Barista deploys contactless take-away ordering and payments service- Tempemail – Blog – 10 minute

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By deploying the Dotpe’s “Scan-Order-Pay” feature, Barista outlets in Gurgaon can take orders and payments through the customer’s phone while maintaining social distancing. Customers can simply scan a QR code placed outside the takeaway window and the entire menu of Barista will pop up on the user’s mobile phone browser. The customers can then place an order by adding items from the digital menu and pay using regular online payment methods. Once their order is ready, Barista pings the order details to the customers on their Whatsapp number and they can pick it from the take-away counter with zero manual intervention.
A technology startup, DotPe provides novel digital transformation and commerce solutions to brick and mortar outlets. It aims to revolutionize the offline-to-online market space by combining fintech capabilities with extensive customer engagement offerings. By offering its digital ordering solution to most cafés of Barista across India in the next few weeks, DotPe intends to help them drive streamlined business operations while following social distancing & safety norms.
Once the situation normalizes and Barista also plans to start home delivery and contactless dining services through DotPe. Orders can either be placed online for home delivery via WhatsApp or by scanning the QR code placed at the cafe tables.
Speaking on the partnership, Shailaz Nag, Founder DotPe said, “Given social distancing will be a way of life even after the lockdown is lifted, now is the time to restore confidence among the customers who want to order their coffees, essentials, and delicacies but are worried about safety. At Dotpe, we’re thrilled to go live with our “Scan-order-pay” solution at Barista cafes in Gurgaon. The uniqueness of our platform is that end customers don’t have the hassles of downloading any app and can start ordering by simply scanning the QR code, placed outside Barista, once. The commerce and payments happen on the user’s mobile browser while the post-transaction communication, customer invoicing, feedback, etc. shifts to WhatsApp. i.e. Barista can directly interact and engage with its customer on WhatsApp, once the customer has placed the order and paid successfully through Dotpe.”
Rajat Agrawal, COO at Barista Coffee Company said “The pandemic has impacted every industry and nearly all facets of everyday life. The normal rules of engagement at café level have changed literally overnight with contactless delivery now a fundamental requirement. Customer safety & contactless transaction is of prime importance to us. To deliver the best in class services while maintaining minimal human touch, we launched our own contactless ordering & payment offering by deploying Dotpe’s innovative QR based ‘Scan-Order-Pay’ solution. So far, we have seen 15-20% of takeaway order volume is being contributed through this facility, which is quite an encouraging trend and further strengthens our confidence in the contactless ordering and digitized payment economy. Furthermore, Dotpe acts as a single stop shop for us to accept orders and payments digitally and at the same time we can interact with our customers over WhatsApp directly for functionalities like digital receipts, feedback, repeats orders etc. Commerce & payments stack helps us to build our own digital channel and we plan to offer contactless dining too once normalcy sets in”.

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Snoop Dogg adds some bling to Just Eat’s jingle in ‘joy of takeaway’ second phase- Tempemail – Blog – 10 minute

Just Eat’s jingle has been given the Snoop Dogg treatment, as the delivery service continues its pivot away from a focus on convenience to an emphasis on delivering joy.
Billed as ‘this year’s biggest collaboration,’ the spot sees the rapper working hard on jazzing up Just Eat’s latest jingle – doggystyle.
“It was a great track, it had its run, it did a great job… but it needed to upgrade,” a regally dressed Snoop Dogg coolly tells the camera. ”That’s why they brought me in, you know. To put some spice on it.”
Created by McCann London, with social strategy and creative managed by Byte London, the global campaign is devised to reiterate Just Eat’s brand message – that it isn’t a traditional weekend takeaway treat, but for all food delivery occasions.
The global campaign will launch in seven markets and run from May, for a year in every territory, across TV, out-of-home (OOH), digital OOH, social and radio.
The campaign is the next chapter of its global brand platform ‘Did Somebody Say Just Eat?’ created by McCann, which picked up the newly-unified creative account back in 2018.
The fresh tagline in the UK marked a departure from the output of Karmarama which worked for three years on the UK account, focusing on the ‘magical world’ of Just Eat’s food delivery service, relaying the app’s scale and ease of use for Brits.
The campaign arrives during a particularly busy period in Just Eat’s 19-year history.
In the UK alone, the company has enjoyed a surge of 3,000 new partners since the coronavirus outbreak forced food joints to close doors to diners.

