Orica upskills IT subject matter experts in revamped SAP stack – Cloud – Software- Tempemail – Blog – 10 minute

Orica is working to upskill SAP subject matter experts from across the business in the new SAP stack it has been deploying for several years under its 4S digital transformation program.
IT applications lead Amit Pandey told a recent SAP event that the ASX-listed explosives maker is using SAP’s Learning Hub to prepare its subject matter experts (SMEs) training.
4S is Orica’s second go at consolidating its global operations on a single SAP system. 
It will eventually run S/4 HANA as its single core, aided by a number of SAP cloud-based systems that it has already implemented, including SuccessFactors, Concur and Cloud 4 Customer.
“The next step in the program is to implement some of the other important modules or products which will complete the landscape, and obviously the most critical is going to be SAP S/4 HANA which is going to be the digital core,” Pandey said.
“In addition, we will also be implementing IBP – integrated business planning – to cater to the supply chain planning solution, and also business planning and consolidation (BPC) to handle our financial planning, forecasting and consolidations.”
When completed, 4S will leave Orica with an SAP landscape that is “totally different to what we are currently used to supporting, managing and governing internally,” Pandey said.
That highlighted the importance of upskilling the IT SMEs that perform SAP work at Orica.
These staff are spread across Australia (Melbourne and Brisbane), as well as Indonesia, the Philippines, India, Sweden, Canada and Chile.
“These are our inhouse IT SAP subject matter experts who will continue to support and govern the solution once we go live with the SAP transformation program,” Pandey said.
“These subject matter experts have been with the business for a long time, so they understand the business process on the end-to-end basis. They have a very rich Orica process and business experience. 
“They also have the understanding of the current application landscape – and that’s not just limited to SAP but they also understand all the connectors to the upstream and downstream solutions, which may be systems of record or other solutions that are in use by business.”
The in-house SMEs also played a critical role in localising SAP systems to meet regulatory requirements in the 60 countries where Orica has operating entities.
“Orica operates in a highly regulated industry,” Pandey said.
“For example, in Europe, every explosive that is moved across the supply chain needs to be tracked and traced to meet the regulatory requirements, whereas in Latin America, the invoicing process is very unique. 
“It’s very, very important to have the subject matter experts who understand these regional requirements … where Orica operates.”
Additionally, given Orica’s longstanding investment in SAP – its usage pre-dates the company even being known as Orica – Pandey said it was important to “keep the integrity of the solution where Orica has invested a lot of dollars and time”, as that solution undergoes substantial change.
“It is very important for the subject matter experts to ramp up on the skill set to understand the new solution, and be ready for performing their duties.”
Pandey said the level of upskilling required varied between staff and also depended on the amount of change that the updated SAP core would bring.
He said Orica decided to use SAP Learning Hub professional edition because it offered the best access to content on S/4 HANA and SAP cloud technologies.
Pandey noted that S/4 HANA was relatively new in SAP terms – it landed in February 2015 – and therefore there was not as much of a public knowledge base available as there is for its predecessor, ERP Central Component (ECC).
“With SAP ECC [Orica’s current core], we were able to Google and find most of the answers [to any questions we had] from the other online forums,” Pandey said.
“With most of these new technologies like SAP S/4 HANA, there is not much content available out there and I think the entire community is still learning about these new products so [Learning Hub] will also help our team.”
Pandey said the training had meant some timezone challenges for local staff trying to catch live sessions run out of locations like North America.
COVID-19 had also forced the cancellation of all classroom-based training, though staff could still learn online.
Pandey said that business pressures at Orica sometimes also made it difficult for staff to train, but he said the company was “working internally to improve” this.
“We have so much going on at the moment with the transformation program and other parallel initiatives that it can become very challenging to plan dedicated time for all our subject matter experts when they can lock themselves in the room, and just do this learning, or learning related activities,” Pandey said.
“We are trying to prioritise this obviously but sometimes some of the other business priorities take over.
“This is something we are working internally to improve.”

