Australian Catholic Uni turns analytics onto student wellbeing – Projects – Cloud – Software- Tempemail – Blog – 10 minute

The Australian Catholic University (ACU) has turned its newly united data environment into a data lake to provide a single view of student development.
The data lake uses Microsoft’s Power BI and Azure data platform to support students who may need extra help or who are at risk of dropping out from the university entirely.
ACU found these insights by combining data streams from a number of sources including student management systems and customer relationship management (CRM) tools, the university’s chief information officer and IT director Niranjan Prabhu told iTnews.
ACU was one of five universities to pilot data lake development for a “360 degree view of students” with the Council of Australasian University Directors of Information Technology (CAUDIT), Prabhu said.
He added that the university was keen to bring together different environments from across its nine campuses in Australia and Italy to cater to its growing cohort of over 35,000 students.
“We’re generating and capturing more data than ever before, on an increasingly varied set of data sources, providing us with the opportunity to understand [and] support student success through the student lifecycle,” Prabhu said.
“Effectively managing that lifecycle is the key to excellent learning outcomes and student success.”
Common risk factors include slipping grades, financial stress, and social or environmental factors.
ACU can now identify these patterns in the data along with engagement, participation and attendance data as early warning signs where extra support is needed, whether that be in the form of financial assistance, tutoring or pastoral support.
However, it’s a delicate balance to get that right while respecting students’ privacy, Prabhu said.
“We definitely need to strike a respectful and conscientious balance while achieving the best outcomes for both the student and the university.”
A new assistant
Part of the support plan involves the development of AVA – the ACU Virtual Assistant.
AVA is designed as a “level one service desk one-stop shop” to help the IT support team cope with a large volume of routine enquiries.
The chatbot is powered by Microsoft Azure and uses natural language processing capabilities and integrations with ServiceNow, Microsoft Learning Pathways, Who-bot (a prebuilt Teams bot), and ACU’s COVID-19 FAQ to provide instant answers any time of the night or day.
It came in handy as the university transitioned to remote working due to the coronavirus pandemic.
“[The IT team] weren’t flooded with calls about COVID because of the bot,” Prabhu said, with no calls left waiting for extended periods thanks to AVA’s rapid responses.
“Furthermore, when interacting with our chatbot, if the staff member requires further assistance, there is the option to seek help via handover to a live chat or log a service ticket through ServiceNow.
“This means staff are fully supported no matter their issue.”
Additional capabilities such as voice activation are planned for the future to improve the user experience, especially for members of the ACU community living with a disability.
Importantly, the effort expended to develop a robust and unified data environment and remote operations during the pandemic will speed up work on future projects.
“The foundations are there to build on all the new digital footprints when initiating new projects, meaning faster turnaround [times] and more productive work,” Prabhu said.

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Amazon to build first robotic Australian fulfilment centre in Sydney – Strategy – Hardware- Tempemail – Blog – 10 minute

Amazon will build its first robotic Australian fulfilment centre in Sydney’s west in a bid to accelerate order processing times and improve the e-tailer’s competitiveness.
The company announced plans for the massive 200,000 square metre facility on Tuesday, which will also be its largest in Australia with “around the same land size as Taronga Zoo”.
The centre, to be located near the Western Sydney Aerotropolis, is expected to create 1500 permanent jobs when completed in late 2021, as well as a further 700 jobs during construction.
It will be the company’s second centre in Western Sydney, allowing it to increase its “capacity to fulfil customers orders”. 
Amazon said the fulfilment centre will be “equipped with the most advanced Amazon Robotics technology”, allowing it to operate 24/7 and store “50 percent more items per square metre”.
The robots will be used to accelerate order processing times by “moving shelves to employees” to reduce how long it takes staff to pick “up to 11 million items” for customer orders.
Amazon Australia operations director Craig Fuller said the centre will more than double the company’s operational footprint in Australia, while improving efficiency for staff and customers.
Premier Gladys Berejiklian said the “construction and operation of this centre will deliver far-reaching benefits for the people and businesses of NSW”.
“With the ability to operate 24/7, the almost 200,000 square metre facility is expected to be the largest ‘fulfilment centre’ built in Australia,” she said.
“It will also be its most advanced, incorporating the company’s latest robotics systems, the first time these will have been deployed in the Southern Hemisphere.”
Amazon currently operates more than 50 robotic fulfillment centres around the world.

