.Maintain productivity across key programmes by rapidly deploying agile and ensuring high-risk or critical programmes are kept on track by leveraging ways of working practices.In parallel, plan proactively for the reintegration of those elements of the workforce whose return is business critical. Don’t wait for government mandates to commence your scenario planning and evaluate your optionsFinally, grasp the opportunity to reimagine the art of the possible. Organisations can emerge from the crisis with an enhanced employee value proposition in place alongside a fresh perspective on cost reduction opportunitiesAs we emerge from the initial and any subsequent lockdowns, firms will need to strike the optimal balance between adhering to government guidelines, respecting the desires of their workforce and delivering on their own goals. Those financial institutions that grasp the opportunity to reassess, reengineer and reimagine their workplace in a proactive fashion will be best placed to offer a differentiated employee value proposition, and will also reap the benefits of increased efficiencies and ultimately a significantly lower cost base

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Customers Are More Concerned About Payment Frauds Due To COVID- Tempemail – Blog – 10 minute

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Almost half of Indian consumers (47%) are more concerned about digital payments fraud now than when the novel coronavirus first emerged, according to a new study conducted by YouGov and ACI Worldwide (NASDAQ: ACIW), a leading global provider of real-time electronic payment and banking solutions. When using digital payment methods, 28 percent of respondents are also now exercising greater caution.
 If impacted by fraud, the majority (60%) of respondents would first call their bank to block their account, indicating that — during this time of heightened awareness — consumers consider their bank the first line of defense. Twelve percent would first report fraud activity to police or a cybercrime unit, while a mere 4 percent would turn to public social media channels first.
 Efforts by Indian authorities to encourage contactless digital payments over cash as a hygiene measure are resonating with consumers — one-third (32%) have increased their usage of digital payments (credit and debit card, mobile wallet and other UPI-based payment methods) due to the push from NPCI, aimed at helping curb the spread of COVID-19. However, 1 in 10 respondents reported using cash more frequently now.
 “The disruption caused by the COVID-19 pandemic provides another opportunity for fraudsters to dupe unsuspecting consumers,” said Kaushik Roy, vice president & country leader – South Asia, ACI Worldwide. “However, it is encouraging that consumers are showing heightened awareness of digital payments fraud and a willingness to adapt behaviors. It appears that anti-fraud and security measures implemented by banks are also widely acknowledged and understood, and that banks are still seen as the trusted source of support against fraud.”
 Respondents expressed a high level of familiarity with assorted anti-fraud and security measures deployed by their bank or financial institution.

75 percent recognize one-time password (OTP) as a key anti-fraud mechanism deployed by their bank
66 percent utilize SMS/email notifications on their phone
55 percent are aware of two-factor authentication as a security measure

 “Continued vigilance on the part of banks and their customers is paramount, as fraudsters are constantly evolving their methods — whether its harnessing new technology or adapting ‘social engineering’ tactics — to exploit the disruption,” continued Roy. “Banks can help their customers through both active customer communication and education around fraud risks, as well as taking an enterprise-level, cross-channel approach to fraud prevention.”
 Other key findings and trends:
 Payment behaviors and spending patterns

Adoption of digital payments is widespread, with 75 percent using a digital payment method at least once a week and 44 percent using one almost daily.
Only 3 percent have never utilized a digital payment method. Only 7 percent cited inconvenience (compared to cash) as a major concern when it comes to digital payments.
Limited merchant acceptance was identified as a top concern by only 19 percent (compared to 23% in a similar survey conducted by ACI in October 2019).

 Fraud and payments security

Nearly one third (31%) have been a recent victim of card or digital payments fraud or know someone among their immediate family or friends who has. 17 percent of those occurrences have been within the last month.
Vulnerability to fraud remains the biggest consumer concern when it comes to digital transactions (54%), followed by risk of failed transactions (42%). Insufficient internet connectivity and concerns about data privacy were also cited as significant concerns, by 38 percent and 36 percent, respectively.
When asked about digital payment fraud risks, fake apps and websites are the biggest, according to 52 percent of respondents, followed by compromised password/credential information (43%) and spyware/malware (39%).
Card cloning is the most common concern when it comes to debit or credit card fraud, with 1 in 3 (29%) seeing this is as the biggest risk. Approximately 1 in 5 cited stolen/lost cards (22%) or eCommerce/mobile channel fraud (21%) as their top card fraud threat.

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