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Govt ponders new sovereignty rules for datasets – Strategy – Cloud- Tempemail – Blog – 10 minute

The federal government is considering introducing new sovereignty rules for government data that would require certain datasets to be hosted in accredited data centres within Australia.
Government Services Minister Stuart Robert revealed at a Tempemail Press Club address on Tuesday that the government had begun “examining the sovereignty requirements” of government datasets.
Issues around sovereignty were thrust into the spotlight earlier this year, when the government opted to use Amazon Web Services to host its COVIDSafe contact tracing app.
While AWS is legally required to host the COVIDSafe data in Australia under the specific legislation enacted, the move sparked concerns that US law enforcement could access the data.
Of particular concern is the United States’ Clarifying Lawful Overseas Use of Data Act (the CLOUD Act), which will allow for “reciprocal” data access with Australia if a bilateral agreement is signed.
Legislation that is considered a pre-requisite for Australia to sign a bilateral agreement under the US CLOUD Act is currently before Parliament.
Although both Prime Minister Scott Morrison and Robert have stressed that Australian laws would prevail over US laws in any event, the concerns have brought the issue of sovereignty to the fore.
“When developing the COVIDSafe app, Australians were loud and clear that they expect government to respect their privacy and have their data stored, secured and protected here in Australia,” Robert said.
He said that there was now a need for government to “acknowledge community expectations and be transparent about how we manage the information that Australians are concerned about sharing with us”.
“Accordingly, I can announce we are examining the sovereignty requirement that should apply to certain datasets held by government, in addition to the existing Protected Security Policy Framework,” Robert said.
As part of this, the government will look at whether “certain datasets of concern” – likely those relating to sensitive personal information – should be “declared sovereign datasets”.
These datasets would only be able to be “hosted in Australia, in accredited data centre, across Australian networks and only accessed by the Australian government and our Australian service providers”
“We need to ensure that Australians can trust that government will appropriately manage the information that they provide to us – whether it is for a tracing app or for the Census,” Robert said.

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NSW govt signs on with Vault Cloud – Cloud- Tempemail – Blog – 10 minute

The NSW government has struck a whole-of-government deal with Vault Cloud to improve its access to secure cloud services.
The five-year sourcing agreement aims to “simplify and improve the cost-effectiveness” of acquiring cloud services from the Australian cloud provider.
It comes as both the federal and NSW governments signal their intention to boost reliance on local cloud providers in the wake of controversy over the hosting of the COVIDSafe app.
Vault Cloud, which was one of the first providers to gain the protected-level tick under ASD’s now-shuttered cloud services certification program, has hosted NSW workloads since February 2018.
Under the new agreement, Vault Cloud will offer “specially negotiated terms and pricing design to make procurement and management of cloud services easier for the NSW government”.
Other government entities, including other state and local governments, as well as the federal government will also be able to access the deal.
Vault Cloud CEO Rupert Taylor-Price said the new deal “represents a commitment to the security of Australia’s data”.
“We are proud to be securing sensitive and private citizen data for our Government,” he said.
“Vault is a trusted provider to Australian Government agencies precisely because data hosted with us is kept only on-shore and managed by security-cleared Australian citizens in Australia.”
In a bid to support the infrastructure requirements of the deal, the company has also announced a new cloud region in Western Sydney in partnership with Canberra Data Centres (CDC).
“CDC has been investing alongside Vault Cloud for many years to help the Government deliver better secure, sovereign cloud services,” CDC CEO Greg Boorer said.
“CDC and Vault Cloud’s investment in NSW is in recognition of the increasing security needs of the state government.”

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WhatsApp to pause processing law enforcement requests for user data in Hong Kong – Cloud- Tempemail – Blog – 10 minute

Facebook’s WhatsApp messaging service said on Monday it had “paused” processing law enforcement requests for user data in Hong Kong.
WhatsApp is “pausing” such reviews “pending further assessment of the impact of the Tempemail Security Law, including formal human rights due diligence and consultations with human rights experts,” a spokesperson said in a statement.
Hong Kong has enjoyed unrestricted internet access unlike mainland China, where the likes of Google, Twitter and Facebook are blocked.
Last week, China’s parliament passed the national security legislation for Hong Kong, setting the stage for the most radical changes to the former British colony’s way of life since it returned to Chinese rule 23 years ago.
The sweeping legislation pushed the semi-autonomous city, which is the regional home for a large number of global financial companies, on to a more authoritarian path.
Some Hong Kong residents also said they were reviewing their previous posts on social media related to pro-democracy protests and the security law, and deleting ones they thought would be viewed as sensitive.
The legislation also pushed China further along a collision course with the United States, with which it is already in dispute over trade, the South China sea and the coronavirus.

