Lyft faces sexual assault lawsuit – gpgmail


Fourteen women today filed a lawsuit against Lyft alleging the company has not addressed complaints pertaining to sexual assault, including rape. The suit, filed today in the Superior Court of San Francisco, seeks special, general and punitive damages, among other types of relief.

In one case, a woman describes a Lyft driver who ended the ride more than one mile away from her house, locked the doors, told her, “I love you” and took her phone, the suit claims. It goes on to describe how he eventually pulled over the car so he could climb into the back seat, the suit alleges. That’s when he “grabbed her face to forcefully kiss her, at which time she slapped him, breaking a finger; then eventually driving her to a beach – where he raped her.”

Calling it a “sexual predator crisis,” the lawsuit claims Lyft has known of sexual assaults since 2015 and has had an “appallingly inadequate” response. Specifically, the lawsuit claims Lyft continues to let “culpable drivers who have complaints of rape and sexual assaults lodged against them” continue driving for Lyft.

The suit alleges Lyft also does not cooperate with the police when a driver sexual assaults a passenger nor does it require any sexual harassment training of its drivers. Additionally, Lyft allowed drivers accused of rape to continue driving for the service, the suit alleges.

To help address and ideally eliminate sexual assaults, the lawsuit recommends Lyft adopt a zero-tolerance policy for improper conduct, add a surveillance camera to the app that can record audio and video of all rides and require drivers to have it on at all times, adopt a policy for the mandatory reporting of sexual assault, as well as take other steps to increase safety.

Competitor Uber has also faced a number of sexual assault and abuse lawsuits. Between 2014 – 2018, CNN found 103 Uber drivers who had been accused of sexual assault or abuse of passengers.

Over the years, both companies have made steps to ramp up their respective safety procedures. In April, Uber launched a campus safety initiative while Lyft implemented continuous background checks and enhanced its identity verification process for drivers. Uber, however, implemented continuous background checks about a full year before Lyft. Unlike Uber, Lyft lacks an easy way for riders to call 911 within the app. In May 2018, Uber added an in-app 911 calling feature.

I’ve reached out to Lyft and will update this story if I hear back.


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Light Phone’s founders discuss life beyond the smartphone – gpgmail


For a seemingly tough pitch, Light has had little trouble getting noticed. The company has run two successful crowdfunding campaigns for a pair of minimalist phones designed to augment or replace the smartphone. Today the startup announced that it will be shipping the second version of the handset, which introduces a handful of features back into the product, like texting.

Ahead of the launch, we spoke to Light’s founders, Kaiwei Tang and Joe Hollier, about funding, feature glut and the future of the handset.

How it all began

Brian Heater: The project essentially started as an in-house at Google, is that correct?

Kaiwei Tang: We met in 2014 in Google’s incubator called 30 Weeks. That’s where we met and started talking about Light Phone eventually.

Joe Hollier: 30 Weeks program was an experiment that came out of the Google creative lab, and their hypothesis was that if given the right resources, guidance, designers might be able to create new creative startups, and that designers should be on the founding table of companies.

So their hypothesis was that we as designers would be able to imagine a new going to startup in the software application space, and then through designing the end product, which is how the Google creative lab works, we’d be able to inspire the engineers and make the funding investors that we would need to make the product a reality.

Brian: What did you see in the market that wasn’t being fulfilled by countless different smartphone companies?

Joe: People were feeling overwhelmed by their smartphone and craving some escape, and we didn’t really see an escape.


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Finance in startups with Duda CFO Stephanie Hsiung and Zeus Living’s Head of Finance Mark Kang – gpgmail


Welcome to this transcribed edition of The Operators. The Operators features insiders from companies like Airbnb, Brex, Calm, Facebook, Google, Lyft, Slack, Uber, WeWork, and Zeus Living sharing their stories and tips on how to break into fields like marketing and product management. They also share best practices for entrepreneurs on how to hire and manage experts from domains outside their own.

This week’s edition features two finance experts with experience from Calm, AdRoll, Morgan Stanley, Change.org, Zeus Living, and Duda. Listen in as they unpack how to build a career in finance at a tech startup and how founders should be thinking about hiring and managing this function.