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Australian Red Cross unifies digital experience for 270,000 stakeholders – Strategy – Projects – Software- Tempemail – Blog – 10 minute

The Australian Red Cross has automated administrative tasks and provided a unified experience to 270,000 clients, donors, members and volunteers using Dell Boomi’s integration platform.
The move comes as part of a broader shift at the not-for-profit to modernise its IT estate and offer online self-service capabilities, such as the soon-to-be launched MyRedCross customer portal.
Connecting data from disparate core systems and third-party platforms was the first step in being able to develop the platform for Red Cross’ 75,000 regular donors in the first instance, before extending the capability to other clients, donors, supports and volunteers.
“If we don’t have integrated systems, we don’t have accurate or up-to-date data on which to base business decisions, and therefore can’t provide a personalised experience for our stakeholders,” Red Cross chief information officer Veronica Frost said.
“We offer so many services across Australia, it’s important we’re able to tailor our communications to the needs and interests of each person that is engaging with us.
“Personalisation leads to better experiences, but in order to personalise, we first needed to digitalise our operations.
“This meant connecting all our various systems so we could have a holistic view of our customers based on all the data available to us.”
Boomi was selected as the integration platform due to its “low-code”, drag-and-drop GUI, avoiding complex point-to-point integrations that would have required ongoing maintenance.
The MyRedCross project included the integration of EpiServer, Pivotal CRM, Okta identity management, InTech address validation, and Campaign Monitor marketing automation systems to produce a consistent and accurate data environment,
Further systems will be added from third parties and fundraising partners after the portal goes live early in the 2020-21 financial year.
One such integration will be the connection of point-of-sale terminals to the charity’s finance systems to handle in-store donations.
Multiple human resources systems will also be connected to maintain consistent employee and volunteering records and enable onboarding procedures to be automated.
Frost said the new portal will help the not-for-profit “make the most of [its] donor dollars” and direct resources to the community, rather than being wasted on overhead expenses.
“Boomi not only simplifies our integrations and the maintenance of our back-end infrastructure, it also enables us to streamline how we communicate with our stakeholders and will automate administrative tasks like employee and volunteering onboarding.
“Every dollar we can save from these tasks is another we can give back to the community through our various services.”
A cleaner data environment will also support future digital initiatives by speeding up foundational work, Frost added.
“It’s a high priority for us to be a digital organisation and deliver digital services to our clients.
“Access to consistent, accurate, and up-to-date data is absolutely pivotal to our digital transformation efforts, and Boomi is a central part of delivering connected experiences to all our end users.”

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WA Police CISO named first Australian Cyber Collaboration Centre CEO – Strategy – Security- Tempemail – Blog – 10 minute

WA Police’s first-ever chief information security officer Hai Tran will leave the force after almost five years to become the Australian Cyber Collaboration Centre’s inaugural CEO.
South Australian Premier Steven Marshall and Minister for Innovation and Skills, David Pisoni, announced Tran’s appointment on Monday ahead of the centre’s official launch next month.
The centre, backed by a $8.9 million investment from the state government, will support startups and other businesses to launch new cyber products and services.
Located at Adelaide’s Lot Fourteen innovation precinct, the centre – or A3C – will include a training academy and cyber testing range to test solutions in a secure environment.
Tran, who will take up the role on Wednesday, comes to the centre with 15 years experience in IT, risk management and governance from the private and public sectors.
Before joining WA Police in August 2015, he spent three years as the head of the Australian arm of Coptercam and four years as the CISO at Curtin University of Technology.
He also previously worked at the federal Department of Finance, Macquarie Telecom, and security services company CyberTrust.
Tran will lead the centre alongside its board, which includes AustCyber chief Michelle Price and CyberCX chief strategy officer and former national cyber security advisor Alastair MacGibbon.
Marshall said Tran, along with the “highly credentialled board”, will “bring together industry, education and research institutes and entrepreneurs from around the world to collaborate”.
“South Australia is now driving the growth of Australia’s cyber industry, creating high-tech jobs and generating significant interest from interstate and overseas,” he said in a statement.
He said the centre was particularly important following COVID-19, which has created further awareness of cyber security and resilience for the business community.
A3C chairman Kim Scott said the centre would “use local cyber capability wherever possible”, as well as seek out capability from internationally recognised organisations where “gaps” exist.
On LinkedIn, Tran said he was “sad to leave [the] WA Police Force after five years” and paid tribute to his former colleagues.
“It was highly satisfying to contribute to the community of WA. I wish to thank my former team for their support and outstanding achievements.”
A3C has been established in collaboration with industry, including BAE Systems, Optus and Dtex Systems, as well as academia and government.