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Origin Energy powers self-service expansion with Amazon Connect – Cloud- Tempemail – Blog – 10 minute

Origin Energy has spent the past year quietly bedding down Amazon Connect as part of its Retail 2020 transformation, expanding self-service options for its 4 million-strong customer base.
The utility is separately on an extended multi-year migration of most IT workloads into the public cloud, known as its ‘Cloud 2022’ strategy, and will today formalise AWS as its “preferred cloud provider” for that strategy, though its work with AWS stretches as far back as 2016.
While the migration of workloads into AWS is ongoing, much of the innovation in recent months has been centred on the company’s separate Retail 2020 transformation.
Under Retail 2020, Origin Energy has deployed Amazon Connect, a cloud-based contact centre platform that will provide smart interactive voice response (IVR) capabilities for the company.
It is already on its third internal release of Connect since first piloting the platform back in August 2019, and continues to expand Connect’s reach.
Chief transformation and digital officer Rod van Onselen said in a LinkedIn post last week that Origin is now “live with a global first, launching Apple Business Chat utilising our new Amazon Connect contact centre platform.” 
“Customers can now contact Origin via their iOS Messages app from places like Google Search, Siri, Maps, Safari etc, where previously they’d have had to call,” van Onselen wrote.
“[It’s] simple, intuitive and backed with automation to help resolve customer queries more quickly and conveniently.”
The case for Connect
Origin Energy’s experience design director Adam Crapp told a recent AWS webinar that the utility had gone “from zero to full deployment” of Amazon Connect in around nine months.
“We’ve been working with Amazon since 2016 in a bunch of different ways and really just pushing Connect in the last nine months in what it can do,” he said.

Crapp said that Origin saw an opportunity through the Retail 2020 transformation to “create a powerful and simplified experience for our customers but also our agents at the same time.”
“What we’ve been able to do is leverage the capabilities within AWS ecosystem to assist with that, and the tools that are provided within AWS have really allowed us to push our thinking but also what we provide to customers and to agents,” he said.
Crapp said the focus so far had been on taking things that would usually be resolved with an agent – such as organising new utility connections when moving house – and automating them as much as possible.
He said that Origin operated in “a really competitive market”, and had been targeting ways to reduce costs to serve customers, while improving the service it was able to provide.
Origin’s existing contact centre platform, Avaya, had also reached its end-of-life and needed to be replaced.
“Smart IVR was really a key initiative to help enable some of those reductions, but also to help us think differently about how we engage with customers,” Crapp said.
“What Amazon has allowed us to do is to introduce a foundational contact centre capability … but it’s really been underpinning everything we’ve been doing.”
Crapp said Connect is helping to reduce call transfers, speeding up resolution times; free up agents to handle higher-value call types; and introduce a greater degree of self-service to many types of interactions.
Early use cases
Crapp detailed three early use cases for Amazon Connect that formed the basis of a proof-of-concept run in August last year.
One of the use cases tested whether Origin could make it simpler for customers to extend an existing energy plan they were on.
“Usually people need to call up, go through messaging with an agent and talk about the plan that they’re going on,” Crapp said.
The company was able to set this up in Connect to the point that most of the test cohort were able to extend their existing plan automatically.
“Importantly, at the end customers scored the process a nine out of 10 for ease, so [there was] a real willingness among customers to do these simple interactions through this IVR journey.”
The other two test use cases were around digital deflection and smart routing.
“With digital deflection, we really wanted to see what the adoption was,” Crapp said.
“We had some outbound messaging that went to customers, prompting them to update their details, which is also a really common call driver for us. 
“Because we were able to use existing phone numbers for authentication, and then account number and date of birth, they were able to update their credit card expiry. 
“We had 101 unique callers from that correspondence that went out, and we were only targeting 50, which was really successful for us.
“There was a really high level of containment within the IVR as well. Containment refers to keeping people within the journey, not wanting to drop out and speak to an agent.
“We had 53 people out of those 101 unique callers update their expiry details.”
On smart routing, Origin Energy wanted to reduce the number of times a call was transferred between different parts of the contact centre.
“We’re trying to prove out that natural language understanding will help us route calls to the right spot,” Crapp said.
Origin Energy tested this on a cohort of customers calling about moving house.
“We wanted to test if the IVR was able to identify whether it was what we call a simple or a complex move, so are you moving in the next five days, or are you moving in the next day, which is what we classify as a complex move,” he said.
“Customers’ intent was successfully recognised 90 percent of the time. It was really successful and showed that we can route calls in the right way.”
The results of the test cases gave Origin Energy enough to build a business case to deploy Amazon Connect into production.
It did so in November 2019, with additional internal releases/expansions in March and June of this year.
O Dash
Origin Energy’s move to Amazon Connect likely proved fortuitous for the company during COVID-19 as it had already moved agents away from relying on hardware-based telephony.
Agents instead work through an interface called O Dash, short for the Origin Dashboard.