Stephanie Hsiung is the CFO of Duda, a new and exciting enterprise website builder. Prior to taking the CFO role at Duda, Stephanie served as the VP of Finance at Calm, the leading meditation and mental wellness app and recent unicorn. She was also previously the VP of Finance at Change.org, and was at AdRoll before that.

Mark Kang is the Head of Finance at Zeus Living, which is one of the fastest-growing providers of furnished housing for business travelers. He brings experience from venture capital, banking at Morgan Stanley, where he managed IPOs, and also spent time at Barclays.

Mark Kang, Neil Devanie, Stephanie Hsiung. Image via The Operators

Neil Devani and Tim Hsia created The Operators after seeing and hearing too many heady, philosophical podcasts about the future of tech, and not enough attention on the practical day-to-day work that makes it all happen.

Tim is the CEO & Founder of Media Mobilize, a media company and ad network, and a Venture Partner at Digital Garage. Tim is an early-stage investor in Workflow (acquired by Apple), Lime, FabFitFun, Oh My Green, Morning Brew, Girls Night In, The Hustle, Bright Cellars, and others.

Neil is an early-stage investor based in San Francisco with a focus on companies building stuff people need, solutions to very hard problems. Companies he’s invested in include Andela, Clearbit, Kudi, Recursion Pharmaceuticals, Solugen, and Vicarious Surgical.

If you’re interested in starting or accelerating your marketing career, or how to hire and manage this function, you can’t miss this episode!

The show:

The Operators features insiders from companies like Airbnb, Brex, Calm, Facebook, Google, Lyft, Slack, Uber, WeWork, and Zeus Living sharing their stories and tips on how to break into fields like marketing and product management. They also share best practices for entrepreneurs on how to hire and manage experts from domains outside their own.

In this episode:

In Episode 6, we’re talking about finance. Neil interviews Stephanie Hsiung, the CFO of Duda, a new and exciting enterprise website builder, and Mark Kang, the Head of Finance at Zeus Living, one of the fastest-growing providers of furnished housing for business travelers.

Neil Devani: Hello and welcome to the Operators, where we talk to entrepreneurs and executives from leading technology companies like Google, Facebook, Airbnb, and Calm about how to break into a new field, how to build a successful career, and how to hire and manage talent beyond your own expertise.

We skip over the lofty prognostications from venture capitalists and storytime with founders to dig into the nuts and bolts of how it all works. Hear from the people doing the real day to day work, the people who make it all happen, the people who know what it really takes… The Operators.

Today we’re talking to two finance experts with experience in investment banking and billion-dollar tech startups. I’m your host, Neil Devani and we’re coming to you from Digital Garage here in downtown San Francisco.

Joining me today is Stephanie Hsiung, CFO of Duda, an enterprise website builder, and formerly the VP of finance at Calm, the leading meditation and mental wellness app. She was also the VP of Finance at Change.org and AdRoll before that.

Also joining us is Mark Kang, Head of Finance at Zeus Living, a rising provider of furnished housing for business travels. They have 1400 homes under management in four major metro areas. Mark has experience as a venture capitalist as well and was previously a banker at Morgan Stanley and Barclays. Stephanie and Mark, thank you for joining us.

Stephanie Hsiung: Thank you for having us.

Mark Kang: Yes, thanks for having us.


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Uber and Lyft drivers are not letting up on the fight for AB-5 and a union – gpgmail


A number Uber and Lyft drivers are protesting outside of Uber’s San Francisco headquarters to demand the passage of Assembly Bill 5 and the right to unionize.

“What do we want? AB-5! When do we want it? Now!” That was one of the phrases drivers chanted outside of Uber’s HQ this afternoon.

This is part of a three-day caravan across California organized by Gig Workers Rising and Mobile Workers Alliance. As part of the protest, drivers are circling the blocks around Uber’s HQ honking their horns and sporting signs that say “AB5 + a union.”

“The journey is inspired by the United Farm Workers 1966 pilgrimage from Delano to Sacramento, led by Cesar Chavez,” MWA wrote on its blog. “Like gig workers in California, farm workers were thought to be impossible to organize and their exploitation was taken as a given by the public at large. The UFW proved the doubters wrong and we will too.”

