Microsoft and Genesys partner to launch new cloud service for contact centres- Tempemail – Blog – 10 minute

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Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys Engage, running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.
Genesys Engage on Microsoft Azure will be available in late 2020. To accelerate adoption, the companies are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market strategy. Customers will benefit from a streamlined buying process that puts them on a clear path to the cloud.
With its multi-tenant architecture, Genesys Engage on Microsoft Azure gives customers the ability to innovate faster and improve their business agility. In addition, by running the Genesys customer experience solution on this dependable cloud environment, enterprises will be able to maximise their investment in Microsoft Azure through simplified management and maintenance requirements, centralised IT expertise, reduced costs and more. These solutions make it easier for enterprises to leverage cloud and artificial intelligence (AI) technologies so they can gain deeper insights and provide tailor-made experiences for their customers.
Nemo Verbist, senior vice president of Intelligent Business and Intelligent Workplace at NTT Ltd., one of the top five global technology and services providers for the world’s largest enterprises and a partner of both Microsoft and Genesys, sees great value in the partnership. Verbist said, “Many of our customers have standardised on Microsoft solutions, and Genesys Engage on Microsoft Azure gives them an additional opportunity to take advantage of their investment. Together, these solutions provide enterprises a secure and powerful foundation to communicate with their customers in creative and meaningful ways.”
“Large contact centres receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience,” said Kate Johnson, president, Microsoft U.S. “By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure, and scalable platform.”
“We are thrilled to give large enterprises the opportunity to run their mission critical customer experience platform in the cloud environment they already know and trust — Microsoft Azure,” said Peter Graf, chief strategy officer of Genesys. “Together, we’re making it simpler for even the most complex organisations to transition to the cloud, enabling them to unlock efficiencies and accelerate innovation so they can build deeper connections with customers.”
The companies are also exploring and developing new integrations for Genesys and Microsoft Teams, Microsoft Dynamics 365 and Azure Cognitive Services to streamline collaboration and communications for employees and customers. More information will be released about these upcoming integrations later this year.

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Google’s Cloud AI Is Now Gender-Bias Free!- Tempemail – Blog – 10 minute

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That’s the problem with Artificial Intelligence. Intelligence is impressively recreated but invoking emotions in the tool is a far cry.  
Google just announced that its Cloud services that use an AI tool would no longer be labelling people based on their gender. An AI tool identifies the gender of an individual by labelling images of the person as ‘man’ or ‘woman’. While this is a training method for machine learning models, Google is doing away with it to avoid gender bias. 
In an email sent to the company’s developers, the company said it will be changing the Cloud Vision API tool. This tool uses AI to scan through images, analyse and identify faces, landmarks and anything else that is recognizable. For humans, however, the tool will not identify gender anymore, instead, it will be labelling the image as ‘person’. 
AI tools have often been criticised when used for facial recognition technology as they are not able to correctly recognize people that are transgender or out of the normal gender norms. Some tools have found it challenging to recognize people of colour as well.
There have been multiple cases of AI tools wrongly identifying people’s gender and also creating a bias once identified. Google faced major backlash in 2015 for its AI tool used in Google Photos. The tool was identifying the person’s black friends as ‘gorillas’. To avoid this, Google blocked the AI tool from identifying gorillas but that’s all that was done. 
Nevertheless, by 2018 Google released its AI principles and one of the principles focused primarily on removing bias, oversight and any other ethical issue that could arise with AI. 

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Qld police get new powers to access cloud-based evidence – Cloud – Security- Tempemail – Blog – 10 minute