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Foreign actors targeted Facebook users during Australian 2019 election, thinktank finds | Australia news- Tempemail – Blog – 10 minute

Financially motivated actors from Kosovo, Albania and the Republic of North Macedonia used nationalistic and Islamophobic content to target and manipulate Australian Facebook users during the 2019 election, according to analysts from the Australian Strategic Policy Institute (ASPI).
Ahead of public hearings on Monday scheduled by the Senate’s select committee on foreign interference through social media, a submission from ASPI says it has found influence operations relating to Indonesia’s West Papua independence movement, Kashmir, and People’s Republic of China operations targeted at various political dissidents and the anti-extradition protests in Hong Kong.

“In the case of the Hong Kong protests, social media actions have ranged from vitriolic attacks on Twitter, to targeted harassment of key protest organisers including posting their personal details online to intimidate and deter,” the submission says.
It also points to a Guardian Australia investigation that uncovered a social media operation run from Israel that used divisive Islamophobic content “to steer Facebook audiences to revenue-generating content farms”.
“These activities have the potential to skew Australia’s political discourse, influence voting behaviour and affect electoral outcomes,” the thinktank warns.
The Senate inquiry was established last year to investigate the risks posed to Australia’s democracy by foreign interference through social media platforms including Facebook, Twitter and WeChat.
ASPI will give evidence to the inquiry on Monday and the committee will also hear from witnesses from the Stanford Internet Observatory which has studied interference operations from China and Russia. Both ASPI and the Stanford Internet Observatory have had access to a database created by Twitter to enable research around disinformation, and have published analysis.
The Labor senator Jenny McAllister, who is chairing the probe, has warned foreign interference through social media platforms represents a threat to democracy. She told Guardian Australia the first hearing of the committee would focus on gathering evidence about what has happened during the coronavirus crisis, both in Australia and internationally.
“The reason for that is Covid-19 has produced very significant social and economic disruption, and for malign actors that crisis obviously presents an opportunity to exploit, and that has been the case during the pandemic,” McAllister said.
“We need to identify the nature of the interventions during that period, the nature of the actors who have been involved, and the impact of those interventions. The thinking around that is this is an opportunity to demonstrate in a concrete way what has happened in a discrete period of time and to use that case study to illuminate the broader problem.”
She said regulatory remedies would ultimately be needed to counter the threat, but other strategies would also be required to help the public spot interference operations by malign actors.
The home affairs department has warned in a separate submission that foreign interference activity against Australian interests is occurring at an “unprecedented scale” and says measures to help people identify fake news could be one of the potential responses to defending sovereignty.
The foreign affairs minister, Marise Payne, used a major foreign policy speech last week to warn about the dangers of disinformation – a challenge she said was highlighted during the Covid-19 pandemic, when false information had the potential to cost lives.
Payne pointed to last week’s report issued by the European Commission that concluded Russia and China had carried out targeted disinformation campaigns “seeking to undermine democratic debate and exacerbate social polarisation”.
She said Twitter had disclosed the following day that more than 32,000 accounts had been identified as state-linked information operations which the company attributed to China, Russia and Turkey.
Australia would resist and counter efforts at disinformation, Payne said, “through facts and transparency, underpinned by liberal democratic values that we will continue to promote at home and abroad”.
China has hit back at the criticism from Australia. At a press briefing in Beijing last Wednesday, the Chinese government spokesman, Zhao Lijian, accused Australian officials of undermining international efforts to combat the virus.
But ASPI warns that China is “leaning into Western social media platforms in order to shape the information environment”.