The aim of the caravan is to rally drivers throughout California to advocate for their collective rights and make it clear to legislators they want AB-5 to pass. AB-5 seeks to codify the ruling established in Dynamex Operations West, Inc. v Superior Court of Los Angeles. In that case, the court applied the ABC test and decided Dynamex wrongfully classified its workers as independent contractors based on the presumption that “a worker who performs services for a hirer is an employee for purposes of claims for wages and benefits…”

Those who work as 1099 contractors can set their own schedules, and decide when, where and how much they want to work. For employers, bringing on 1099 contractors means they can avoid paying payroll taxes, overtime pay, benefits and workers’ compensation.

According to the ABC test, in order for a hiring entity to legally classify a worker as an independent contractor, it must prove the worker is free from the control and direction of the hiring entity, performs work outside the scope of the entity’s business and is regularly engaged in an “independently established trade, occupation, or business of the same nature as the work performed.”

In short, AB-5, which has already passed in the California State Assembly, would ensure gig economy workers are entitled to minimum wage, workers’ compensation and other benefits.

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Today represents the third protest at Uber’s HQ since May, when drivers protested ahead of Uber’s IPO. Their demands have remained consistent, asking for better wages, benefits, transparent policies, a voice and the right to form a union.

The protest also comes shortly after Jalopnik found discrepancies between how much Uber and Lyft say they pay their drivers versus how much they actually do.

But neither Lyft nor Uber wants AB-5 pass. Uber says drivers tell the company what they value most is the flexibility to work whenever, wherever and for whomever they want.

“We believe that independent, on-demand workers should not have to sacrifice security to enjoy that flexibility,” an Uber spokesperson told gpgmail. “That’s why we’ve been working with stakeholders to find a path forward that provides a minimum earnings guarantee for drivers; a robust package of portable benefits they can access no matter which rideshare company they drive for; and meaningful representation that gives them a say on matters affecting their lives and livelihood.”

Similarly, Lyft says it’s advocating for an approach that is in line with the interests of its drivers, which would entail flexibility and benefits.

“That’s why we’ve been working with lawmakers and labor leaders on a different solution, so drivers can continue to control where, when, and how long they drive, while also having some basic protections like a minimum earnings floor, a system of worker-directed portable benefits, and representation,” the spokesperson said.

It’s worth noting that Gig Workers Rising and Mobile Workers Alliance do not represent all drivers. Lyft has shared thousands of messages it says drivers have sent to legislators demanding they protect their flexibility. However, as driver and protest organizer Annette Rivero previously told gpgmail’s Greg Epstein, “AB5 doesn’t take away anybody’s flexibility, it’s the companies that take away the flexibility. Because I know that that’s something that everyone’s stuck on right now, and it’s a lie. There’s no truth to it.”

Developing…


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Voyage’s driverless future, ghost work, B2B growth strategies, and Black Hat takeaways – gpgmail


Inside Voyage’s plan to deliver a driverless future

In the autonomous vehicle space, startups have taken radically different strategies to building our AV future. Some companies like Waymo have driven all across different types of environments in order to rack up the datasets that they believe will be needed to effectively maneuver without a human driver.

That’s the opposite strategy of Voyage, where CEO and founder Oliver Cameron and his team have focused on driving safety in the incredibly constrained context of two retirement communities.

Our transportation editor Kirsten Korosec talked with the company and analyzes their approach in a new profile for Extra Crunch, and also drops some news about a partnership the company has brewing with a major automotive manufacturer.

Cameron, who shies away from discussing timelines, describes the company as inching toward driverless service.

Its self-driving software has now reached maturation in the communities it is testing in, and Voyage is now focusing on validation, according to Cameron.

Voyage has developed a few systems that will help push it closer to a commercial driverless service while maintaining safety, such as a collision mitigation system that it calls Rango, an internal nickname inspired by the 2011 computer-animated Western action-comedy about a chameleon.

This collision mitigation system is designed to be extremely fast-reacting, like a reptile — hence the Rango name. Rango, which has an independent power source and compute system and uses a different approach to perception than the main self-driving system, is designed to react quickly. If needed, it will engage the full force of the brakes.