Queensland has passed new laws that subject cloud-based data to the same information access powers currently used by law enforcement agencies to access physical storage devices.
The Police Powers and Responsibilities and Other Legislation Amendment Bill 2019 passed into law on Thursday, amending the state’s Police Powers and Responsibilities Act 2000 (PPRA).
The bill clarifies existing “access information” powers afforded to police so that “any information accessible on, or via, a storage device” can be lawfully obtained under warrant.
Access information powers allow police to compel individuals to hand over passwords or encryption codes to gain access to and obtain data from electronic devices.
The powers can also be used to require individuals to provide assistance in the form of a swipe pattern or fingerprint so that police can gain access to an electronic device.
But up until now, police have been unclear on the extent of their powers when it comes to cloud services, which are increasingly used to manage and promote criminal activities.
“While the storage of incriminating information on traditional storage mediums, such as: computers; laptops; hard disk drives; and memory sticks is captured under existing laws, the use of cloud services is not clearly outlined within existing legislative definitions,” the bill states.
The government puts this down to ambiguity around the “term ‘stored’ as it relates to ‘information’ and uncertainty over the “scope of information accessible in cloud services”.
“Due to the lack of a definition it is unclear whether access information powers in the PPRA allow police to access password protected information through device applications such as Facebook and Instagram or email accounts such as outlook.com and gmail.com.”
“The Bill makes amendments to resolve this ambiguity and to make it clear that any information can be accessed (within the terms of the judicial order) on or through an electronic device.”
It does this by substituting terminology in existing laws that “refers to ‘stored information’ or ‘information stored’ with ‘device information’ to make it clear that any information, (albeit limited by the terms of the judicial order), can be accessed on or via a digital device”.
This includes information available on social media, instant messaging services and email, as well as “other information that may be accessible in the cloud/internet”.
The bill, which law Queensland enforcement agencies have been calling for for years, brings the state into line with the Commonwealth, NSW, Victoria and WA.
All four jurisdictions refer to the ‘access of data’ instead of ‘information stored’, giving offers access to data that is reachable from devices, even if it is not physically located there.
While largely supported by stakeholders, the Queensland Law Society is “strongly opposed” to the bill because of the “enormous implications for privacy and commercial confidentiality”.
“The bill grants police officers extraordinarily broad powers to pry into the private affairs of people who are not suspected of any offence, and into matters beyond the scope of any suspected offence under investigation,” its submission [pdf] states.
But introducing the bill last September, police minister Mark Ryan said the bill was intended to make the act’s provision “sufficiently broad to ensure that, no matter how incriminating evidence is contained on or through a device, it can be lawfully accessed”.
“Whether evidence of crimes is stored physically on a device, in the cloud, in email accounts or in social media applications, police and commission officers will have access to the evidence upon meeting existing criteria,” he said at the time. 
On Thursday, Ryan said the new powers would give police the tools to help investigate illegal activities such as child abuse, sexual assault, terrorism and cybercrime.
“The world has changed and we are changing the law to meet new challenges,” he said, adding that criminals were using platforms like Facebook and Instagram to hide evidence.
“I commend the Queensland Police Service for recognising and identifying the changes we have introduced.
“I am pleased that the government and the Parliament has taken the steps to give police the powers they need to target those who would do harm to the community.”

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Microsoft to invest US$1.1 billion in Mexico over next five years: Nadella – Cloud – Hardware- Tempemail – Blog – 10 minute

Microsoft Chief Executive Satya Nadella said the technology giant will invest $1.1 billion in Mexico over the next five years, according to a promotional video released by the Mexican government on Thursday.
Nadella said the investment is “focused on expanding access to digital technology for people and organizations across the country.”
Microsoft will build a new data center to deliver “client services to help every organization to really get an advantage and drive digital transformation,” added Nadella, who met with Mexican President Andres Manuel Lopez Obrador last year.
The U.S. company will also invest in training labs and skills programs, Nadella said.
Lopez Obrador, speaking during his daily morning conference, said the investment showed Mexico was an attractive investment destination, touting a strong local currency, stable inflation, and prudent debt management by the government.
The leftist president has faced criticism his government’s policies have turned off local and foreign investors, which contributed to the economy last year contracting 0.1 percent in Mexico’s first annual decline in a decade.

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Sarvajal ensures cloud, IoT enabled timely and quality water supply- Tempemail – Blog – 10 minute