“This is our softphone solution essentially,” Crapp said.
“We’ve been able to tailor the out-of-the-box solution from Amazon into something really authentically Origin.
“We spent a lot of time with our agents talking about what they would need in a softphone experience.”
Through O Dash, the identity of callers is authenticated, transfer history is accessible, and next best actions or topics are also surfaced.
“We’re talking about that as a cross-sell and upsell opportunity for our calls,” Crapp said.
“If we know enough about a customer, we’re feeding in from our Customer Hub, which is essentially a database of information about our customers, about what could be the next best action for those [customers] so agents are able to a) solve a problem but b) also have a conversation with a customer that’s very personalised and unique to them about what other opportunities there are to help serve them.”
Crapp said O Dash is still in its infancy, and its capabilities will be expanded. He said agents had responded positively so far to the dashboard.
“We just interviewed agents on this, and had a really strong response with a plus 15 NPS [net promoter score] from an agent perspective which is amazing, considering the move … to [agents] working from home [during COVID],” he said. 
“This has enabled our agents to not be stuck in the office so it’s also provided a degree of certainty for them around being able to still serve customers but do that from their home, so moving from a hard phone to a softphone has been a huge change in what we’re doing.”
Growing self-service
Crapp said that Origin Energy had extensive future plans for Amazon Connect as an enabler for self-service capabilities.
“There’s a whole bunch of new self-service capabilities and that’s really going to provide customers with a great opportunity to interact with us in ways that they haven’t before,” he said in comments that pre-date the arrival of some of these, such as the Apple Business Chat integration.
Crapp also said that the system is increasingly integrated with other customer systems, such as by SAP and Salesforce, opening up more opportunities to generally serve customers better.
Additionally, Crapp revealed that Origin Energy is working with Amazon’s European teams to create a more Australian voice for the smart IVR.
“We’re working with the [Amazon] Polly [text-to-speech] team in Europe at the moment to really get an authentic Aussie voice. They’re working with us on creating a really authentic voice for the Australian market. So, an Aussie English, Croc Dundee type thing, for those who think all Aussies speak like Croc Dundee,” he said.
AWS named Origin’s ‘preferred cloud’
Also today, Origin Energy named AWS as its “preferred cloud provider” for the separate Cloud 2022 project, formalising migration work underway since 2016.
“The migration to AWS will help Origin achieve its goal to operate 100 percent in the cloud and close all primary data centres by 2021,” AWS said in a statement.
“Origin uses a full suite of AWS services, including data analytics, machine learning (ML), business productivity applications, compute, security, storage, and databases, to access greater insights, drive operational efficiency, and help deliver new services.”
Like other companies that have gone substantially all-in on the cloud, Origin has also set up a cloud academy “training and enablement program designed to provide employees with the skills needed to innovate with cloud and machine learning technologies,” AWS said.
Origin will provide access to training for more than 500 employees, and aims to certify more than 100 by this month.

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Commvault and Microsoft Partner to Deliver SaaS and Cloud Technology Solutions | Tempemail – Blog – 10 minute