Startup ads are taking over the subway

Public transit is just swimming in startup ads. From complete Brex takeovers of the San Francisco Caltrain station to the sleep puzzles posted by Casper across the New York City subway, startups have been taking advantage of this unique out-of-home advertising space. What’s the full story though? Our reporter Anthony Ha takes a look at how the subway ad market came to be in the past few years, and what the future holds for other marketers.


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Local governments are forcing the scooter industry to grow up fast – gpgmail


Gone are the days when tech companies can deploy their services in cities without any regard for rules and regulations. Before the rise of electric scooters, cities had already become hip to tech’s status quo (thanks to the likes of Uber and Lyft) and were ready to regulate. We explored some of this in “The uncertain future of shared scooters,” but since then, new challenges have emerged for scooter startups.

And for scooter startups, city regulations can make or break their businesses across nearly every aspect of operations, especially two major ones: ridership growth and ability to attract investor dollars. From issuing permits to determining how many scooters any one company can operate at any one time to enforcing low-income plans and impacting product roadmaps, the ball is really in the city’s court.


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Startups seek sperm… And venture capital backing – gpgmail


Hello and welcome back to Equity, gpgmail’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

This week we were helmed by Kate Clark and Alex Wilhelm, but those of you who love the show having guests on don’t despair. As we explain at the top, there’s a lot of folks coming on the show soon, many of whom you know by name.

But that’s to come, and we had a lot to chat through this week. Including, right from the jump, the latest gyrations in the stock market. Earlier this week tech stocks, and especially cloud and SaaS stocks, took a nosedive. Sentiment swung around later in the week when markets caught their breath and Lyft’s earnings went well. But the movement in highly-valued SaaS companies caught our eye. Perhaps if the market finally does correct, we’ll see growth stakes take the worst of it.

But it wasn’t all bad news on the show, a new app that raised $5 million caught Kate’s attention. It’s called Squad and it’s now backed by First Round Capital, the seed fund behind the likes of Uber . You can read Kate’s interview with the founder, Esther Crawford, here.

Next, we turned to two startups that are focused on male reproductive health. While we’ve covered startups focused on fertility before on the show, this is the first time we’ve delved into male-focused services that are designed to help men take part in conception. The news here is Dadi has raised another $5 million in venture capital funding. Legacy, the other male fertility company we discussed, is taking part in Y Combinator’s summer batch right now.

On the IPO-ish beat, we talked about Postmates which has a new stadium partnership, and, more importantly, permission to use cute robots to deliver things in San Francisco. After hearing about how small, rolling robots will handle last-mile deliveries for years, we’re excited for them to actually make it to market. In our view, technology of this sort won’t eliminate the need for human workers at on-demand shops, though they may replace some routine runs. Bring on the burrito robots.

We closed on Airbnb’s purchase of Urbandoor, yet another acquisition from the popular home-sharing company that will eventually go public. It has to, right? Perhaps Urbandoor will help unlock new revenues in the corporate travel space before we see an S-1. After all, Airbnb wants to debut with plenty of growth under its belt to help it meet valuation expectations. Adding revenue to its core business could be a good way to ensure that there’s new top-line to report.

More to come, including something special next week!

Equity drops every Friday at 6:00 am PT, so subscribe to us on Apple Podcasts, Overcast, Spotify, Pocket Casts, Downcast and all the casts.




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Uber lost more than $5B last quarter – gpgmail


Uber has disclosed earnings for the second time since becoming a public company, reporting revenues of $3.16 billion on losses of $5.2 billion for the second quarter of 2019.

Uber (NYSE: UBER) closed up more than 9% Thursday at $42.98 per share, just below its $45 IPO price, but took a nose dive more than 11% on the news.

$5.2 billion in net losses represents the company’s largest-ever quarterly loss. Revenue, for its part, is up only 14% year-over-year, igniting concerns over slower-than-ever growth. The company says a majority of 2Q losses are a result of stock-based compensation expenses for employees following its May IPO. Stock compensation aside, Uber still lost $1.3 billion, up 30% from Q1.

Analysts had expected losses per share of $3.12 versus Uber’s $4.72. As for revenue, analysts, per CNBC, had expected $3.36 billion, or an additional $200 million.

“While we will continue to invest aggressively in growth, we also want it to be healthy growth, and this quarter we made good progress in that direction,” Uber chief financial officer Nelson Chai said in the earnings document.