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Anuj Sharma, Chief Executive Officer, Sarvajal
The availability of pure drinking water is a major challenge in India, especially in rural areas. Usually, when technology is associated with the water quality, it is construed as purification technology. On the other hand, Information Technology (IT) can also be a game changer. It has been proved by Piramal Water (Sarvajal), a social foundation of the Piramal Group working in the area of providing clean drinking water in the far flung areas of India. In a nutshell, the foundation has a setup of water purification machines across India. At times in the same premises or at a distance of few kilometres, the water is then transported to over 1700 water ATMs deployed by Sarvajal at various locations. The citizens can then fetch water using an ATM card, which can be used at any ATM operated by Sarvajal.
IT plays a multifaceted role and has an impact on the entire canvas of water delivery to the ATMs. “The role of IT begins with whether the water got produced or not on any given day. If yes, then how much? Followed by the water quality check done through sensors and finally, tracking the volume of water delivered to the ATMs,” explained Anuj Sharma, Chief Executive Officer, Sarvajal.
What Core Banking Solution (CBS) is to a bank, Sarvajal enterprise management system (SEMS) is to Sarvajal. It’s a central system to overview the purification and the dispatching system (ATMs). A platform solution with login controls. “We also work with state governments and they have also been provided with similar login controls, which help them track the data of the machines they own,” informs Sharma. It also includes the real time tracking data from the purification machines and the water dispensing ATMs. There is an embedded control unit in the water ATM and the purification system, which connects it with the cloud enabled backend system, which pools the water related data – transactions, quality, volume, etc.
Every purification touch point has five to nine sensors based on the purification technology being used. At times, there are technologies that sense the water pressure, while some technologies doesn’t require water pressure to be measured.
In a water ATM, there are four sensors, which includes, among other factors like water quality, volume and flow, tracking the charging of the solar panels, which power the ATMs. In the winter season in the hilly areas, when the sun light is scanty, the solar battery has to be charged and changed frequently. The sensors track the chargers and suggest the replenishment cycle.
The IoT enables in proactive and predictive maintenance of the purification machines and water ATMs. “It tracks water volume, quality and transactions which also means revenue tracking for us,” says Sharma. It leads to supply assurance and thus better customer relationship management. The water available in the ATM is checked using sensors and when it reaches the threshold, the cloud enabled system intimates the concerned person in the locality and the water delivery truck is delivered before the water runs out in the ATM.
This model has proved itself in a calamity based scenario in 2016 in Shimla. “The water grid got compromised and as a consequence, few people got hospitalised and there were people who lost their lives too. The then additional chief secretary interacted with me and asked for a solution. My recommendation was to send SMSes to the ATM card holders in that area, who were registered with Sarvajal, to inform their neighbours to use the Sarvajal ATMs for free (20 litres per family) for one month. This move got effected in just two hours sitting at the Ahmedabad control centre of Sarvajal. We submitted the water volume consumption logs and the state Government paid us for the water bills,” narrates Sharma.
Sarvajal has extrapolated this model for a water pipe model too. The foundation partnered with the Jal Shakti mission of the central Government to monitor IoT based water tracking mechanism at the village level on a pilot basis in Gujarat, Assam and Bihar.

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ASX Aussie tech index launches today – Finance – Cloud – Hardware – Networking – Software – Storage- Tempemail – Blog – 10 minute

Australia will finally get its own official index of publicly listed technology companies trading on the now thoroughly virtualized floor of the Australian Securities Exchange, with ratings agency Standard and Poors today launching the much awaited S&P/ASX All Technology Index.It is understood the highly anticipated index, that many investor expect will effectively become the NASDAQ of the southern hemisphere, will initially consist of a basket of around 46 constituent stocks, including the so-called WAAAX basket – WiseTech, Afterpay, Appen, Altium and Xero.The launch of the S&P/ASX All Technology Index is a momentous day for the local technology sector that has for the two decades arguably struggled to spark the interest of institutional and retail investors addicted to minerals, banks and telecommunications.The creation of the All Technology Index will also go some way to eliminating the economically debilitating cultural cringe that Australian technology purchasers, especially in software, have historically exhibited, shunning local product as too risky in favour of multinationals like SAP, Oracle and IBM.While companies like Wisetech (previously known as Cargowise and Eagle Datamation International) have grown gradually to become multibillion dollar ASX-listed enterprises, there have been some notable misses for the local market.They include Atlassian which floated in the US because it was able to attract a more patient and technology savvy class of investor able to understand the fundamental underlying value of the company rather than small cap chasers looking for a speculative hit.While not all ASX listed tech companies will make the initial cut – there are thresholds for market capitalisation, liquidity and stocks will need to have been listed for at least three months – there are some prime suspects about who the club will initially include.Brisbane headquartered software powerhouse Technology One looks a sure bet for inclusion, as well as Data#3, Reckon, Bravura and Objective Corporation.A key differentiator for the local All Technology Index is that it will not include telcos, primarily because the size of those companies would otherwise distort what’s supposed to be a discrete index.Which does rather beg the question as to what is a tech stock – and what isn’t? While software is fairly straightforward it’s still a little unclear as to if and how platform type stocks will be treated: think Webjet, SEEK, Freelancer.com, Computershare.Then there’s specific sectoral technology plays: think Electro Optic Systems (space junk and robot guns) or Redflex (red light and speed cameras).And then so called Fintechs – there is a legitimate question as to whether Afterpay is a tech company or essentially just an unsecured credit broker.And then there’s the question of whether the ASX will make the cut itself now it’s in the distributed ledger and data analytics as a service venture.What is known is tech stocks have been the fastest growing of all the ASX’s sectors over the last 5 years.Local ASX veterans and serial entrepreneurs say the creation of the S&P/ASX All Technology Index is a good thing.Gary Cohen, who was instrumental in the listing of Commander and IBA Health (later iSoft) and is now chief executive of Invigor Group said more business community focus on the Australian tech sector was a good thing.“We have a very big group, a tech community here, but people have had to go offshore,” Cohen told iTnews, adding that Australia had previously lagged other countries backing their own tech industry.Cohen also cautioned that despite some standout tech stocks rising here, the local market was somewhat polarised, with institutional investors still shunning smaller early stage companies if they were not cash flow positive.Cohen said the companies that had done well on the ASX usually had overseas support in termns of their market, like WiseTech, that had a big international customer base.