Commvault and Microsoft have entered into a multi-year agreement that tightly integrates the go-to-market, engineering and sales of Commvault’s Metallic Software-as-a-Service (SaaS) data protection portfolio with Microsoft Azure – in the hopes of delivering ultimate scale and trusted security with simple SaaS management.
Commvault and Microsoft are bringing together these two technologies – Azure and Metallic SaaS – to meet the need for proven data protection backed by powerful scale and multi-layered security.
According to the companies, Metallic not only enhances the protection of Microsoft Office 365 data in the case of accidental deletion, corruption, and malicious attacks but it also offers a range of additional options from VMware and Microsoft SQL database backup to Endpoint protection.
“Today’s announcement combines two of the best enterprise cloud technologies to simplify and accelerate a customer’s journey to the cloud,” says Sanjay Mirchandani, President and CEO of Commvault.
“This is a new era for Commvault and our direction is clear – help our joint channel partners and customers simplify IT with enterprise-class, proven data protection solutions delivered through SaaS and protected in the cloud. The combination of Commvault and Microsoft truly brings together the most innovative data protection and cloud technologies the two companies have to offer.”
This new phase of the collaboration builds on Commvault’s longstanding use of Azure capabilities including application and data migration, long-term retention, and Azure Blob Storage for its scale, durability and security. The new agreement includes plans to build a SaaS offering of Metallic Cloud Storage on Azure Blob Storage and other deep product integrations with native Azure services.
“Commvault and Microsoft have always delivered trusted technologies to our joint customers, and today’s announcement takes our longstanding relationship to the next level at a critical time for companies to adopt cloud and SaaS technologies,” says Tad Brockway, Corporate VP of Azure Storage.
“Metallic SaaS with Microsoft Azure delivers one of the industry’s most powerful solutions for storing and protecting business-critical data – in the cloud and beyond.”
One of Metallic’s strengths is that it was built in the cloud, using the best of Azure’s native capabilities while leveraging Commvault’s market-leading enterprise technology – the same technology stack that large enterprises have entrusted to protect their mission-critical apps and data.
As part of the agreement, Metallic will be a featured app for SaaS data protection in the Azure Marketplace for public cloud and hybrid IT customers. Commvault will also continue to support choice for customers who request alternative clouds based on business requirements. Metallic Backup & Recovery for Office 365 is now available on the Azure Marketplace.

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Australian Catholic Uni turns analytics onto student wellbeing – Projects – Cloud – Software- Tempemail – Blog – 10 minute

The Australian Catholic University (ACU) has turned its newly united data environment into a data lake to provide a single view of student development.
The data lake uses Microsoft’s Power BI and Azure data platform to support students who may need extra help or who are at risk of dropping out from the university entirely.
ACU found these insights by combining data streams from a number of sources including student management systems and customer relationship management (CRM) tools, the university’s chief information officer and IT director Niranjan Prabhu told iTnews.
ACU was one of five universities to pilot data lake development for a “360 degree view of students” with the Council of Australasian University Directors of Information Technology (CAUDIT), Prabhu said.
He added that the university was keen to bring together different environments from across its nine campuses in Australia and Italy to cater to its growing cohort of over 35,000 students.
“We’re generating and capturing more data than ever before, on an increasingly varied set of data sources, providing us with the opportunity to understand [and] support student success through the student lifecycle,” Prabhu said.
“Effectively managing that lifecycle is the key to excellent learning outcomes and student success.”
Common risk factors include slipping grades, financial stress, and social or environmental factors.
ACU can now identify these patterns in the data along with engagement, participation and attendance data as early warning signs where extra support is needed, whether that be in the form of financial assistance, tutoring or pastoral support.
However, it’s a delicate balance to get that right while respecting students’ privacy, Prabhu said.
“We definitely need to strike a respectful and conscientious balance while achieving the best outcomes for both the student and the university.”
A new assistant
Part of the support plan involves the development of AVA – the ACU Virtual Assistant.
AVA is designed as a “level one service desk one-stop shop” to help the IT support team cope with a large volume of routine enquiries.
The chatbot is powered by Microsoft Azure and uses natural language processing capabilities and integrations with ServiceNow, Microsoft Learning Pathways, Who-bot (a prebuilt Teams bot), and ACU’s COVID-19 FAQ to provide instant answers any time of the night or day.
It came in handy as the university transitioned to remote working due to the coronavirus pandemic.
“[The IT team] weren’t flooded with calls about COVID because of the bot,” Prabhu said, with no calls left waiting for extended periods thanks to AVA’s rapid responses.
“Furthermore, when interacting with our chatbot, if the staff member requires further assistance, there is the option to seek help via handover to a live chat or log a service ticket through ServiceNow.
“This means staff are fully supported no matter their issue.”
Additional capabilities such as voice activation are planned for the future to improve the user experience, especially for members of the ACU community living with a disability.
Importantly, the effort expended to develop a robust and unified data environment and remote operations during the pandemic will speed up work on future projects.
“The foundations are there to build on all the new digital footprints when initiating new projects, meaning faster turnaround [times] and more productive work,” Prabhu said.