“Its ambassadors, embassies, state media but also state-owned enterprises exploit the affordances of Western social media platforms – Twitter in particular – to which the Chinese population does not have access as a result of direct censorship,” the submission says. “This allows the Chinese Communist Party (CCP) to proactively shape the information environment in the west, while tightly controlling that of their own population.”
The submission notes that the Chinese government’s censorship of coronavirus content on Chinese-language social media platforms “may have limited the population’s capacity for disease prevention, yet the reach of CCP officials and state media on western platforms allows the CCP to shape the narrative around its response to the outbreak in ways that favour its model of political power, obfuscate the origins of the virus and critique the responses of other governments”.
ASPI recommends several responses to limit opportunities for malign actors to thrive in the social media ecosystem. It says social media companies should be required to make their content moderation policies and enforcement actions transparent.
It says the Morrison government should consider creating an independent statutory authority that is empowered to observe and report on how the incentives, policies, algorithms and enforcement actions of social media platforms are operating, “with the ultimate goal being to maximise benefits and reduce harm for society and its citizens”.
It also suggests government funding of civil society groups that can provide “the in-depth publicly accessible research and tools to discover, track and make transparent and therefore deter malign influence operations”.

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Australian cyber attack not ‘sophisticated’ – just a wake-up call for businesses, experts say | Technology – Blog – 10 minute

The “sophisticated state-based” cyber-attack Australian prime minister Scott Morrison has warned about is not particularly sophisticated, according to experts, but serves as a wake-up call for businesses to keep their systems patched and secure, and to remain alert.
On Friday morning, Morrison announced Australian government agencies and businesses had been targeted by a “sophisticated state-based cyber actor”.
“This activity is targeting Australian organisations across a range of sectors, including all levels of government, industry, political organisations, education, health, essential service providers and operators of other critical infrastructure,” he said. “We know it is a sophisticated state-based cyber actor because of the scale and nature of the targeting and the tradecraft used.”

According to the threat advisory released by the Australian Cyber Security Centre, the so-called copy-paste compromises are nothing new – exploiting vulnerabilities in Telerik UI and several other services like Sharepoint, Microsoft Internet Information Services and Citrix where those businesses and departments had failed to patch to prevent the vulnerability being exploited.
When those have not been successful, the state actor has shifted to traditional spearphishing methods to attempt to extract login information from a person inside an organisation or government department.
“[The state actor campaign] doesn’t look very sophisticated,” UNSW professor of cybersecurity Richard Buckland said. “It’s well-resourced in a large scale but I haven’t seen anything yet that’s super secret or super sinister. They’re using known techniques against known vulnerabilities and following known processes.”
The advice from government in how to respond is basic cyber hygiene: patch software, use two-factor authentication, and implement the ACSC’s essential eight to mitigate attacks.
Morrison said the announcement wasn’t being made due to any significant attack or event, and that no large personal data breach had happened yet, leading to questions about why the prime minister had decided to make a formal announcement on a Friday morning from the Blue Room in Parliament House, particularly given the ACSC has been warning about some of the vulnerabilities for more than a year.
“I think what happened was it reached a point when the government decided enough was enough,” RMIT cyber security professor Matthew Warren said.
“It’s very simple advice but when you have government departments and organisations not patching their systems … when you look at it on an all of Australia perspective, you just need one weak link in the Australian ecosystem and then it has a potential flow-on effect.”
Buckland said he was pleased the prime minister made the announcement. He compared it to the government’s messaging around Covid-19 and needing to change behaviour around hand-washing and physical distancing.
Alerting people to the ongoing cyber-attacks might help them take it more seriously, he said.
“I am pleased that he made this announcement because I hope it leads to a shift [and] will contribute to a shift in how seriously people take cybersecurity and the importance to gain cybersecurity knowledge training, and capability in their organisations.”
Rory Medcalf, head of the Australian Tempemail University’s national security college, said the government was firing a warning shot to China – even though China was specifically not named. He said the government was not being overly provocative, even if China might interpret it that way.