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Cloud And Networking Certification Training ~ Get 97% OFF – Tempemail – Blog – 10 minute

Cloud computing and networking are two of the most significant areas of growth in the IT business. Companies need engineers who can maintain distributed software and keep the company connected.
If you want to work in either niche, the Essential Cloud & Networking Certification Training Bundle offers 93 hours of essential knowledge. You can pick up all 5 courses now for only $39.99 via the THN Store.
This bundle focuses on the key skills and certificates the technical recruiters are currently looking for. It would be best if you came away with the knowledge to ace top exams, and the experience to handle real-world challenges.

First up, the CCNA Routing & Switching Training helps you master Cisco networks. Professionals with these skills earn around 9% more on average.
The AWS Certified Solutions Architect (Associate) covers the most popular cloud computing platform, showing you how to design, configure, and optimize cloud software. Implementing Microsoft Azure Infrastructure Solutions looks at similar skills on the other big platform.
This bundle also gives you access to Graphical Network Simulator-3 (GNS3) Training, which helps you gain experience in a digital environment. You also get a crash course in Microsoft Excel.
Each course includes a certificate of completion, and you get one year of unlimited access.
Worth $1,957 in total, the training is now only $39.99 with this bundle.

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84% of Indian respondents say security concerns restrict their organization’s adoption of public cloud- Tempemail – Blog – 10 minute

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Barracuda, a trusted partner and leading provider of cloud-enabled security solutions, today released key findings from a report titled ‘Future shock: the cloud is the new network’. Commissioned by Barracuda, the research surveyed APAC, EMEA and US based IT decision makers to capture their experiences with and attitudes about moving infrastructure to the public cloud, concerns restricting adoption, and the security and networking solutions being implemented to overcome them.
The survey includes individual contributors, and team managers with responsibility for or knowledge of their organization’s cloud infrastructure. They came from organizations of all sizes and across a broad range of sectors.
Overall, the study indicates that while adoption rates for public cloud continue to grow, security is still the number one roadblock, which is understandable considering the volume and variety of threats organizations face today.
Highlights from the report include:
Organizations are moving infrastructure to public cloud

On average, organizations currently have 57% of IT infrastructure running in the public cloud
Respondents expect to see an estimated 74% of IT infrastructure running in the public cloud in five years, while APAC Organizations currently are at 46% and expect an estimate of 73%

 Security is the No. 1 concern restricting faster adoption of public cloud.

84% of respondents say security concerns restrict their organization’s adoption of public cloud
Security concerns include the security of public cloud infrastructure, the impact of cyber-attacks, and the security of applications deployed in public cloud

Integrations/network is the No. 2 concern with public cloud adoption.

Concerns include integrating public cloud with legacy technologies, better integration with private cloud, and enhanced integration with on-premises infrastructure

Secure software-defined wide area network (SD-WAN) fully integrated into public cloud is the solution of choice

38% of respondents have already deployed SD-WAN, with another 41% either in the process of deploying or expecting to deploy within the next 12 months
 SD-WAN is being used by more than half of those who have added security to their public cloud
In APAC region only 26% have deployed SD-WAN and 34% are in the process of deploying SD-WAN

As more IT infrastructure moves to public cloud, cloud providers will offer more native network capabilities, and public cloud will expand to include more network functionality. The vast majority of organizations need their security vendors to offer advanced security and cloud connectivity tightly integrated with the major cloud platforms.