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Optus commits to digital core upgrade – Cloud – Software – Telco/ISP- Tempemail – Blog – 10 minute

Optus is set to upgrade its core business systems to SAP’s S/4 HANA, creating a “digital core” that could help it enable new capabilities at the edge like predictive maintenance for cellular towers.
The telco said in a slide deck that it would move from SAP’s ERP central component (ECC) to S/4 HANA.
It did not reveal a timeline for the migration, though it appears to be early in the process, having spent part of last year refining its engagement model with SAP and workshopping innovation opportunities that could be included within the overall scope of work.
An Optus spokesperson declined to comment.
“Optus has expanded into a variety of mission critical cloud services and is also moving to digital core with SAP S/4 HANA,” it said in the slides.
“The digital core, powered by SAP, will also provide seamless integration with cloud and other peripheral products to enhance the customer experience.”
Optus indicated the transition to 5G – and eventual operation of 5G at scale – had made “modernisation” of its core IT platform necessary.

The telco also had customer experience (CX) ambitions that it wanted to fulfill, and indicated on an architecture diagram that SAP CX is part of the “future scope” of work.
In addition, it plans to deploy SAP integrated business planning (IBP) and SAP Ariba sourcing and contracts to aid planning around its supply chain.
The initial scoping work performed last year involved “ bringing together a lot of moving parts from SAP to put together an all-encompassing roadmap … to provide a future-proof IT platform that can enable their business transformation,” the slide deck stated.
“One of the other key objectives was to also to ensure ongoing value realisation from existing investments and assets while the new foundation is put in place.”
Also of interest in the slide deck is that it lays out a series of mostly cloud-based products that Optus is said to have evaluated as part of the process so far.
These include SAP blockchain applications and services – the use case is described as “connecting devices and security to prevent counterfeiting”; and SAP IoT and augmented analytics, used to “evaluate early warning signs and predictive maintenance for core infrastructure (towers) and associated analytics”.
Optus declined to elaborate on either use case or the status of the evaluations.

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EU throws new rule book at Google, tech giants – Cloud- Tempemail – Blog – 10 minute

Exasperated by its failure to loosen Google’s market grip, despite more than US$8 billion in fines, the European Union is lining up new rules to level the playing field for rivals.
And just as its landmark privacy law became a global model, the EU’s new regulations could become a template for governments around the world looking to rein in Google, Apple, Amazon and Facebook.
Driven in large part by a conclusion that multiple antitrust actions against Google have been ineffectual, the EU’s new strategy aims to lay down ground rules for data-sharing and how digital marketplaces operate.
“It is indeed to prevent a situation like the ones we have had with the Google cases so that we still would have competition,” the EU’s digital chief as well as its top antitrust enforcer Margrethe Vestager told Reuters last month.
Google did not respond to a request for comment. A person close to the firm said the EU legislative push was clearly driven in part by the cases against it.
For despite action for anti-competitive conduct related to Google’s search engine operations, its Android mobile operating system and its advertising business, antitrust enforcers and rivals say they have yet to see more competition.
So as US antitrust enforcers prepare yet another possible case against Google, the EU’s Digital Services Act (DSA) could instead force big tech firms to offer smaller rivals access to data on reasonable, standardized and non-discriminatory terms.
“This is another sign (of) the EU strengthening its leadership in enforcement in these markets and a number of other national competition agencies are following its lead,” said law professor Ioannis Kokkoris at Queen Mary University of London.
Some critics worry that the wide-ranging new powers may enable regulators to bypass standards set by EU courts and mix up competition law with politics.
Google is not the only company in the EU’s crosshairs.
Another provision targeting unfair contractual terms and practices could affect Amazon and Apple, with the former being investigated for its dual role as a marketplace for merchants and as a competitor, following complaints from traders.
Apple is also the subject of four EU antitrust investigations after Spotify complained about alleged unfair curbs placed on rivals to its Apple Music streaming service and the 30 percent fee for using its in-app purchase system.
An e-book rival also faces similar grievances.
On Wednesday, Apple said it had no comment beyond what it said when the EU launched investigations into its App Store and Apple Pay last month and comments by the head of its App Store in Europe who said that the company is not dominant in any market and also faces numerous rivals.
Amazon declined to comment.
Meanwhile, online platforms may also have to do more to take down harmful content and products under the EU plans.
The DSA specifically takes aim at internet advertising businesses that profit from disinformation or false advertising claims, a clear shot at Facebook, which faces an advertiser boycott over its content policies on hate speech.
“We support the introduction of a harmonised EU framework for content regulation and we support regulation of illegal and harmful content in the EU,” a Facebook spokesman said.
The proposed new rules reflect a growing recognition that governments need new powers to deal with tech giants, Alec Burnside, a partner at law firm Dechert who has advised several of Google’s competitors in the EU antitrust cases, said.
“The general conclusion is that antitrust and regulation both have a role. Antitrust may need to sharpen its tools, but regulation is going to be complementary,” Burnside said.
Vestager may also bolster her antitrust playbook by adopting a tool similar to one used in Britain that allows officials to investigate a market and order changes to business practices, without proving any wrongdoing.
Regulators on both sides of the Atlantic regularly share information, although often take different actions based on their respective market conditions and legal regimes.
So while the US Department of Justice investigates big digital technology firms, and is widely expected to bring a case against Google, the tech industry is expected to lobby hard to water down the EU rules, which are in the consultation phase.
Tech lobbying body CCIA in its submission to the Commission on the DSA said any new obligations should be achievable and proportionate to known risks.
Observers expect the rules to be adopted in some form after Vestager delivers a final draft before the end of the year.