PM Morrison won’t say if China is the ‘state-based actor’ behind cyber-attack on Australia – video
“I think it is carefully measured; it is not as provocative as some people will claim it to be,” he said. “It’s a kind of a warning shot to say ‘we know this is happening, we know it’s a state actor, we’re not naming who it is at this stage’. But, if this continues, we will become increasingly frank in calling it out.”
Medcalf said there could be a future scenario where Australia and a number of other countries put out a joint statement about the activity, which would name China as the source.
The other factor behind the announcement, Medcalf said, was the government being pressured by Labor to release its four-year cybersecurity strategy.
The previous strategy expired two months ago and, in parliament earlier this week, Labor’s spokesman on cybersecurity issues, Tim Watt, accused the home affairs minister, Peter Dutton, of leaving cybersecurity “at the bottom of his in-tray”.
“It’s been 10 months since the Morrison government began consultations on the new cybersecurity strategy,” Watts said. “Given how quickly things change in cybersecurity, a virtual millennia in hacker years has passed without action … We can’t afford to respond to a crisis only after it’s happened.”
Medcalf said Morrison’s announcement was “also a signal to say that that strategy is coming and here is a kind of a foretaste of what that’s going to be”.

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Leidos finds its new Australian chief – Training & Development- Tempemail – Blog – 10 minute

Leidos Australia has elevated its director of IT projects and intelligence Paul Chase to the local CEO role vacated by Christine Zeitz in March.
The Australian arm of Leidos, a global government and intelligence tech services specialist, said today that Chase – a 22-year veteran of the firm, is Zeitz’s permanent replacement.
Chase had been acting in the CEO role since Zeitz’s departure.
“Paul has been with the organisation for 22 years and has held various program management positions, led multiple new business pursuits and is highly regarded by Australian stakeholders and customers,” the company said in a statement.
Chase updated his LinkedIn profile to say he would now oversee “revenues of over $500 million and a local workforce exceeding 1200 employees”.
“I’m honoured to be named chief executive for Leidos Australia,” Chase said.
“With the team, we will continue to grow our Australian business by focusing on helping our customers to deliver their mission.”
Leidos is a major IT contractor, particularly on large government projects.
In March this year, it picked up a three-year, $16 million deal to deploy a secure data platform for the Bureau of Meteorology.
In November last year, the Australian Taxation Office extended the support component of its long-running end user computing deal with Leidos by another two-and-a-half years and an extra $87.1 million.
In February last year, Defence named Leidos as prime system integrator on a long-awaited project to improve the integration of its intelligence, surveillance and reconnaissance (ISR) capabilities.

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Facebook says it doesn’t need news stories for its business and won’t pay to share them in Australia | Australian media- Tempemail – Blog – 10 minute

Facebook has rejected a proposal to share advertising revenue with news organisations, saying there would “not be significant” impacts on its business if it stopped sharing news altogether.
On Monday, the social media giant issued its response to the Australian Competition and Consumer Commission, which has been tasked with creating a mandatory code of conduct aimed at levelling the playing field.
The treasurer, Josh Frydenberg, told the ACCC to develop a code after multiple Australian media companies and regional newspapers cut jobs, or folded entirely, as a result of advertising downturn during the Covid-19 pandemic.
Facebook and Google have previously refused to accept they needed to pay for using news content.
In its submission to the watchdog, Facebook said it rejected many of the ACCC’s potential ideas, and said there was a “healthy rivalry” between itself and news organisations.
The social media giant said it supported the idea of a code of conduct between digital platforms and news publishers, but that itself and Google were being “singled out” unfairly.
Facebook also said it could cut out news completely without any significant impact on its business.
“We made a change to our News Feed ranking algorithm in January 2018 to prioritise content from friends and family,” the company said. “These changes had the effect of reducing audience exposure to public content from all pages, including news.
“Notwithstanding this reduction in engagement with news content, the past two years have seen … increased revenues, suggesting both that news content is highly substitutable with other content for our users and that news does not drive significant long-term value for our business.
“If there were no news content available on Facebook in Australia, we are confident the impact on Facebook’s community metrics and revenues in Australia would not be significant.”
Facebook said that news represents “only a very small fraction of the content in the average Facebook users’ newsfeed” because Facebook was primarily a service used to connect with family and friends.
“It is not healthy nor sustainable to expect that two private companies, Facebook and Google, are solely responsible for supporting a public good and solving the challenges faced by the Australian media industry,” it said.
“The code needs to recognise that there is healthy, competitive rivalry in the relationship between digital platforms and news publishers, in that we compete for advertising revenue.”
The company said the revenue-sharing proposal would be forcing them to “subsidise a competitor” and “distort advertising markets, potentially leading to higher prices”.
Despite this, the company said it was still committed to supporting Australian news, and had “invested” in the industry.
Facebook said it had sent 2.3bn clicks to Australian news publishers in the five months from January to May 2020, which they estimated to be worth $195.8m to the news organisations.
“Despite claims of an ‘imbalance’ that should impede the striking of such agreements, we have been steadily increasing our investments in the Australian news ecosystem,” Facebook said. “We continue to ramp up our direct financial contributions to the news industry – not to make a profit – rather because we believe news is a public good and it plays an important social function.”
Instead of the ACCC’s proposal of a body that could issue financial penalties and binding dispute resolution, Facebook proposed the creation of an “Australian Digital News Council” that will mediate complaints from news organisations, based on the Australian Press Council as a model.
The social media company also objected to the focus on itself and Google, and disputed the idea that it “possesses unequal bargaining power compared to some of the largest media companies in Australia”.
“The decision to limit the initial version of the code to two US companies is discriminatory and will inevitably give an unfair advantage to Facebook’s competitors in the technology sector, including rivals from countries that propagate different and undesirable visions for the internet.”