Uber’s had a rough few months since making the leap to the public markets after its overly-ambitious private market valuation failed to sway Wall Street. 

Uber, in attempt to slash costs and make operations more efficient, recently announced it was laying off one-third of its 1,200-person strong marketing department.

News of Uber’s piling losses comes one day after its key U.S. competitor, Lyft, beat on revenue with $867 million for the quarter on net losses of $644 million. That’s up from $505 million in revenue in Q2 2018 on losses of $179 million. Lyft closed up 3% Thursday at $62 per share. The company’s stock sunk in after-hours trading Wednesday, however, after it announced the IPO lockup period would end more than a month early.

As for Uber Eats, the company says its “monthly active platform consumers,” or MAPCs, grey 140% YoY. The company now works with 320,000 restaurants. As for revenue, that’s grown 72% to $595 million.

You can view the full Uber earnings report here.


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Experts from Airbnb and Carta on building and managing your company’s customer support – gpgmail


Welcome to this transcribed edition of The Operators. gpgmail is beginning to publish podcasts from industry experts, with transcriptions available for Extra Crunch members so you can read the conversation wherever you are.

The Operators features insiders from companies like Airbnb, Brex, Docsend, Facebook, Google, Lyft, Carta, Slack, Uber, and WeWork sharing their stories and tips on how to break into fields like marketing and product management. They also share best practices for entrepreneurs on how to hire and manage experts from domains outside their own.

This week’s edition features Airbnb’s Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta’s Head of Enterprise Relationship Management, Jared Thomas.

Airbnb, one of the most valuable private tech companies in the world, has millions of hosts who trust strangers (guests) to come into their homes and hundreds of millions of guests who trust strangers (hosts) to provide a roof over their head. Carta, a $1 Billion+ company formerly known as eShares, is the leading provider of cap table management and valuation software, with thousands of customers and almost a million individual shareholders as users. Customers and users entrust Carta to manage their investments, a very serious responsibility requiring trust and security.

In this episode, Andy and Jared share with Neil how companies like Airbnb, Carta, and LinkedIn think about customer service, how to get into and succeed in the field and tech generally, and how founders should think about hiring and managing the customer support. With their experiences at two of tech’s trusted companies, Airbnb and Carta, this episode is packed with broad perspectives and deep insights.

Neil Devani and Tim Hsia created The Operators after seeing and hearing too many heady, philosophical podcasts about the future of tech, and not enough attention on the practical day-to-day work that makes it all happen.

Tim is the CEO & Founder of Media Mobilize, a media company and ad network, and a Venture Partner at Digital Garage. Tim is an early-stage investor in Workflow (acquired by Apple), Lime, FabFitFun, Oh My Green, Morning Brew, Girls Night In, The Hustle, Bright Cellars, and others.

Neil is an early-stage investor based in San Francisco with a focus on companies building stuff people need, solutions to very hard problems. Companies he’s invested in include Andela, Clearbit, Kudi, Recursion Pharmaceuticals, Solugen, and Vicarious Surgical.

If you’re interested in starting or accelerating your marketing career, or how to hire and manage this function, you can’t miss this episode!

The show:

The Operators brings experts with experience at companies like Airbnb, Brex, Docsend, Facebook, Google, Lyft, Carta, Slack, Uber, WeWork, etc. to share insider tips on how to break into fields like marketing and product management. They also share best practices for entrepreneurs on how to hire and manage experts from domains outside their own.

In this episode:

In Episode 5, we’re talking about customer service. Neil interviews Andy Yasutake, Airbnb’s Global Product Director of Customer and Community Support Platform Products, and Jared Thomas, Carta’s Head of Enterprise Relationship Management.


Neil Devani: Hello and welcome to the Operators, where we talk to entrepreneurs and executives from leading technology companies like Google, Facebook, Airbnb, and Carta about how to break into a new field, how to build a successful career, and how to hire and manage talent beyond your own expertise. We skip over the lofty prognostications from venture capitalists and storytime with founders to dig into the nuts and bolts of how it all works here from the people doing the real day to day work, the people who make it all happen, the people who know what it really takes. The Operators.