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Consumer Data Right for banking goes live – Strategy – Finance – Cloud – Software- Tempemail – Blog – 10 minute

Australia’s ‘big four’ banks have today gone live with the first phase of the national open banking scheme known as consumer data right (CDR), giving customers greater control over their own data.
Individual customers of the big four can now request their bank share their data for deposit and transaction accounts, as well as credit and debit cards, to other banks and fintechs accredited by the Australian Competition and Consumer Commission (ACCC).
While there are only two accredited data recipients at the time of launch, the ACCC said a further 39 providers have already started the process to become accredited and securely receive customer data.
Data from home loans, personal loans, investment loans and joint accounts will be added to the scheme from November 1.
Legislation mandating the introduction of the CDR cleared the Senate in August last year.
It following a concerted effort by the Productivity Commission and the ACCC to exert pressure on the banking, telecommunications and utilities sectors by letting customers more easily port their information between suppliers in order to access better deals.
“The Consumer Data Right gives consumers control over information banks already collect about them,” ACCC commissioner Sarah Court said in a statement.
“Importantly, from today, it allows consumers to share that data with other businesses, such as fintechs, that may be able to provide them more personalised services and competitive offers.”
The launch of the scheme was largely welcomed by banks, and was described by Australian Banking Association chief executive Anna Bligh as a “watershed moment for competition in the banking industry”.
“This is a great achievement by the major banks. Despite moving the majority of their workforce to work from home and processing unprecedented numbers of customer queries and loan deferrals as a result of COVID-19, the banks have stayed on plan and delivered open banking and ensured the data will start to be shared from today,” she added.
Rachel Slade, personal banking group executive at NAB, said that CDR is about more than just smooth data transfers.
“We’ve invested heavily in our technology foundations and in our people to build a great customer experience that has been focused on ensuring the safety and security of customer information,” Slade said.
NAB has been working with Amazon Web Services (AWS) to develop a secure open banking API for customers to transfer data between institutions, AWS A/NZ commercial sector managing director Adam Beavis said.
AWS also worked with Frollo, one of the two fintechs accredited at the launch of CDR, Beavis added.
However, Slade added that “it will take time for customers to develop familiarity, trust and understanding in using open banking”.
“We’re continuing to prepare for future phases that will allow our customers to share more of their data, should they choose to do so,” she said.
“We will continue to invest in the open banking regime as future phases are developed and new customer experiences are released, while ensuring that speed is not prioritised over safety.”
CBA similarly highlighted the increased security of data transfers using open banking.
“The investment in open banking will allow a well regulated and secure framework for the sharing of customer data in Australia and a substantial improvement over other, unsafe practices,” CBA’s group executive of retail banking services Angus Sullivan said, echoing calls from the bank’s CEO Matt Comyn to scrap the controversial practice of screen scraping used by a number of fintechs.
Westpac’s acting CEO, Richard Burton said the increased security and transparency would also enhance consumer confidence.
“We have been working hard throughout the entire process to ensure the system is robust and secure for customers,” he said.
“Enhanced data sharing will give customers more confidence they are getting the best deal, and help make it easier to find the best value service that meets their needs.”

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