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Australian Catholic Uni taps OpenLearning in pivot to online learning – Finance – Training & Development – Software- Tempemail – Blog – 10 minute

OpenLearning’s Adam Brimo and Cherie Diaz with ACU’s Zlatko Skrbis

The Australian Catholic University has signed a three-year deal with Sydney-based software-as-a-service provider OpenLearning to underpin its online learning ambitions and staff professional development.
ACU will use OpenLearning’s platform to deliver short courses, micro-credentials and internal development programs following the sudden shift pivot to online learning in the wake of the COVID-19 pandemic.
New courses will initially focus on health and education, with OpenLearning’s learning services division also working with the university to enhance its online courses and support its internal team to build their own capability.
The agreement builds on ACU’s existing relationship with the ASX-listed company after taking a significant stake in OpenLearning’s initial public offering (IPO) in November last year.
While a number of other tertiary institutions across the Asia Pacific region including the University of Melbourne and the University of Technology Sydney use OpenLearning software, none participated in the IPO.
The university will be charged based on the number of unique learners brought onto the platform “materially in line with” the company’s SaaS pricing structure, which will be renegotiated if that number exceeds 20,000 unique learners during the term of the agreement. ACU currently has 35,000 students.
ACU’s acting provost, professor Zlatko Skrbis, said the turbulence of the coronavirus pandemic has only served to benefit the university’s investment in OpenLearning.
“I could not have predicted how quickly this investment would come into its own, with the impact of the COVID-19 epidemic hastening the need to transfer more services online and for them to perform seamlessly,” Skrbis said in a notice to the market.
“OpenLearning will be a valuable addition to ACU’s ability to deliver high quality courses in a continually transforming digital environment and supporting our innovation agenda.
“I am looking forward to this promising partnership which will enable nimbleness and improve our reach into an ever-expanding market of short courses and micro-credentials.”

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Australian media companies face defamation liability for comments on Facebook after court dismisses appeal | Media- Tempemail – Blog – 10 minute

The New South Wales court of appeal has dismissed an appeal from several newspapers and a TV news channel over a court ruling that held them liable for defamatory comments posted in response to news articles about Northern Territory youth detainee Dylan Voller on their Facebook pages.
Voller, whose mistreatment in the Don Dale youth detention centre led to a 2016 royal commission, had sued the Sydney Morning Herald, the Australian, the Centralian Advocate, Sky News Australia and The Bolt Report over comments on their Facebook pages in response to news articles about him in 2016 and 2017.

In June last year, the NSW supreme court found that the companies could be considered publishers of the third-party comments, even though companies are unable to screen comments posted on Facebook before they go public.
The decision has wide-ranging ramifications for media companies in Australia, which are now held responsible for content posted by users on their Facebook pages.
The court of appeal upheld the decision on Monday, finding that the companies did have sufficient control over comments to be considered publishers.
“They facilitated the posting of comments on articles published in their newspapers and had sufficient control over the platform to be able to delete postings when they became aware that they were defamatory,” judge John Basten said.
The case led to the federal government announcing plans late last year to make platforms such as Twitter and Facebook liable for the content posted by third parties, as part of a wide-range of planned defamation law reform.
The first tranche of legislation was due to be introduced this month, but the government has not yet announced any plans since the coronavirus pandemic hit.

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