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Takeaway surge among young shoppers presents fresh challenge for supermarkets- Tempemail – Blog – 10 minute

Spending on household food has reduced as a direct result of people’s ‘food-to-go’ habits, presenting a new challenge for supermarket brands.
Fresh research from Shoppercentric has shone a light on the rapidly changing face of retail, with 80% of UK shoppers saying they’ve eaten a meal which wasn’t prepared at home over the past month.
Enthusiasm for the ‘food-to-go’ sector is particularly prevalent among young people with 92% of 18 to 24 year old’s embracing convenience versus a 71% share of over 65s.
This is evidenced by the fact that one-tenth of shoppers now believe their grocery spend has reduced as a result of their eating habits, with millennial and Gen Z shoppers in the vanguard of this shift.
The report also found that 44% of those aged 25 to 34 had food delivered by the likes of Deliveroo, UberEats or Domino’s in the past month.
The results come as the ‘big four’ supermarkets are seeking out new ways to showcase their value in a competitive landscape. Tesco, Sainbury’s, Asda and Morrisons all reported a particularly poor Christmas trading period for 2019 as shoppers visited them less often than usual.
Jamie Rayner, managing director of Shoppercentric said: “The research shows us that widening choice, easy accessibility, and pricing to cater for all tastes and budgets, means that many shoppers relying on ‘food-to-go’ believe their spending in those outlets will increase, which likely means more pressure on grocery spending.
“The fact that the food-to-go category is embracing healthier options and sustainability more quickly than grocery retailers means that no one in the grocery sector can afford to turn a blind eye to this challenge.
“For the supermarkets, food-to-go is a competitor hiding in plain sight and presents a growing challenge to which they need to rise.”
The difficulties facing offline grocers was illustrated recently by Meituan Dianping which closed its Ella supermarket stores just one year after launching the brand.

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Takeaway and Just Eat to merge in $10B deal to take on Deliveroo and Uber Eats in Europe – gpgmail


The food delivery wars in Europe remain hotter than a vindaloo, and that’s leading to some major consolidation: today Just Eat and Takeaway.com, two of the bigger take-out and delivery businesses in the region, announced that they are in the “advanced stages” of a merger. The deal would help them combine forces and take on more scale to compete better with Uber Eats and Amazon-backed Deliveroo.

Both companies are currently publicly listed, Just Eat in London and Takeaway.com in Amsterdam, each with a market cap of around $5 billion.

The combined entity would have an estimated market value of more than €10 billion, or $10 billion — although the share prices are moving quickly right now — and the companies say it would make world’s largest online food delivery platforms, which processed 360 million orders worth €7.3 billion ($8 bilion) in 2018.

Under merger rules in the UK, there is a time limit on how long the two can sit on this deal. They now have until August 24 to get final approval from investors to get the deal squared away.

The companies say the two boards have already agreed on the specific terms, which are as follows:

— Jitse Groen, currently CEO of Takeaway.com, would become CEO of the merged company. Paul Harrison, currently CFO of Just Eat, would become the CFO. Brent Wissink, currently CFO of Takeaway.com, and Jörg Gerbig, currently COO of Takeaway.com, would become co-COOs of the Combined Group.

— The company combined would be headquartered in Amsterdam, but “with a premium listing on the London Stock Exchange” and a “significant part” of its operations in the United Kingdom, which is Just Eat’s home market.

— Just Eat shareholders would get 0.09744 Takeaway.com shares in exchange for each Just Eat share.

— Just Eat shareholders would own approximately 52.2% of the business; Takeaway.com shareholders would own approximately 47.8% (based on the fully diluted ordinary issued share capital of Takeaway.com but excluding dilution from any conversion of Takeaway.com’s convertible bonds, and the fully diluted share capital of Just Eat, in each case, as at the date of this announcement).

— These terms imply a value for Just Eat of 731 pence per share based on Takeaway.com’s closing share price on 26 July 2019 of €83.55, a premium of 15% to Just Eat’s closing share price on Friday.

— Mike Evans, who is the Chairman of Just Eat, would become the Chairman of the Supervisory Board of the Combined Group. Adriaan Nühn, currently Chairman of the Takeaway.com Supervisory Board, will assume the role of Vice-Chairman of the Supervisory Board of the Combined Group.

Takeaway.com — which went public in 2016 — is no stranger to snapping up once-rivals in a bid to expand its business against increasing competition from Uber Eats and Deliveroo. Last year, it paid $1.1 billion to buy Delivery Hero’s German operations, as the latter (ironically based in Berlin) continued to turn its attention to operations in developing markets.

Economies of scale are a critical part of making the financials of delivery and other transportation and e-commerce services work better. You can develop more efficient routes and plot drivers more closely to pick-ups and drop-offs. In the case of food services, this is especially important considering the freshness of the passenger.

There are other areas where it also makes more sense, such as in terms of the investments that a delivery company will make in building better back-end systems to operate the services: having a wider network of restaurants and drivers tapping into those investments makes the payoff faster.

Indeed, the fact that the CEO of Just Eat would become the CFO underscores some of the clear financial reasons for the deal.

 


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