Today we are talking to two experts in customer service, one with hundreds of millions of individual paying customers and the other being the industry standard for managing equity investments. I’m your host, Neil Devani, and we’re coming to you today from Digital Garage in downtown San Francisco.

Joining me is Jared Thomas, head of Enterprise Relationship Management at Carta, a $1 billion-plus company after a recent round of financing led by Andreessen Horowitz. Carta, formerly known as eShares, is the leading provider of cap table management and valuation software with thousands of customers and almost a million individual shareholders as users. Customers and users trust Carta to manage their investments, a very serious responsibility requiring trust and security.

Also joining us is Andy Yasutake, the Global Product Director of Customer and Community Support Platform Products at Airbnb, one of the most valuable private tech startups today. Airbnb has millions of hosts who are trusting strangers to come into their homes and hundreds of millions of guests who are trusting someone to provide a roof over their head. The number of cases and types of cases that Andy and his team have to think about and manage boggle the mind. Jared and Andy, thank you for joining us.

Andy Yasutake: Thank you for having us.

Jared Thomas: Thank you so much.

Devani: To start, Andy, can you share your background and how you got to where you are today?

Yasutake: Sure. I’m originally from southern California. I was born and raised in LA. I went to USC for undergrad, University of Southern California, and I actually studied psychology and information systems.

Late-90s, the dot com was going on, I’d always been kind of interested in tech, went into management consulting at interstate consulting that became Accenture, and was in consulting for over 10 years and always worked on large systems of implementation of technology projects around customers. So customer service, sales transformation, anything around CRM, as kind of a foundation, but it was always very technical, but really loved the psychology part of it, the people side.

And so I was always on multiple consulting projects and one of the consulting projects with actually here in the Bay Area. I eventually moved up here 10 years ago and joined eBay, and at eBay I was the director of product for the customer services organization as well. And was there for five years.

I left for Linkedin, so another rocket ship that was growing and was the senior director of technology solutions and operations where I had all the kind of business enabling functions as well as the technology, and now have been at Airbnb for about four months. So I’m back to kind of my, my biggest passion around products and in the customer support and community experience and customer service world.


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Lyft pulls e-bikes in light of apparent battery fires – gpgmail


Lyft is pulling its e-bikes from the streets of San Francisco, as well as from those in the South Bay Area in light of two recently catching on fire. The first reported fire took place over the weekend, with the second one happening today, according to the San Francisco Examiner.

“Out of an abundance of caution, we are temporarily making the ebike fleet unavailable to riders while we investigate and update our battery technology,” a Lyft spokesperson told gpgmail. “Thanks to our riders for their patience and we look forward to making ebikes available again soon.”

The timing couldn’t be worse for Lyft, which recently obtained the right to deploy its dockless pedal-assist bikes in the city following a lawsuit against San Francisco. But with its bikes catching on fire, it surely does not help its argument that it should be the sole provider of bike-share services in the city.

“It is unfortunate that this incident occurred and we are currently monitoring the situation,” an SFMTA spokesperson told gpgmail. “We encourage Lyft to put customer safety first. We have an inquiry into Lyft as to the circumstances surrounding this incident as well as to how they intend to prevent any future fires and ensure the safety of customers and the ongoing operability of the bikesharing system.  Bikeshare is an important part of the SF transportation system.  The Agency is working to ensure that our residents can consistently rely on the safety and availability of bikes.”

This also isn’t the first time Lyft has experienced issues with its e-bikes. In April, Lyft paused its e-bike operations in New York and San Francisco due to injuries associated with overly responsive brakes. It wasn’t until June when Lyft deployed its newly-branded e-bikes in San Jose, Calif.

It’s worth noting that Lyft is not the only micromobility service to experience apparent battery issues. Both Skip and Lime have had to pull their electric scooters in light of the vehicles catching on fire.


10 minutes mail – Also known by names like : 10minemail, 10minutemail, 10mins email, mail 10 minutes, 10 minute e-mail, 10min mail, 10minute email or 10 minute temporary email. 10 minute email address is a disposable temporary email that self-destructed after a 10 minutes. https://tempemail.co/– is most advanced throwaway email service that helps you avoid spam and stay safe. Try tempemail and you can view content, post comments or download something