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Myntra accelerates its digital transformation journey with Microsoft Cloud- Tempemail – Blog – 10 minute

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Myntra, Indian eCommerce giant for fashion and lifestyle has partnered with Microsoft to accelerate its digital transformation and offer an unmatched experience to its customers. Leveraging Microsoft Azure, Myntra is focused on innovation, speed, and agility to strengthen its leadership position even further.

“As we accelerate our business and grow our value, the ability to scale our technology in a secure environment to accommodate this growth is critical,” said Amar Nagaram, CEO, Myntra. “The Microsoft Azure platform provides our teams the ability to deliver innovative and personalized capabilities for our customers with speed supported by a strong depth of technology expertise from the Microsoft team.”

Myntra has worked closely with Microsoft to migrate its platform – from supply chain management to inventory to site capabilities – to Azure for trusted, always-on, hyper-scale and cost-effective computing. These critical capabilities support its entire portfolio of 7,00,000 styles from more than 3,000 international and domestic brands available on its store. Myntra is now in a position to offer a seamless and personalized experience for customers as they shop across its portal both from their personal computers and mobile phones.
The elasticity of Azure is helping Myntra scale rapidly for big spikes that occur routinely during festive seasons. Since the deployment of Azure, Myntra, has recorded a 50 percent rise in orders in the latest edition of its biennial End of Reason Sale.

Anant Maheshwari, President, Microsoft India, “We are thrilled to partner with Myntra to integrate Azure cloud and analytics capabilities in India’s largest fashion e-tailer. The solutions we build together will empower Myntra to be the leading fashion e-commerce experience from India.”

Microsoft Azure supports the company’s engineering and product management teams rapidly develop, deploy and test new capabilities. By building and centralizing its data platform on Azure, Myntra is applying advanced analytics and machine learning to gain a comprehensive understanding of customers and deliver highly personalized products, marketing, and service for them. The company is using Microsoft Power BI to empower its employees to visualize and act on real-time feedback to create the best customer experience and drive the business.

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Amazon’s Bezos pledges US$10bn to climate change fight – Finance – Cloud- Tempemail – Blog – 10 minute

Amazon Chief Executive Officer Jeff Bezos will commit US$10 billion to fund scientists, activists, nonprofits and other groups fighting to protect the environment and counter the effects of climate change, he said on Monday.
Cutting emissions will be challenging for Amazon. The e-commerce company delivers 10 billion items a year, has a massive transportation and data center footprint, and has faced criticism from within its own workforce.
Bezos, the world’s richest man, is among a growing list of billionaires to dedicate substantial funds to battling the impact of global warming.
“Climate change is the biggest threat to our planet,” Bezos said in an Instagram post. “I want to work alongside others both to amplify known ways and to explore new ways of fighting the devastating impact of climate change on this planet we all share.”
The Bezos Earth Fund will begin issuing grants this summer as part of the initiative.
“It’s going to take collective action from big companies, small companies, nation states, global organizations, and individuals,” Bezos said.
Counteracting climate change has become a popular cause for US billionaires in recent years, with Microsoft’s Bill Gates, Michael Bloomberg and hedge fund manager Tom Steyer counted among the world’s wealthiest environmental philanthropists. ⁣⁣⁣ Last year, Bezos pledged to make online retailer Amazon net carbon neutral by 2040 – the first major corporation to announce such a goal – and to buy 100,000 electric delivery vehicles from US vehicle design and manufacturing startup Rivian Automotive LLC.
Bezos also said at the time that Amazon would meet the goals of the Paris climate accord 10 years ahead of the accord’s schedule and invest US$100 million to restore forests and wetlands.
Amazon has faced protests by environmental activists and pressure from its employees to take action on climate change.
Amazon workers were among hundreds of employees of big technology companies to join climate-change marches in San Francisco and Seattle late last year, saying their employers had been too slow to tackle global warming and needed to take more drastic action.
Amazon Employees for Climate Justice, an activist workers group, welcomed the Bezos Earth Fund announcement, but said it did not make up for the company’s consumption of fossil fuels and other activities that contribute to climate change.
“We applaud Jeff Bezos’ philanthropy, but one hand cannot give what the other is taking away,” the group said on Twitter.

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